Amanda Hehr
West Palm Beach,Florida
Summary
Veterinary professional with 12 years in shelter medicine, specializing in surgical care and high-volume spay/neuter programs. Proven leader of surgery teams and volunteers, delivering compassionate, high-quality care while driving efficiency, and alignment with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Surgical Technician and Volunteer Lead
Peggy Adams Animal Rescue League
05.2022 - Current
- Monitored anesthesia levels and vital signs during surgeries, reporting changes to the veterinary team promptly.
- Administered medications and vaccinations as directed by veterinarians, ensuring compliance with protocols.
- Collaborated with veterinary staff to develop efficient workflow processes within the surgical unit.
- Trained new technicians on surgical protocols and best practices, fostering a knowledgeable team environment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Led a group of approximately 30 volunteers in two different areas of the surgery department.
- Coordinated volunteer schedules, ensuring optimal coverage for events and programs.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization's goals.
- Maintained regular communication with volunteers through email, WhatsApp, and personal check-ins, keeping them engaged and informed about the surgery department.
Veterinary Surgical Technician
Gulf Coast Humane Society
03.2016 - 04.2022
- Assisted veterinarians during surgical procedures, ensuring compliance with safety protocols.
- Prepared surgical instruments and maintained sterile environments for optimal patient care.
- Monitored anesthesia levels and vital signs throughout surgical operations to ensure patient safety.
- Educated pet owners on post-operative care, enhancing recovery outcomes and client satisfaction.
- Collaborated with veterinary team to streamline workflow processes, improving efficiency in surgical operations.
- Trained junior staff on best practices for surgical assistance and equipment handling.
- Worked with the surrounding communities offering education on importance of spay and neuter initiatives/programs.
- Led monthly transports to rural communities for free spay and neuter services.
Receptionist and Social Media Organizer
Gulf Coast Humane Society
11.2014 - 03.2016
- Scheduled appointments for veterinary services and adoption meetings, optimizing clinic workflow.
- Utilized shelter management software to update animal records and track client interactions accurately.
- Trained new staff on reception protocols, fostering a knowledgeable team environment for improved service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
- Created posts across social media platforms to engage community members.
Education
Certificate - Veterinary Assisting
Pima Medical Institute
Seattle, WA05.2013
No Degree - Sociology
Florida SouthWestern State College
Fort Myers, FLSkills
- Verbal and written communication
- Compassionate care
- Team Collaboration
- Problem Solving
- Animal restraint
- Postoperative care
- Catheter placement
- Venipuncture proficiency
- Anesthesia monitoring
Certification
- Veterinary Assistant Certification - Pima Medical Institute
- Pet CPR and First Aid - Recover Initiative
- Humane Euthanasia Certification - FAPAA
Timeline
Veterinary Surgical Technician and Volunteer Lead
Peggy Adams Animal Rescue League
05.2022 - Current
Veterinary Surgical Technician
Gulf Coast Humane Society
03.2016 - 04.2022
Receptionist and Social Media Organizer
Gulf Coast Humane Society
11.2014 - 03.2016
Certificate - Veterinary Assisting
Pima Medical Institute
No Degree - Sociology
Florida SouthWestern State College