Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Dianela Rodriguez Aleman

Summary

Compassionate and dedicated professional with experience at La Mano Amiga, Corp., excelling in patient care and personal hygiene assistance. Proven ability to enhance client independence while ensuring safety and comfort. Strong problem resolution skills complemented by effective communication, fostering trust and loyalty in diverse environments. Committed to delivering exceptional service and support.

Developed exceptional caregiving skills in home healthcare environment, including personalized patient care and effective communication. Demonstrated ability to manage daily living activities and support individuals with diverse needs. Seeking to transition these valuable skills into new field, leveraging background in compassionate service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Home Health Aide

La Mano Amiga, Corp.
06.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Customer Service Representative

Smart Technology Solutions
02.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Registered Behavior Technician - Applied Behavior Analysis

BACB
Littleton, CO
07-2025

RBT 40 Hour Training - Applied Behavior Analysis

Autism Partnership Foundation
Seal Beach, CA
01-2025

Home Health Aide - Health And Wellness

NCO Online Academy
Online
05-2024

Dental Assistant - Dental Hygiene

Medical Science University
Cienfuegos, Cuba
06-2022

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring
  • First aid and safety
  • Patient transportation
  • Behavioral support
  • Home safety assessments
  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency

Certification

  • HHA - Home Health Aide
  • First Aid/CPR Certified
  • RBT - Registered Behavior Technician
  • Alzheimer Training
  • HIV/AIDS Comprehensive
  • ASAM


Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Home Health Aide

La Mano Amiga, Corp.
06.2024 - Current

Customer Service Representative

Smart Technology Solutions
02.2023 - 06.2024

Registered Behavior Technician - Applied Behavior Analysis

BACB

RBT 40 Hour Training - Applied Behavior Analysis

Autism Partnership Foundation

Home Health Aide - Health And Wellness

NCO Online Academy

Dental Assistant - Dental Hygiene

Medical Science University

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