Amanda Faith Cofield
McDonough,GA
Summary
Dynamic customer service professional with extensive experience at Georgia Power, adept at enhancing customer satisfaction through effective issue resolution and product education. Proven expertise in data entry and account management, complemented by strong conflict resolution skills. Recognized for training new hires and improving operational efficiency in accounts receivable at Lincare.
Overview
5
5
years of professional experience
Work History
Residential Customer Service Representative
Georgia Power
McDonough, GA
01.2025 - Current
- Managed inbound calls to enhance customer service quality and resolve issues.
- Verified customer eligibility for promotional offers, boosting satisfaction rates.
- Educated customers on new products and services tailored to home needs.
- Performed data entry for customer accounts and orders efficiently.
- Monitored customer accounts for changes in service or usage levels.
- Assisted customers with billing inquiries, including payment plans and account balances.
- Provided technical support for residential services to ensure smooth operation.
- Explained company policies and procedures to clarify customer concerns.
Accounts Receivable, Lead
Lincare
Locust Grove, USA
12.2019 - 12.2023
- As the accounts receivable group lead it was my responsibility to ensure that all of the training of new hires was done completely and correctly to ensure that they could do their job to the best of their ability.
- I also sat with our more experience hires from time to time to observe their skills and give leadership if needed.
- I also approved adjustments, worked special reports given to me by my supervisors and helped with customer pay call that our PACS might have had trouble with.
- I know how to work in AS400, along with multiple online websites such as Availity, Change, MyCGS, Waystar and others used in the medical billing field.
Education
Bachelor's - General Studies
Pensacola Christian College
Pensacola, FL05.2003
High school or equivalent - None
Southside High School
Southside, AL05.1999
Associates - Business Management
Southern Crescent Technical College
Griffin, GASkills
- Computer proficiency
- Customer service and support
- Data entry and order processing
- Account and relationship management
- Technical assistance
- Conflict resolution strategies
- Product expertise
- Policy communication
References
References available upon request.
Timeline
Residential Customer Service Representative
Georgia Power
01.2025 - Current
Accounts Receivable, Lead
Lincare
12.2019 - 12.2023
Bachelor's - General Studies
Pensacola Christian College
High school or equivalent - None
Southside High School
Associates - Business Management
Southern Crescent Technical College
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