Amanda C Gahagan
Summary
Experienced in protecting patients by closely monitoring prescriptions and drug histories. Consistently secure and protect inventories with the best storage and dispensing procedures. Highly organized and hardworking with excellent customer service skills. Skilled team player with strong background in retail. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
20
20
years of professional experience
Work History
Relief Pharmacist
Gracemed
06.2023 - Current
- Follow safety standards and regulations when filling prescription orders.
- Teach patients how to correctly use and store different medications for optimal self life.
- Count and package drugs to exactly fulfill prescription outlined in clinician's orders.
- Input and update patient personal information into pharmacy system.
Customer Service Representative
MFA Oil and Propane
05.2022 - 04.2023
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved product and service issues promptly.
- Completed paperwork for orders and new service actions.
- Communicated with clients over phone, email and chat platforms.
- Returned customer calls and responded to inquiries and complaints.
- Explain safety guidelines to customers.
- Follow appropriate chain of command if breach in safety.
Staff Pharmacist
Walmart
03.2022 - 03.2022
- Maintained accurate records of patients' histories, progress and medication use.
- Maintained perpetual inventory of scheduled drugs to comply with legal and safety standards.
- Carefully reviewed new prescriptions against the patient's history to identify potential drug interactions.
- Detected therapeutic incompatibilities and consulted with physicians on safer alternatives.
- Administer vaccines to patients against conditions such as influenza, pneumonia, and Covid.
Staff Pharmacist
Iola Pharmacy
06.2007 - 01.2022
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Directly supervised Pharmacy Technicians, interns and support staff while on duty.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Effectively resolved insurance rejections and other billing issues.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Partnered with management team to develop and implement in-store programs to increase sales.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Experience with long term care pharmacy. Verify orders, as well as communicate with physicians and nursing staff.
- Organized fun and engaging employee-focused events to boost morale and to maximize employee retention.
Pharmacist-in-Charge
Dillons
12.2003 - 07.2007
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Closely monitored department performance metrics.
- Managed drug and supply inventories.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Education
Bachelor of Science - Pharmacy
University of Kansas
Skills
- Staff Training
- Highly organized
- CPR certified
- Multitasking
- Patient Relations
- Immunization Services
- Loss Prevention Controls
- Supply Ordering
- Teamwork and Collaboration
- Active Learning
- Staff Retention
- Active Listening
Timeline
Relief Pharmacist
Gracemed
06.2023 - Current
Customer Service Representative
MFA Oil and Propane
05.2022 - 04.2023
Staff Pharmacist
Walmart
03.2022 - 03.2022
Staff Pharmacist
Iola Pharmacy
06.2007 - 01.2022
Pharmacist-in-Charge
Dillons
12.2003 - 07.2007
Bachelor of Science - Pharmacy
University of Kansas