Amanda Lewis
Sr. Experience Lead, Learning & Development
Laurel,MT
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact the success of the business and Operators. Dedicated Chick-fil-A Staff member with a history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Collaborative leader with dedication to partnering with Staff and Operators to promote engaged and meaningful work. Documented strengths in building and maintaining relationships with a variety of stakeholders in dynamic, fast-paced business.
Overview
12
12
years of professional experience
Work History
Sr. Experience Lead, Learning & Development
Chick-fil-A, Inc.
01.2021 - Current
- Championed collaboration and standards throughout the design and development of Staff Learning programs.
- Led execution sprints to expedite ideation processes, accelerating time-to-deliver for new programs for People Leaders and Directors.
- Streamlined systems and platforms for increased efficiency, leading to clear communication and expectations.
- Collaborated with cross-functional teams to create cohesive and engaging experiences across multiple audiences.
- Led communication strategy for multiple areas of the business to align stakeholders and participants.
Sr. Project Specialist, Talent Development
Chick-fil-A, Inc.
11.2018 - 12.2020
- Balanced multiple competing priorities simultaneously, ensuring all projects received appropriate attention and resources for successful delivery.
- Managed cross-functional teams for successful completion of complex projects within deadlines and budgets.
- Enhanced stakeholder satisfaction by maintaining clear communication channels and providing regular updates on project progress.
- Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resources required.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Sr. Project Specialist, Culture
Chick-fil-A, Inc.
11.2017 - 11.2018
- Led the development and deployment of content, resources, and logistics through effective collaboration with internal cross-functional teams and vendor partnerships for all New Staff Onboarding Programs.
- Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, and resources required.
- Consulted and effectively partnered with senior leadership, varying departmental stakeholders and vendors for the delivery of all New Staff Onboarding Programs.
- Managed vendor partnerships including vendor selections and vendor contracts.
- Led the overall management of New Staff budget and resourcing allocations.
Project Lead, Field Operations
Chick-fil-A, Inc.
02.2014 - 10.2017
- Partnered with project team members to identify and quickly address problems.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Produced quality standards, checklists, report templates, and processes.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
Operations Coordinator, Restaurant Training
Chick-fil-A, Inc.
08.2012 - 02.2014
- Collaborated with Operators to evaluate needs and optimize training resources and plans for Menu Tests and Rollouts.
- Developed strong relationships with Operators, maintaining open lines of communication to promote partnership and advocacy for their business and the organization.
- Ensured compliance with Operational Standards and procedures.
Chick-fil-A Intern, Field Operations
Chick-fil-A, Inc.
05.2012 - 08.2012
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Education
Bachelor of Science - Supply Chain And Marketing
Clayton State University
Morrow, GA 05.2001 -
Skills
- Cross-Functional Teamwork
Training delivery
Project Management
Relationship Building
Productivity Improvement
Excellent Communication
Problem-solving abilities
Cross-Functional Teamwork
Timeline
Sr. Experience Lead, Learning & Development
Chick-fil-A, Inc.
01.2021 - Current
Sr. Project Specialist, Talent Development
Chick-fil-A, Inc.
11.2018 - 12.2020
Sr. Project Specialist, Culture
Chick-fil-A, Inc.
11.2017 - 11.2018
Project Lead, Field Operations
Chick-fil-A, Inc.
02.2014 - 10.2017
Operations Coordinator, Restaurant Training
Chick-fil-A, Inc.
08.2012 - 02.2014
Chick-fil-A Intern, Field Operations
Chick-fil-A, Inc.
05.2012 - 08.2012
Bachelor of Science - Supply Chain And Marketing
Clayton State University
05.2001 -