Ayisha Mitchell
Finance
Pleasant Grove,UT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure management-level as assistant manager position. Ready to help team achieve company goals.
Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Internal Sales Representative
H&E Equipment Services Inc.
Salt Lake City, UT
07.2022 - Current
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Identified consumer interests and key market identifies for new accounts.
- Researched and identified possible new accounts for sales development.
- Teamed with partners to close deals for sales development.
- Built and maintained positive relationships with diverse stakeholders.
- Contributed to event marketing, sales and brand promotion for H & E.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed and implemented strategic account plans to generate new, advantageous customers.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
Lead Member Relationship Officer
Security Service Federal Credit Union
South Jordan, UT
07.2017 - Current
- Listen and assess member needs and provide solutions.
- Establish great relationships to create lifelong membership.
- Help on call center in efficient manner to decrease wait times.
- Process routine audits to ensure branch compliance. Mentor coworkers/employees for their progression and branch success.
- Oversee branch goals and make weekly plans to meet them.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Star Performer 2019
- Star Performer 2020
- Star Performer 2021
- Insurance Licensed as (Property & Casualty Agent)
Senior Lead Teller
Wells Fargo Bank, N.A.
SLC, UT
07.2015 - 07.2018
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Received car loan, home loan and other payments and posted to accounts.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
Administrative Assistant
Mercer Valve
Vernal, UT
07.2014 - 07.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Member Service Representative
Bank Of The West
Evanston, WY
11.2011 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Education
High School Diploma -
Evanston High School
Evanston, WY05.2007
Skills
- Leadership
- Adaptation
- Organization
- Procedural knowledge
- Detail oriented
- Effective Customer Communication
- Conflict Resolution Techniques
- Process Monitoring
Accomplishments
- Supervised team of 4 staff members.
- Achieved 100% branch operations through effectively helping with audits
- Achieved 100% loan percentage rate by introducing new sales process for the branch which resulted in higher quarterly branch goals for 2019,2020&2021
- 3 Times Top performer
Certification
- Licensed Notary Public
- Licensed Insurance Agent ( Property & Casualty)
Timeline
Internal Sales Representative
H&E Equipment Services Inc.
07.2022 - Current
Lead Member Relationship Officer
Security Service Federal Credit Union
07.2017 - Current
Senior Lead Teller
Wells Fargo Bank, N.A.
07.2015 - 07.2018
Administrative Assistant
Mercer Valve
07.2014 - 07.2015
Member Service Representative
Bank Of The West
11.2011 - 07.2014
High School Diploma -
Evanston High School
- Licensed Notary Public
- Licensed Insurance Agent ( Property & Casualty)
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