Amanda Paul
Smithfield,NC
Summary
I am a hardworking and passionate job seeker with amazing work ethic and many different skills, eager to secure an entry-level Data Entry Clerk, Receptionist, or Office Assistant position. But I also have a lot of experience in Serving and Bartending as well. Over the past year i have taken a short break from working for the first time ever due to having my first child, but i miss working so much and am very excited to see what job/ career opportunities are available to begin my new occupational journey. Needless to say I am a very reliable, dependable, motivated professional and personable team player with exceptional customer service abilities and so much more. I am a fast learner and committed to continuous, self-directed learning. I am a very hard working and dedicated employee and would be a perfect candidate to work towards achieving company goals.
Thank you so much for taking the time out of your day to review my resume! I hope to hear from your company.
Overview
13
13
years of professional experience
Work History
Server/ Bartender
Simple Twist
03.2018 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled opening and closing the cash drawer before and after shifts making sure all money was accounted for.
Receptionist/ Personal Assistant
Claire Properties
02.2020 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Ordered appropriate materials needed for each Job site
- Made sure work crews were assigned for appropriate dates to assure that jobs were handled by the deadline.
- Handled advertising for company
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in quickbooks spreadsheets and ran reports or generated graphs using data.
- Handled coordinating payroll to crews and employees
Car Salesman/ Office Manager
United Motors
08.2015 - 11.2021
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Located merchandise across various stores to address customer needs.
- Increased business [Number]% in single quarter.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled all official paperwork to properly have vehicles registered with the DMV.
- Also handled paperwork between the car lot and insurance companies to make sure vehicles were also legal and insured.
- Overall it was a small family owned car lot, and I handled all tasks needed to be handled for the car lot owner and ran things for him to the best of my abilities to refrain from him being bothered through his work day.
Server
Applebee's Neighborhood Grill & Bar
04.2013 - 01.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Texas Steakhouse & Salo
02.2011 - 03.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
No Degree - Cosmetology
Mitchell's Hairstyling Academy
Wilson, NC05.2022
No Degree - Business Administration And Management
Wayne Community College
Goldsboro, NC06.2020
High School Diploma -
Penn Foster Career School
Scranton, PA06.2016
Skills
- Sales Expertise
- Performance Improvement
- Cash Handling
- Relationship Management
- Ordering Procedures
- Service Prioritization
- Sales Techniques
- Hospitality Service Expertise
- Point of Sale Operation
- Foreign Language Proficiency
- Error Detection
- Exceptional Customer Service
- Problem Solving
- Strong Work Ethic
- Memory Retention
- Stress Management
- Organizational Skills
- Multitasking Abilities
- Professional Appearance
- Workflow Coordination
- Conflict and Complaint Resolution
- Reliable and Responsible
- Team Leadership
- Data Analysis
- Staff Training and Development
- Hiring and Training
- Filing and Data Archiving
- Maintains Confidentiality
- File Management
- Data Security
- Professional and Mature
- Word Processing
- Data Entry
- Independent Worker as well as a team player
- QuickBooks Proficient
- Bookkeeping
- Data Processing
- Fast Typing Speed
- Microsoft Access
Timeline
Receptionist/ Personal Assistant
Claire Properties
02.2020 - 06.2022
Server/ Bartender
Simple Twist
03.2018 - 08.2023
Car Salesman/ Office Manager
United Motors
08.2015 - 11.2021
Server
Applebee's Neighborhood Grill & Bar
04.2013 - 01.2015
Hostess
Texas Steakhouse & Salo
02.2011 - 03.2013
No Degree - Cosmetology
Mitchell's Hairstyling Academy
No Degree - Business Administration And Management
Wayne Community College
High School Diploma -
Penn Foster Career School