Amanda C. Rittenhouse
Ellenwood,Georgia
Summary
Energetic Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Excellent communicator accomplished in establishing relationships with customers and clients for sustained business growth. Knowledgeable about product launches, injectables and device products.
Overview
8
8
years of professional experience
Work History
Virtual Sales Representative
Ashfield Healthcare - Genentech
09.2022 - Current
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Trained on breast cancer disease state to market drugs for metastatic breast cancer.
- Communicated effectively with clients utilizing templates in alignment with corporate procedures.
- Developed and maintained strong working relationships with my team and management.
- Built relationships with community to promote long term business growth.
Virtual Sales Specialist
Syneos Health - Eisai Pharmaceuticals
01.2022 - 08.2022
- Specialty Insomnia product sales in the Neurology, Sleep Medicine and Primary Care markets
- Territory management of six states and over 450 healthcare providers
- Q1 2022 NBRx Goal attainment - 119.7%
- Virtual sales presentations averaging 4 per week using Veeva Engage and Zoom and customer engagements including 12 successful calls per day
- Ensuring reach and frequency goals are exceeded by effective target call planning
- Consistently establishing and maintaining rapport with office support staff to get to decision makers
- Providing tools to staff to process prior authorizations, letters of appeal and medical necessity.
Virtual Sales Specialist
Syneos Health – Eli Lilly Pharmaceuticals
06.2021 - 12.2021
- Specialty Diabetes Products launch in Primary Care Provider marketplace
- Territory management of seven states and over 1200 healthcare providers
- Increased post launch product knowledge and sales by 54% for Baqsimi (Device for hypoglycemia) and 68% for Lyumjev (Injectable mealtime insulin)
- Virtual sales presentations and customer engagements using Veeva Engage and Zoom
- Partnering with brand marketing teams to provide insight in development of marketing materials and customer correspondence
- Creating call plan and organized activities to insure territory coverage
- Consistently establishing rapport with office staff to get to decision makers.
Virtual Sales Manager
Impact Bio
03.2021 - 06.2021
- Create demand and executing sales and marketing strategies in promotion of specialty product line of Metuchen program.
- Respond to market evolution, healthcare policy changes, and competitor strategies impacting Men's Health Landscape.
- Anticipate, identify, and appropriately addresses healthcare professionals' (HCP) objections, questions, and concerns, utilizing all appropriate resources and information.
- Gain consistent access and build strong relationships with HCP customers and office staff and follow up with prescriber offices making sure their needs and requests are fulfilled and copay cards are available.
- Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
Pharmaceutical Customer Service Representative
Ashfield Healthcare, Pfizer/Astra Zeneca
02.2019 - 03.2021
- Increase business activity for legacy branded products and reviewed territory information and maintained compliance to reporting and regulatory requirements.
- Achieve call activity targets with signature verification and complete administrative tasks daily.
- Establish and maintain strong relationships with staff members from receptionists to HCPs in key accounts and practices.
- Comply with Pfizer/AstraZeneca and Ashfield Healthcare policies including ethics and compliance training and requirements.
- Effective time management and coordination of routing plans to ensure regular and consistent coverage of the territory according to a sales plan of action.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contacted 20 HCPs per day to address customer inquiries and concerns.
Pharmaceutical Customer Service Representative
Ashfield Healthcare, Sanofi
03.2018 - 11.2018
- Contract position supporting Sanofi’s Diabetes sales force by providing customer service to HCPs and pharmacies to deliver information and marketing materials for Sanofi’s portfolio of diabetes medications.
- Increase business activity for Sanofi’s diabetes products and reviewed territory information and maintained compliance to reporting and regulatory requirements.
- Use Diabetes Pull Through Optimizer (PTO) to deliver appropriate and approved information to target accounts relative to HCP practices, insurance and Medicare/Medicaid coverage.
- Establish and maintain strong relationships with staff members from receptionist to HCPs in key accounts and practices.
- Effective time management and coordination of routing plans to insure regular and consistent coverage of territory according to sales plan of action.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Inside Pharmaceutical Sales Representative
inVentiv Health
08.2015 - 03.2016
- Implement GSK’s marketing plan by contacting and delivering proficient sales presentations to defined list of current and prospective customers.
- Utilize marketing and selling materials designed for respective audience including physicians, healthcare providers, hospitals and clinics in Southeast.
- Plan and organize activities to insure regular and consistent coverage of territory according to plan of action and increase business activity.
- Demonstrate comprehensive knowledge of all promoted products with pre and post call analysis.
Education
Bachelor of Arts - Business Administration, Finance And Accounting
Clark Atlanta University
Atlanta, GASkills
- Sales Expertise
- Product Knowledge
- Virtual Selling
- Strategic analysis and planning
- Relationship building
- Team Collaboration
Timeline
Virtual Sales Representative
Ashfield Healthcare - Genentech
09.2022 - Current
Virtual Sales Specialist
Syneos Health - Eisai Pharmaceuticals
01.2022 - 08.2022
Virtual Sales Specialist
Syneos Health – Eli Lilly Pharmaceuticals
06.2021 - 12.2021
Virtual Sales Manager
Impact Bio
03.2021 - 06.2021
Pharmaceutical Customer Service Representative
Ashfield Healthcare, Pfizer/Astra Zeneca
02.2019 - 03.2021
Pharmaceutical Customer Service Representative
Ashfield Healthcare, Sanofi
03.2018 - 11.2018
Inside Pharmaceutical Sales Representative
inVentiv Health
08.2015 - 03.2016
Bachelor of Arts - Business Administration, Finance And Accounting
Clark Atlanta University
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