Amanda Cartwright
A man is about as big as the things that make him angry.
Winston Churchill
Summary
Motivated Bartender/Server with engaging personality and flexible approach. Upbeat, friendly and anticipates customer needs. Dependable, successful at providing fast, high quality customer service. Candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Fox And Hound Bar And Grill
04.2009 - 07.2010
- Prepared mixed drinks, shots, and beer for restaurant and guests seated at the bar.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Followed all responsible alcohol service guidelines.
Bartender/Server
Barts At Lake Shore
12.2008 - 04.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
Buffalo Wild Wings
06.2004 - 12.2008
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
Bachelor of Science - Social Work
05.2025
Skills
- Multitasking
- Working with Team Members
- Order Accuracy
- Mixology
- Cash Handling
- High-Volume Dining
- MICROS Systems HSI Profits Series
- Cool Under Pressure
- Judgment and Decision-Making
- Age Verification
- Adaptable and Flexible
- Patron Rapport
- Process Payments
- To-Go Order Preparation
- Price Memorization
- Bill Computation
- Assist Customers
- Stocking and Replenishing
- Pos Operation
- High-Energy and Stamina
- Menu Memorization and Presentation
- Social Perceptiveness
- Greet Guests
- Active Listening
- Ability to Lift 30 Pounds
- Conflict and Complaint Resolution
- Beverage Preparation
- Reading Comprehension
- Anticipating Guest Needs
- Time Management
- Patron Experiences
- Cash Register Operations
- Dining Room Cleaning and Upkeep
- Daily Specials Memorization
- Billing and Payment Processing
- Condiment Refilling
- Waiting Tables
- Service-Orientation
- Coordination
- Speaking
- Monitoring
- Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender/Server - Fox And Hound Bar And Grill
04.2009 - 07.2010
Bartender/Server - Barts At Lake Shore
12.2008 - 04.2009
Bartender - Buffalo Wild Wings
06.2004 - 12.2008
University of Kentucky - Bachelor of Science, Social Work