Amanda D. Grossetete
Albuquerque,NM
Summary
I am an efficient and reliable office assistant with a strong background in customer service, accumulated over a decade of experience in the field. I possess the ability to quickly acquire new skills and adapt to various scenarios and situations. I am highly motivated to progress in my professional career and eager to utilize the knowledge I have gained in a new role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Office Assistant
City of Albuquerque
Albuquerque , NM
2019.12 - Current
- Currently working in the Insurance and Benefits Division for the City of Albuquerque.
- Greeting employees, retirees and visitors with questions along with entity employees of the City.
- Focused on Insurance and Benefits and answering all general inquiries in person, on the phone and through email at the front desk.
- High level knowledge in the City of Albuquerque's Administrative Instructions.
- High level knowledge in medical, dental, vision, prescription, voluntary life insurance and retirement information for City of Albuquerque employees.
- Review payroll adjustments for any possible errors.
- Receive incoming faxes/emails from our deferred compensation companies to be processed.
- Assist with Open Enrollment and Life Event questions and guide employees through the process via telephone and in person.
- Create job aides to guide employees through processes within the division with ease.
- Receive all incoming mail and send out all mail correspondence.
- Work monthly data entry to assure all entries have been processed correctly.
Patient Scheduler/Registration
Presbyterian Heart Group/PCSC
Albuquerque , NM
2017.02 - 2019.10
- Worked directly in the main Presbyterian facility downtown with the Presbyterian Heart Group.
- Checked in and checked out patients.
- Taking inbound calls, scheduling appointments and taking messages.
- Gained experience in the Epic system.
- Worked referral/order work queues.
- Worked directly in the Presbyterian Call Center, scheduling appointments for the Presbyterian Heart Group and verifying prior authorizations for insurance.
- Receiving inbound calls, checking providers’ schedules to assure that the schedules are as the provider has requested.
- Assisted my lead in gathering data from the Heart and Vascular department and building the process in Support Point.
Customer Service Representative
Lovelace Medical Group Southwest Medical Associates
Albuquerque , NM
2014.04 - 2016.11
- Working in a medical facility with several specialties.
- Worked directly with Podiatry, Pediatrics, Family Medicine, Internal Medicine and Neurology.
- Cancelled and rescheduled appointments.
- Checked in and checked out patients for their appointments.
- Verified and requested prior authorizations.
- Verified insurances.
- Received referrals and maintained the referral queue on a daily basis.
- Worked directly with physicians and called patients to schedule procedures/surgeries.
Customer Service Representative
Human Resources Lockheed Martin
Albuquerque , NM
2010.10 - 2012.10
- Working in the call center subcontracted for the Department of Homeland Security's Citizen TSA Department.
- Excellent communication and listening skills.
- Assisting and guiding applicants in the employment process and applications.
- Maintain familiarity with government agency Systems, current policies, processes, and applications in order to provide responses to inquiries, and usage and feature information, as well as troubleshooting capabilities.
- Increase knowledge base by staying informed of any changes affecting the applicant processing.
- Answer requests using timely, courteous and competent responses to end users’ problems and requests.
Customer Service Professional
Sitel, Inc
Albuquerque , NM
2009.06 - 2010.01
- Customer-focused, with strong in-bound call center experience.
- Keyboarding proficiency, excellent verbal communication skills.
- Able to resolve customer complaints and work with customers in a professional and courteous manner on billing and service questions/concerns.
- Accepted assignments with an open, cooperative, positive and team-oriented attitude.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Reviewed account and service histories to identify trends and resolve issues.
Legal Office Assistant
Mark Jarmie, LLC
2008.02 - 2008.08
- Greeting visitors, handling incoming calls
- Working with opening and maintaining case files, organizing, copying, etc., filing at the courts, and general office work.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NMSkills
- Answering telephones
- Appointment scheduling
- Taking messages
- Distributing mail/messages
- Registration
- Sending faxes
- Filing
- Copies
- Flexible
- Organized
- Excellent interpersonal skills
- Insurance verifications
- Advanced PeopleSoft system knowledge
- Running queries
- Knowledge in the City of Albuquerque’s Administrative Instructions
- Knowledge in PERA information
- Knowledge/experience with Excel
- Knowledge/experience with Microsoft Word
- Knowledge in Deferred Compensation
- Knowledge in COBRA benefits
- Knowledge in HIPAA Compliance
- Completing documents to be sent to entities/employees
- Entering Government Surplus items for auction/salvage
- Working prior authorizations
- Knowledge in the City’s Better Health Program
- Knowledge in PERA retirement information
Certification
- City Operator's Permit (COP)
- City Cash Handling Certificate
- Notary Certification
Timeline
Sr. Office Assistant
City of Albuquerque
2019.12 - Current
Patient Scheduler/Registration
Presbyterian Heart Group/PCSC
2017.02 - 2019.10
Customer Service Representative
Lovelace Medical Group Southwest Medical Associates
2014.04 - 2016.11
Customer Service Representative
Human Resources Lockheed Martin
2010.10 - 2012.10
Customer Service Professional
Sitel, Inc
2009.06 - 2010.01
Legal Office Assistant
Mark Jarmie, LLC
2008.02 - 2008.08
High School Diploma -
Rio Grande High School
- City Operator's Permit (COP)
- City Cash Handling Certificate
- Notary Certification
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