Amanda J Barta
Rosenberg,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Manager/Customer Service Agent
The Kimball Group Insurance
Sugar Land, Texas
12.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Contacted customers to return routine and general calls promptly.
Manager/Account Receivables/Inventory Manager
R&D Propeller Service
Pearland, Texas
06.2006 - 12.2015
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Assistant Manager/Vice President
Coastal Rubber Co
Houston, Texas
06.2004 - 06.2006
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Handled administrative systems to assist senior leadership and over [Number] staff members.
- Allocated work assignments and tasks to comprehensively manage administrative projects.
Manager/Manager/Customer Service Representative
Falcon Insurance Agency
Humble, Texas
06.2000 - 06.2004
- Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Receivables Specialist/Paybles/Account Receivables Specialist/Paybles/Payroll Specialist
Lane Aviation Inc.
Rosenberg, Texas
03.1986 - 03.2000
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Completed bi-weekly payroll for company employees.
Bank Teller
Republic Bank
Houston, Texas
06.1983 - 06.1986
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
No Degree - Basic
Blinn Jr College
BrenhamHigh School Diploma -
Trafton Academey
Houston TX05.1978
Skills
- Upselling Products and Services
- Seating Arrangements
- Responding to Difficult Customers
- Customs and Immigration
- Customer Data Confidentiality
- Selling Skills
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Account Management
Accomplishments
Was named Woman of the Year with Texas Agricultural Aviation Association.
Certification
I am a P&C licensed insured agent
Timeline
Manager/Customer Service Agent
The Kimball Group Insurance
12.2015 - Current
Manager/Account Receivables/Inventory Manager
R&D Propeller Service
06.2006 - 12.2015
Assistant Manager/Vice President
Coastal Rubber Co
06.2004 - 06.2006
Manager/Manager/Customer Service Representative
Falcon Insurance Agency
06.2000 - 06.2004
Account Receivables Specialist/Paybles/Account Receivables Specialist/Paybles/Payroll Specialist
Lane Aviation Inc.
03.1986 - 03.2000
Bank Teller
Republic Bank
06.1983 - 06.1986
No Degree - Basic
Blinn Jr College
High School Diploma -
Trafton Academey
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