Amanda L Fair
Practice Administrator of Operations
Brunswick,GA
Summary
Articulate and accomplished Practice Manager experienced at keeping an office running smoothly. A communicator and collaborator who is efficient in planning, organizing, and executing meetings and conferences. Comfortable with projects that require multi-tasking and flexible with changing priorities.
Overview
14
14
years of professional experience
Work History
Practice Administrator of Operations
Jacksonville Dermatology & Cosmetic Surgery
Jacksonville, FL
08.2021 - Current
- Ensure the practice’s operations function well
- Manage additional sites remotely
- Cultivate close working relationships with the entire staff by maintaining clear communication and transparency
- Supervise staff and day-to-day office functions, including front desk, billing, and clinical staff
- Maintains a smooth, efficient flow of operations, ensuring that patients are served empathetically and efficiently
- Respect and maintain patient confidentiality in all aspects of the practice
- Recruits, screens, and hires all staff
- Provide training, coaching, mentoring and performance appraisal for all personnel
- Vendor sourcing/vetting, ensuring the practice is receiving value for its purchases
- Organize events to establish community relationships and maximize marketing strategies
- Created and provided marketing material to meet business needs
- Ensures that patient inquiries and complaints are handled in a professional and appropriate manner
- Works with physician owner to ensure smooth daily practice operations, continuous practice improvement, and growth
- Organize, manage, and coordinate operational and administrative processes
- Manage payroll for hourly and salaried employees
- Participates in planning and implementation of goals, programs and objectives of the practice
- Help increase practice revenue through clinical and non-clinical growth
- Administer fiscal operations for accounting, budget planning, authorizing expenditures and coordinate reporting
- Calculate and prepare checks for utilities, taxes and other payments
- Ensures compliance with HIPAA, OSHA, HITECH, CMS, FL Dept of Health. Serves as the Equal Employment Officer (EEO) and HIPAA Officer for the medical practice
- Handle sensitive employee and company information with highest level of confidentiality and discretion
Billing Manager
Golden Isles Billing, LLC.
Brunswick, GA
01.2020 - Current
- Administer complete Revenue Cycle for multi-provider therapy practice
- Develop and maintain billing system procedures to ensure accuracy of invoices
- Ensure accurate and timely posting of revenue transactions into the EMR
- Implement process improvements to streamline billing operations
- Provide support during internal and external audits related to billing processes
- Maintain compliance with applicable laws, regulations, and company policies pertaining to billing practices
- Investigate and resolve issues to maintain billing accuracy
- Submit claims to insurance companies and research and resolve denials and explanations of benefit rejections
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection
Practice Manager
Neuro Spinal and Headache Ctr
Brunswick, GA
08.2014 - 08.2021
- Interviewed, hired and trained a productive team
- Supervision of clinical, non-clinical and billing department
- Established staff schedules, allocation of staff, and assured effective patient care
- Responsible for staff development to include corrective action and maintenance of professional credentials/certifications
- Developed, implemented and maintained office policies and procedures
- Managed insurance contracts and ensure compliance
- Trained and rotated office staff through various office duties to ensure cross-coverage in all job areas
- Assessed staff performance; Completed a 90-day review on all new hires and annual review on established employees
- Generated daily deposits
- Conducted staff meetings regularly
- Ensured patient's records are current and accurate
- Effectively addressed patient complaints and/or injures
- Completed prior authorization and schedules patients for Premier procedures
- Adhered to all current policies and procedures of Premier Surgery Center
- Managed all marketing efforts; social media, health fairs, and work comp events
- Verified all time sheets for employees are accurate and sent to Accountant for payroll
- Routinely demonstrated superior customer service skills
- Communicated with patients in a courteous, professional, cooperative and mature manner
- Monitored Suboxone program; to ensure DEA regulations were met always
- Protected patient confidentiality per policies and procedures
- Accurately imported EOB's into E-bridge/Filed all claims and worked denials with billing personnel
- Worked collection reports to include turning accounts over
- Created various financial reports to utilize
- Managed attaining all facets of meaningful use
- Oversaw inventory and ordering of office supplies
- Allocated all incoming mail accurately
- Understood the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards. Exercises a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups
- Advanced computer knowledge and skills
- All other duties assigned
Assistant Practice Manager/Medical Records Custodian/Front Office Staff
Consultants in Pain Medicine
Brunswick, GA
01.2012 - 08.2014
- Managed all front office operations
- Provided assistance with all needs of patients and staff
- Oversaw staff recruitment, training, retention and supervision; develop job descriptions; advertise open job announcements; and address employee issues with confidentiality
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting
- Processed patient complaints while handling to the best of my ability and outsourcing when necessary
- Consolidated daily transactions, prepare deposits and input all data on Excel spreadsheet
- Prepared monthly transportation report for Department of Human Services
- Assisted office manager and Physicians with day-to-day operations
- Gathered and organized patient medical data in Excel
- Compiled practice data and prepare monthly spreadsheets
- Processed and certified all medical records requests
- Monitored a multi-line phone system Schedule and pre-certify all diagnostic testing
- Coordinated all outgoing referrals
- Greeted all patients entering the office
- Reviewed and consented all surgery patients
- Corresponded with satellite office on a daily basis
- Out-processed all patients and schedule follow up appointments.
Front Office Staff/Medical Office Assistant
Southeast Georgia Hematology and Oncology
Brunswick, GA
06.2010 - 02.2012
- Scheduled all patient's appointments
- Ordered and verified all diagnostic testing
- Verified insurance benefits and prior authorizations
- Developed scheduling system for nutritional consults and implemented hospital wide
- Attended monthly improvement meetings
- Assisted Director of Nursing and clinical staff in day-to-day operations
- Created, organized and filed all charts
- Explored all Cancer Care State Aid and assisted patients in the application process
- Responsible for daily correspondence with referring doctor's and staff
- Scanned and indexed all documents into the EMR
- Arranged transportation for patients
- Prepared monthly reports for submission to practice administrator
- Served as team coordinator for Relay for Life fundraiser
- Out-processed all patients and scheduled follow up appointments
- Consolidated daily transactions and input all data on Excel spreadsheet
Education
Glynn Academy High School
2000
Skills
- Operations management
- Staff development
- Inventory control
- Cross-functional team management
- Salary structure/compensation analysis
- Supervision and training
- Computer-savvy
- Complex problem solving
- Customer service oriented
- HIPAA and OSHA regulations
- Policy and procedure development
- Budget oversight
References
References
Available upon request
Skills
Accounting, Billing, Computer Proficient, Creative Problem Solving, Customer Service, Excel, Front Office, Insurance, Interpersonal Communication, Inventory, Marketing, Microsoft Office, Office Manager, Patient Care, Payroll, Personnel, Policies and Procedures, Recruitment, Sales, Scheduling, Staff Development, Supervision
Timeline
Practice Administrator of Operations
Jacksonville Dermatology & Cosmetic Surgery
08.2021 - Current
Billing Manager
Golden Isles Billing, LLC.
01.2020 - Current
Practice Manager
Neuro Spinal and Headache Ctr
08.2014 - 08.2021
Assistant Practice Manager/Medical Records Custodian/Front Office Staff
Consultants in Pain Medicine
01.2012 - 08.2014
Front Office Staff/Medical Office Assistant
Southeast Georgia Hematology and Oncology
06.2010 - 02.2012
Glynn Academy High School
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