AMANDA J. FELICIANO
Cypress,TX
Summary
As an experienced and driven professional, I am dedicated to contributing to a company's success through strong leadership, disciplined training, and supportive teamwork. I excel in fast-paced, dynamic settings and manage substantial workloads with efficiency. Committed to strategic planning, problem-solving, and team collaboration drives tangible results. With a history of surpassing objectives and a focus on meticulous detail, I consistently deliver superior customer service.
Overview
39
39
years of professional experience
Work History
Secretary to Director of Operations
Cypress Fairbanks Independent School District
08.2006 - 12.2024
- Job duties at the Operations Department include, but are not limited to, general office skills such as answering multiple phone lines, typing reports, translating, filing, and scheduling meetings.
- Prepare mass communications, both traditional and electronic
- Develop and maintain simple databases
- My duties also included collecting/submitting, and tracking all the department's FMLA (Family Medical Leave Act) paperwork.
- Work closely with the Assistant Superintendent of School Services, Director of Operations, Supervisors and Area Managers, and Bookkeeping Department to maintain and monitor accurate Budget Expense records.
- Provide administrative assistance to the Assistant Superintendent and Assistant Director of Human Resources without their secretaries,
- Work closely with the payroll Department to ensure that all employee work, sick, personal, and vacation hours are accurate.
- Communicate with the insurance Department to ensure that injury reports are accurate and submitted promptly to the worker's compensation Liaison at the CFISD Insurance Department.
- Arrange new hires to assist mandatory asbestos training classes and ensure that all employees receive the training required by law.
- Perform all and any required tasks as assigned accurately and timely.
- Maintain confidentiality
- Work with frequent interruptions, maintain emotional control under stress
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Performed research to collect and record industry data.
Administrative Assistantat
Northwest Forest Conference Center
10.2005 - 08.2006
- Responsible for collecting all necessary documentation for each event and working hand in hand with the Director of Sales and all Sales Representatives to execute invoices promptly and accurately
- Successfully assisting in the development, planning, and implementation of organizational objectives.
- Other duties include but are not limited to receptionist/welcome center representative duties, including greeting office visitors and directing them to appropriate services or subject matter experts, answering all inquiries, and providing general information.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Real Estate Agent
Century 21 A&M Realty
01.2003 - 12.2005
- Licensed Real Estate professional specializing in residential resale and new home sales
- Worked in real estate while still working for Soil Tech Distributors
- Worked hand in hand with both buyers and sellers, examining and evaluating prospective commercial and residential properties
- Represented customers when making offers, closing deals, and initiating resale activity
- Liaison between buyers, sellers, title companies, and real estate brokers
- Earned agent of the month recognition 6 times in two years.
- Trained and motivated new real estate agents
- Maintained connections with clients to encourage repeat business and referrals.
Human Resource/Office Manager
Soil Tech Distributors
01.2001 - 12.2004
- Experience includes but is not limited to recruiting, staffing, managing, developing and training, discipline, records management, travel arrangements, safety meetings, pre-employment and random drug testing, and reporting/tracking accident reports.
- Maintained 100% compliance with the Department of Transportation and the Insurance Companies and kept drivers well informed through quarterly safety meetings.
- Implemented corrective measures that transformed a mediocre office operation into a well-organized and user-friendly system
- Insurance Company and Department of Transportation recognition for record keeping of D.O.T files
- Reduced the number of accidents by75% by educating and awarding truck drivers on safety issues by conducting monthly meetings and workshops
- Improved workplace culture through the development of diversity and inclusion initiatives, fostering a positive work environment for all employees.
General Manager
Applebee’s Grill and Bar (RCI)
01.1997 - 12.2001
- Senior Manager with full responsibility for restaurant operations, including recruiting, screening, hiring, and training of management and crew member staff
- Developed and implemented strategies to increase sales and profits
- Identified high-cost areas on P&L and targeted areas of opportunity daily
- Experienced in team building, team leadership, communication, and interpersonal relations skills
- Outstanding problem-solving and negotiating skills
- Received Gold Apple Award from CEO for Mentoring & Tactical Coaching
- Recognized and awarded for the highest increase in sales in the District
- Took Bartenders to win District and received 3rd place in Nationals
- Had companies top scores for semi-annual and annual Restaurant Operation Reports (ROR’s) from Applebee’s International.
General Manager/1st Assistant Manager/Assistant Manager
Burger King Restaurants
01.1986 - 12.1997
- Directed the efforts of more than 65 employees in a retail operation with over $2.5 million in annual gross sales
- I sometimes worked in five different outlets, training employees and other managers.
- Responsibilities included screening, hiring, training, evaluating, and dismissing employees when required.
- Experienced in Risk Management
- Managed highly cost consumable inventories
- Responsible for cash balancing and making daily deposits
- Negotiated with vendors and authorized corporate expenditures for the purchase of products or services
- Working with media representatives, devise and execute advertising plans and promotional campaigns
Education
Business Management -
Texas State Technical College
Harlingen, TX01.1984
Real Estate
Bob Hogue School of Real Estate
Tampa, FL01.2003
Skills
- Superb Customer service
- Verbal and written communication
- Complex Problem-solving
- Multi-line phone systems
- Spreadsheet management
- HIPAA guideline compliance
- Payment posting
- Inventory purchasing
- Documentation and recordkeeping
- Scheduling and calendar management
- Bilingual/Spanish
References
Available upon request.
Bilingual
Spanish
Timeline
Secretary to Director of Operations
Cypress Fairbanks Independent School District
08.2006 - 12.2024
Administrative Assistantat
Northwest Forest Conference Center
10.2005 - 08.2006
Real Estate Agent
Century 21 A&M Realty
01.2003 - 12.2005
Human Resource/Office Manager
Soil Tech Distributors
01.2001 - 12.2004
General Manager
Applebee’s Grill and Bar (RCI)
01.1997 - 12.2001
General Manager/1st Assistant Manager/Assistant Manager
Burger King Restaurants
01.1986 - 12.1997
Business Management -
Texas State Technical College
Real Estate
Bob Hogue School of Real Estate
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