Amanda Ford
Fort Worth
Overview
6
6
years of professional experience
Work History
Youth Rapid Re-Housing Case Manager
Tarrant County Samaritan House
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- House clients within a 30-45 day time period, to ensure client has sufficient housing to avoid continued homelessness.
Permanency Specialist
Our Community Our Kids
02.2024 - 08.2024
- Improved permanency outcomes by developing and implementing effective case plans tailored to individual children''s needs.
- Enhanced family reunification efforts through diligent monitoring of progress and timely adjustments to case plans.
- Reduced time in foster care for children by expediting permanency planning and decision-making processes.
- Collaborated with multidisciplinary teams to address complex cases, ensuring appropriate services were provided for children and families.
- Conducted thorough assessments of potential adoptive families, ensuring a safe and nurturing environment for the child.
- Developed strong rapport with clients by demonstrating empathy, cultural sensitivity, and professionalism throughout all interactions.
- Advocated for children''s best interests during court proceedings, ensuring their voices were heard in determining their futures.
Case Manager
Center For Transforming Lives
08.2023 - 02.2024
- Developed and implemented comprehensive case management and service plans to address client needs and goals.
- Conducted weekly home visits to clients to assess current needs and progress.
- Updated case notes on each client to ensure ETO data base up to date with current information.
- Responsible for finding resources for clients that fit their specific needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Customer Service
Paloma Suerte
10.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Bartender/Trainer
Top Golf
01.2022 - 11.2022
- Multitasked during busy shifts making sure there are minimal to no errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers in bar well with specialty drink orders by preparing on-demand items without delay.
Customer Service
Texas Wings
03.2021 - 01.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers and ensure to give back correct change.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Trained new hires on how to properly take care of guests and on company guidelines and policies.
Risk Management Administrator
Standard Utility Construction Inc.
01.2020 - 03.2020
- Made contact with claimants and employees via emails and phone calls to help resolve any damages from properties recently worked by employees.
- Performed data entry and input all claims sent into to Risk Management into company MRP.
- Properly identified and matched any unidentified properties and homes that received damages from any onsite job repair.
- Categorized all claims sent in under proper cause of damage.
- Processed all completed claims through docusign.
- Assisted the Risk Management Manager with any other daily tasks needed.
- Completed all tasks in Outlook under designated deadlines.
Administrative Assistant
Morgan Newton Company
10.2018 - 07.2019
- Provided support for programs, meetings and events, including room reservations and calendar maintenance.
- Interacted with vendors, and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Executed record filing system to improve document organization.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Provided backup payroll, if needed.
- Entered financial data into company accounting database for verification and maintaining accurate and current accounts at all times.
- Experience completing weekly payroll for company employees, including vacation and sick time, if needed.
- Matched purchase orders with invoices and recorded necessary information.
Customer Retention Representative
Profit Expansion Group
07.2018 - 10.2018
- Communicated accurate information about promotions, customer programs, products and billing to providing exceptional customer service and driving retention.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Performed data entry to record call notes, suggestions and questions.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor of Science - Sociology
Texas A&M University - Commerce
Commerce, TX12.2017
Skills
- Data entry
- Multi-line phone experience
- MS Office proficiency
- Spreadsheet management
- Customer and client relations
- Customer-service oriented
- Invoice and payment processing
- Hospitality service expertise
- New hire training
- HMIS Experience
Timeline
Youth Rapid Re-Housing Case Manager
Tarrant County Samaritan House
08.2024 - Current
Permanency Specialist
Our Community Our Kids
02.2024 - 08.2024
Case Manager
Center For Transforming Lives
08.2023 - 02.2024
Customer Service
Paloma Suerte
10.2022 - 05.2023
Bartender/Trainer
Top Golf
01.2022 - 11.2022
Customer Service
Texas Wings
03.2021 - 01.2022
Risk Management Administrator
Standard Utility Construction Inc.
01.2020 - 03.2020
Administrative Assistant
Morgan Newton Company
10.2018 - 07.2019
Customer Retention Representative
Profit Expansion Group
07.2018 - 10.2018
Bachelor of Science - Sociology
Texas A&M University - Commerce
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