Amanda Hernandez
Orange Park,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Patient Access Service
Northwell Health
12.2020 - 01.2023
- Guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions
- Collected and validated patient demographics and insurance information into a computer database to establish patient medical records
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Followed document protocols to safeguard the confidentiality of patient records.
Credit Manager
Ovation Credit Services Inc.
11.2019 - 12.2020
- Worked with customers to answer questions, resolve disputes, and research discrepancies.
- Speaking with customers via inbound/outbound calls and emails who have negative items on their credit reports.
- identifying and resolving client credit questions and concerns in a professional, friendly, and timely manner through Ovation systems and processes
- Selling customers on Ovation's products and services to repair their credit thoroughly explaining details.
- Made recommendations about extending lines of credit.
- Performed monthly credit report reviews with customer
Mortgage Customer Service Representative
Ditech Financial LLC
11.2017 - 06.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed data entry tasks with accuracy and efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
InComm
05.2016 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Answered customer questions about basic banking services, such as transfers, account balance, interest rates and fees
- Initiated virtual bank accounts for customers
Education
High School Diploma -
Englewood High School
Jacksonville, FL06.2008
Skills
- Bilingual - English, Spanish
- Team Leadership
- Active listening
- Electronic Health Records Systems
- Payment Processing
- Problem-Solving Skills
Timeline
Patient Access Service
Northwell Health
12.2020 - 01.2023
Credit Manager
Ovation Credit Services Inc.
11.2019 - 12.2020
Mortgage Customer Service Representative
Ditech Financial LLC
11.2017 - 06.2018
Customer Service Representative
InComm
05.2016 - 11.2016
High School Diploma -
Englewood High School