Amanda Hymel
Rosenberg,TX
Summary
Diligent and professional individual with over 15 years of experience and proven knowledge of back office operations, customer service, operating policies and procedures, as well as a strong background in legal services and case management. Recognized for effective court operations management, ensuring regulatory compliance, and fostering team collaboration for optimal results. Adept at handling complex administrative tasks, maintaining accurate records, and adapting to changing needs to support judicial processes. Equipped with reliable and focused approach, possesses necessary skills to make a significant impact in court services. Goal is to leverage expertise and experience to successfully fill the role as Court Coordinator in the 268th Associate Court.
Overview
14
14
years of professional experience
Work History
268th Deputy District Court Clerk
Fort Bend County District Clerk's Office
10.2023 - Current
- Examines legal documents submitted to courts for adherence to laws and court procedures.
- Maintains court dockets and updated disposition of cases after court hearings and trials.
- Reduces clerical errors by implementing quality control measures when handling sensitive information.
- Improves workflow efficiency through regular review and updating of internal policies related to court clerk duties.
- Coordinates courtroom proceedings and enforced adherence to proper procedures.
- Maintaines and updated electronic databases to accurately and securely store court documents.
- Manages confidential information securely, upholding the integrity of the court system.
- Drafts professional court correspondence to facilitate legal proceedings.
- Provides assistance to attorneys and court personnel in courtroom
- Responds to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Enhances communication between legal professionals by promptly distributing correspondence and case updates.
- Maintains organized filing systems for easy retrieval of case files and supporting documentation.
- Assists judges in streamlining court proceedings through diligent research and preparation of case materials.
- Supports courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Promotes transparency within the judicial system by accurately entering case details into electronic databases.
- Increases court efficiency by processing legal documents and maintaining accurate case records.
- Stays up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Assists newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Responds to requests for information from public, other municipalities or state and federal legislative offices.
Retail Operations Head
XGEAR101.COM
11.2018 - 10.2023
- Reviews inventory and sales records to prepare reports for management and budget departments
- Examines merchandise to ensure that it is correctly displayed and that it functions as advertised
- Enforces safety, health and security rules
- Estimates consumer demand and determines types and amounts of goods to be sold
- Inventories stock and reorders when inventory drops to specified level
- Maintains office inventory by assisting with supply orders
- Establishes professional and collaborative working relationships with company associates and external parties
Customer Service Manager
XGEAR101.COM
08.2018 - 10.2023
- Allocates resources, optimizing operational performance and improving productivity
- Interacts with customers to quickly handle escalated queries and complaints
- Follows up with customers to drive satisfaction and gain service feedback
- Contributes customer service information and recommendations, driving strategic plans and reviews
- Determines customer service requirements by benchmarking best practices and analyzing information and applications
- Works cross-functionally with sales staff to rectify customer service issues or address specific requests
- Maintains customer satisfaction by gathering actionable insights and offering solutions
Account Manager
POWER FINANCE D/B/A PERSONAL CREDIT CORPORATION
08.2010 - 07.2018
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Analyzed client feedback and implemented policy changes to increase overall satisfaction
- Served as primary point of contact for facilitating operational and administrative inquiries
- Prepared purchase requisitions and requests for payment, informing managers of resources required
- Established professional and collaborative working relationships with company associates and external parties
Education
Associate in Arts (A.A.) - Interior Architecture and Design
HOUSTON COMMUNITY COLLEGE
HOUSTON, TX12.2011
Skills
- Financial reporting software
- Information security
- MAC Operating System
- Windows Operating System
- Microsoft Office
- Customer Service
- Payroll Software
- Retail Software
- Court procedures
- Document preparation
- Office management
- Docket management
- File and Court Case management
- Case file preparation
- Legal Terminology Knowledge
- Schedule management
- Criminal law Knowledge
- Proficient in Odyssey, Tiberon, and E File
- Records management
- Creative problem solving
Timeline
268th Deputy District Court Clerk
Fort Bend County District Clerk's Office
10.2023 - Current
Retail Operations Head
XGEAR101.COM
11.2018 - 10.2023
Customer Service Manager
XGEAR101.COM
08.2018 - 10.2023
Account Manager
POWER FINANCE D/B/A PERSONAL CREDIT CORPORATION
08.2010 - 07.2018
Associate in Arts (A.A.) - Interior Architecture and Design
HOUSTON COMMUNITY COLLEGE
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