Hi, I’m
AMANDA G. JONES
Operations Executive
Santee,CA
Fight for the things that you care about, but do it in a way that will lead others to join you.
Ruth Bader Ginsburg
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Uses independent decision-making and sound judgment to employ a best practices approach to positively impact organizational success. Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowered work culture. Proven strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
years of professional experience
Work History
ENVISAGE GLOBAL
Executive Vice President of Operations & Corporate Relations
06.2021 - Current
Job overview
- Cultivates a student-centric culture that is aligned with the organization’s mission, vision, purpose, and values
- Promotes effective communication and collaboration across all departments within the organization
- As needed, create requisitions, conduct interviews and make final hiring decisions on operations staff members to properly align with Envisage Global culture, skills, goals and operational needs
- Conduct quarterly assessments of all direct reports, identify areas for improvement, build out strategy plans, and track progress against agreed upon plans
- Take initiative to anticipate and address administrative, financial and operational needs related to Envisage Global initiatives
- Project, develop, and manage budget for all operational components of the business
- Manage and reconcile all accounts receivable and accounts payable for the business
- Source, send RFPs, negotiate, and finalize contracts for all service and product providers across all business needs
- CRM, LMS, and SIS Administrator; develop and deploy system enhancements to ensure optimal efficiency in all policies and procedures
- Manage relationships with Marketing partners to ensure marketing efforts will adequately support target sales goals
- Act as a liaison between internal and external stakeholders; participate in meetings/calls with all partners, executive board members, and celebrity athletes
- Generate reports to monitor the status of accounts, identify trends, and suggest improvements to ensure support of programs are more scalable and/or more responsive to the student and partner’s needs, respectively
- Plan and organize functions, meetings and special events, including preparing agenda, collating/distributing materials and ensuring action items are completed and documented
- Prepare reports and presentations using PowerPoint, Excel, Project, Visio, or other SaaS programs
- Clearly, effectively, tactfully and patiently interact with a diverse group of people in the academic and business communities in person, in writing and by telephone
- Draft, finalize, and safeguard confidential agreements and legal documents
- Adhere to all FERPA guidelines and other governing regulations related to student and consumer privacy and security
- Travel, as needed, for special events and conferences
ZOVIO, Zovio Employer Services
Operations Manager
12.2017 - 05.2021
Job overview
- Collaborate and negotiate with varied departmental senior stakeholders to establish agreed upon operational processes
- Forecast business needs and strategically organize and assign staff duties for optimal business performance
- Program director over bi-annual department-wide All-Hands conferences: - Develop, send, negotiate and hold vendors accountable to RFPs and contract agreements, - Oversee and provide final decisions on all event programming and dining, - Act as controller over all event budgeting, financial contract negotiations, and AP functions, - Engage and manage event planning committee to ensure that event programming provides optimal outcomes to all teams across the department
- Active member of a cross-departmental team that must be highly adaptive to unique circumstances of individual partners and dedicated to continuous process optimization
- Upon acquisition of a new line of business (LOB), establish expectations and prioritize responsibilities across staff to successfully launch, train and monitor integration and performance of the new LOB within ZES business
- Responsible for developing and promoting a company culture of top performance and high morale
- Charged with reporting and conducting all weekly, monthly, quarterly and annual product offering audits and SOx controls
- Administrator and owner of department SharePoint sites and program manage enterprise Salesforce integration project
- Provide leadership support with corporate partner relationships and independently manage operational relationships within third-party administrators
- Exhibit high level decision-making power while managing operations staff and ensuring best-in-class customer service
- Establish core responsibilities and implement foundational expectations and norms across the operations team
- Engage in and make decisions on the recruiting, hiring, training, monitoring, and motivating operations staff members to meet and exceed goals and objectives
- Develop and coach staff to prioritize multiple simultaneous projects and tasks, ensuring deadlines and work performance expectations are met
- Exercise independent judgment and initiative to proactively engage operations team to address administrative and operational needs related to corporate programs and corporate students by: - Ensuring the team is enforcing all corporate policies and procedures accurately and appropriately, - Providing final decision on policy exceptions for escalated issues, - Reconcile all student and partner escalations and collaborate with internal and external parties to reach full resolution, - Assessing, load-balancing and assigning corporate accounts and projects across team, - Driving team production on internal support requests, ensuring timely completion, - Conducting and documenting quarterly and annual assessments of all direct reports, identify areas for improvement, build out development plans, and track progress against agreed upon plans, - Providing recommendations for further career growth and promotions where appropriate, - Consistently research areas of opportunities across the business and challenge the team to propose scalable solutions, - Oversee development and management of establish contingency plans for CRM; regularly reinforce best practices and expectations with the team, - Providing final review and approval on process workflows, - Managing and assigning staff to ensure optimal ongoing business systems support
ZOVIO
Education Partnerships Operations Specialist II
12.2016 - 12.2017
Job overview
- All responsibilities of the Education Partnerships Operations Specialist position as well as:
- Provide support to the Director of Operations and Product Development, as assigned, to identify and address process gaps that inhibit efficient management of corporate programs and the students enrolled in them
- Make decisions independent or outside of standard operating procedures using logic that is informed, defensible and clearly articulate decisions to all parties involved
- Act as a team lead to provide support and guidance to team members in the Strategic Partnerships Coordinator role to promote and develop excellent team culture
- Provide a framework for how to make decisions independent or outside of standard operating procedures
- Manage and maintain repositories to ensure in compliance with SOx regulations
- Engage with corporate finance monthly & quarterly for audit-purposes
- Ensure all documentation is retained for the appropriate regulatory period
- Ensure regulation adherence through report generation and account review
Education Partnerships Operations Specialist
09.2015 - 12.2016
Job overview
- Provide partner support through various needs including effective partner communication, proactive analysis and reporting on accounts, troubleshoot partner and student issues using applicable policy, develop policies to mitigate partner and student issues, and identify partners for enhanced or exclusive partnership
- Use independent judgment and initiative to anticipate and address operational needs related to corporate programs and corporate students through cross-departmental meetings, analyze impacts of business decisions on corporate student populations, develop SOPs and negotiate staff support
- Act and remain agile as a liaison between remote staff, partners, student facing staff and students
- Clearly, effectively, tactfully and patiently interact with a diverse group of people in the academic and business communities in person, in writing and by telephone while prioritizing what is best for all parties involved
- De-escalate situations while preserving credibility and integrity of all parties involved
- Adhere to FERPA guidelines in safeguarding student information
- Prepare clear and succinct reports and presentations using all Microsoft Office 2013 suite products including PPT, Visio, Project, and Excel
- Prepare and ship marketing materials to remote event staff
- Plan and organize functions, meetings, and special events including agendas, collating and distributing materials, taking meeting minutes, and follow up on action items
- Develop and facilitate training for remote teams and student facing teams
- Safeguard student information, confidential agreements and legal documents
- Adhere to all FERPA guidelines and other governing regulations related to student and consumer privacy and security
ASHFORD UNIVERSITY
Sr. Administrative Assistant III
11.2014 - 09.2015
Job overview
- Provide support to the Executive Dean and the Associate Vice President for the Forbes School of Business (FSB) in all administrative responsibilities including: scheduling meetings, respond to communications from Leadership, Full-Time Faculty and external departments, and document college leadership and all-college meeting minutes
- Schedule, setup, and provide support during college events – Advisory Board, Speaker Series, WSCUC visits, Town Hall/Degree Fair, etc
- Draft and send out college-wide communications on behalf of the Executive Dean, Forbes School of Business (general), Forbes Women Leaders LinkedIn group, Ashford Writing Center, AU University Fellows Program, and Forbes Scholarship Programs
- Develop data analysis reports, using Tableau Dashboards, to use in support of student retention and program review initiatives
- Track and accurately prepare expense reports for Forbes School of Business Administration and Full Time Faculty
- Track costs and maintain records to help ensure college stays within pre-determined quarterly budgets
- Develop and maintain process for new-hire candidates in FSB through final approval process in SharePoint
- Assist in developing and managing SharePoint Scholarship site using Microsoft SharePoint Designer 2010
- Prepare presentations using all Microsoft Office Suite applications including Excel, Word, PowerPoint, Visio, Project, etc
- Continually provide efficient and proficient work in all tasks for preparation of new daily tasks incl
- Data reports, analysis, etc.
Faculty Scheduler Specialist
03.2013 - 11.2014
Job overview
- Attend monthly College meetings to evaluate and improve processes and workflows to meet Best in Class initiatives
- Responsible for the management of teaching schedules of Full Time, Part Time and Associate Faculty
- Develop and design reports to drive business initiatives: Faculty Needs Assessment & Faculty Recruitment
- Research best utilization of new faculty to meet current business needs
- Develop and design standard communication for updates to Associate Faculty
- Independently engage in discussions with Faculty and make the following determinations regarding Associate Faculty: Replacements, Retraining, Deactivations, Scheduling, Teaching Course Loads, and Course Materials
- Schedule approximately 135 courses every week
- Interpret faculty performance indicators to determine course teaching loads
- Analyze - performance data to determine replacement of underperforming instructors in courses, Faculty needs assessment for courses within each college, and course requirements and teaching history to determine faculty course material needs
- Discuss availability and teaching preferences with faculty to determine the best placement and utilization of their skills.
PARS SVSP INC. DBA PARS ASSETS
AP/AR Specialist – Accountant
05.2011 - 03.2013
Job overview
- Maintain, enter and balance accounts receivable deposits and follow up on late or overdue accounts
- Provide detailed analysis of billing entries to tenants when needed
- Post rents, utilities and miscellaneous expenses to customer ledgers in Microsoft Dynamics GP
- Print and mail monthly tenant statements and ensure proper billing posted to the customer ledgers prior to mailing
- Post credit card expense entries and perform monthly audits of company credit card reconciliations
- Enter invoices, credit memo’s, refunds, and print checks for accounts payable on weekly basis
- Produce and follow up on check register report after positive pay uploads, and month-end GL account analysis in Microsoft Dynamics GP
- Maintain job cost analysis and excel tracking for contract expenses of tenant and property improvement projects
- Create PO’s and apply invoices and payments to PO’s in Microsoft Dynamics GP vendor ledgers
- Order all office supplies, answer phones, and provide customer service to customers, tenants, and vendors
- Send RFPs, negotiate, and manage projects for property management issues through repair job completion
- Assist in-house counsel, company president, and legal assistant with legal document production.
MCCARTHY & HOLTHUS, LLP
Civil Billing Clerk
09.2009 - 05.2011
Job overview
- Managed over 5,000 civil files throughout the month to prepare them for month end invoicing
- Created and submitted invoices for all billable civil files every month with deadline of 1st through the 10th
- Followed up on submitted invoices that were rejected, denied or had other issues with submission and payment (AR Report)
- Created over 20 history invoices for billing in files using excel and Adobe to help aid in obtaining fee approval and payment
- Updated civil files to reflect current collections, account balances, and errors in billing.
Education
Ashford University OnlineSan Diego, California
Master’s from Business Administration - Finance
Arizona State UniversityTempe, Arizona
Bachelor of Science from Justice Studies
University Overview
Magna Cum Laude
Ashford University Online (Univ. of Arizona)Tucson, AZ
Master from Accountancy
Skills
- Third-Party Contracts
- Revenue Stream Development
- Department Oversight
- Operational Efficiency
- Capital Expenditures Oversight
- Business Leadership
- P&L Administration
- Business Growth Initiatives
- Strategize Business Plans
- Operations Oversight
- Process Development and Streamlining
- Budget Controls
- Strategize Business Plans
- Operations Oversight
- Process Development and Streamlining
- Budget Controls
- Policy Development and Enforcement
- Finance and Accounting Oversight
- Organizational Structuring
- Oversee Administrative Functions
- Manage Operations
Accomplishments
- Collaborated with team of 20 in the development of Education Benefits program, from inception through rapid growth resulting in over $10 million profit.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Vice President of Operations & Corporate Relations
ENVISAGE GLOBAL
06.2021 - Current
Operations Manager
ZOVIO, Zovio Employer Services
12.2017 - 05.2021
Education Partnerships Operations Specialist II
ZOVIO
12.2016 - 12.2017
Education Partnerships Operations Specialist
09.2015 - 12.2016
Sr. Administrative Assistant III
ASHFORD UNIVERSITY
11.2014 - 09.2015
Faculty Scheduler Specialist
03.2013 - 11.2014
AP/AR Specialist – Accountant
PARS SVSP INC. DBA PARS ASSETS
05.2011 - 03.2013
Civil Billing Clerk
MCCARTHY & HOLTHUS, LLP
09.2009 - 05.2011
Ashford University Online
Master’s from Business Administration - Finance
Arizona State University
Bachelor of Science from Justice Studies
Ashford University Online (Univ. of Arizona)
Master from Accountancy
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