AMANDA COY
Jackson,OHIO
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a high degree of accuracy. Committed to delivering exceptional results and exceeding expectations. Always willing to take on additional responsibilities to contribute to the team's success and achieve collective goals.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Certified Pharmacy Technician, Data Entry
Elevance Health
12.2023 - Current
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information during the data entry process.
- Streamlined data entry processes, resulting in more efficient workflow within the department.
- Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
- Maintained up-to-date knowledge about pharmaceutical products, enabling accurate identification of medications during data entry tasks.
- Demonstrated adaptability in learning new software tools used for prescription management, contributing to a seamless transition between systems when necessary.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Designated Representative/Dispensary Manager
Foremost Management / Debbie's Dispensary
01.2023 - Current
- Developed Standard Operating Procedures and Employee Training in accordance with Ohio Laws
- Submitted necessary permits and applications to the Ohio Board of Pharmacy and local agencies prior to store opening
- Supervises the day-to-day operations for retail and product operations
- Responsible for hiring and training employees on the dispensary's protocols and procedures
- Supervises dispensary employees – Assistant Managers, Security Guards, Key Employees, Budtenders
- Developed positive working relationships with vendors
- Responsible for the dispensary's recordkeeping system, maintaining comprehensive, detailed and complete records in compliance with the law
- Supervises the practices concerning all records relating to the dispensing of medical marijuana and medical marijuana products
- Track inventory levels and the timing of new product deliveries based on current stock levels and movement of goods
- Place orders and accept deliveries of medical marijuana– inspecting and verifying each product for required packaging and labeling requirements
- Responsible for ensuring proper packaging and labeling are being used for each product sold by the dispensary
- Oversees the storage of medical marijuana and medical marijuana products in compliance with Ohio law and regulations
- Responsible for securing all monies and products so they are not accessible to patients
- Responsible for security and surveillance
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Developed marketing strategies to increase visibility and patient base.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Certified Pharmacy Technician
Walgreens
01.2022 - 01.2023
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy
- Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
- Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information
- Verifying the accuracy of patient information
- Counting prescription medication, filling prescriptions, and typing and attaching medication labels
- Performing inventory audits and purchasing supplies and medication
- Process patient insurance
- Administered Covid and Flu vaccinations as needed
- Successfully passed PTCB exam on first test
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Nanny
Childcare
01.2015 - 01.2021
- Balanced the needs of two families for six years
- Cared for four children ranging from newborn to eight years of age
- Responsible for all parental duties, including transportation, academics, athletics and nutrition
- Managed crisis situations in a safe and effective manner
- Communicated with teachers regarding day to day progress
- Communicated in both German and English which helped with the development and learning of a second language
- Assisted children with homework and daily reading
- Designed activities and creative games to keep children engaged
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Supervised children engaged in physical activity, learning and social skills with peers.
Store Manager
Hookah Rush
07.2012 - 12.2014
- Promoted to Store Manager within a year as a result of excellent performance and reliability
- Responsibilities increased as a result of promotion
- Assisted customers and provided them with highest level of customer service through strong product knowledge
- Responsible for all shipment logistics tracking and inventory management and control
- Negotiated wholesale contracts with distributors
- Forged lasting business relationships with wholesalers and distributors
- Worked with management to deploy customer experience designed to encourage repeat business through personalized approach and loyalty programs
- Through excellent customer service, I was able to increase store sales by 25% year over year
- Responsible for cash management including accounts payable and receivable
- Worked with upper management on marketing and merchandizing
- Managed and organized all store displays
- Designed and launched various marketing and advertising campaigns using social media and traditional mediums
- Designed and implemented training programs for new hires
Sales Associate
Hookah Rush
06.2011 - 06.2012
Store Associate
Cato Fashions
01.2008 - 01.2012
Assistant Store Manager
Cato Fashions
06.2010 - 05.2011
- Through consistent excellent performance, I was promoted to assistant store manager
- Provided customers with high level of assistance and support to maximize the in-store experience
- Managed and trained cashiers
- Designed in store displays
- Managed inventory control
- Placed merchandise orders and tracked shipments
- Responsible for daily store opening and closing procedures including financial reconciliation and reporting
- Handled relationship with local bank including deposits
- Interacted with regional upper management during in store audits and inspections
- Managed a team of 4, providing strong leadership and growth metrics for each individual
Education
B.H.S. in Health Services Administration
Ohio University
Lancaster Campus, OhioB.S. Social Work
Ohio University
Chillicothe Campus, OhioHigh School Diploma -
Oak Hill High School
Oak Hill, OHSkills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficient in both Windows and Mac OS environments
- Customer Support
- Product Promotions
- Sales Expertise
- Client Service
- Business Development
- Customer Relations
Certification
- Certified Pharmacy Technician, CPhT - Active
- Certified Pharmacy-Based Immunization Administration, APhA/WSU - Active
- First Aid, CPR, AED Certified , American Red Cross - Active
- METRC Certified, Cannabis Compliance Tracking System
- Licensed Medical Marijuana Key Employee
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Certified Pharmacy Technician, Data Entry
Elevance Health
12.2023 - Current
Designated Representative/Dispensary Manager
Foremost Management / Debbie's Dispensary
01.2023 - Current
Certified Pharmacy Technician
Walgreens
01.2022 - 01.2023
Nanny
Childcare
01.2015 - 01.2021
Store Manager
Hookah Rush
07.2012 - 12.2014
Sales Associate
Hookah Rush
06.2011 - 06.2012
Assistant Store Manager
Cato Fashions
06.2010 - 05.2011
Store Associate
Cato Fashions
01.2008 - 01.2012
B.H.S. in Health Services Administration
Ohio University
B.S. Social Work
Ohio University
High School Diploma -
Oak Hill High School
Skills
- Staff Training
- Revenue Generation
- OARRS
- POS Systems and Software Expertise
Education and Training
Oak Hill, OH,Chillicothe Campus, Ohio,Lancaster Campus, Ohio
Education
Oak Hill, OH,Chillicothe Campus, Ohio,Lancaster Campus, Ohio
Contact
Jackson, Ohio 45640
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