Amanda Jo Bartkiewicz
Germantown,WI
Summary
Highly skilled and dedicated IT Customer Support Specialist with multi-years of experience providing exceptional technical assistance to end-users. Demonstrated expertise in troubleshooting network connectivity problems, configuring software applications, and maintaining accurate documentation. Proven track record of delivering prompt and effective resolutions to diverse IT challenges in a fast-paced environment. Strong interpersonal and communication skills, with a customer-centric approach to problem-solving. Adept at training users on new technologies and systems, enhancing their productivity, and minimizing support requests. Continuously staying updated with the latest industry trends and best practices to provide cutting-edge support solutions. Committed to delivering top-tier service, contributing to a seamless IT experience for organizations.
Overview
8
8
years of professional experience
Work History
Turbotax Product Expert
Working Solutions/Turbotax
01.2024 - 04.2024
- Provided product expertise and technical support to customers via telephone, email, chat, and in-person.
- Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
- Maintained updated knowledge of industry developments and competitive products and services offerings.
- Monitored online forums for customer comments about products or services offered by the company.
Customer Service Representative
Working Solutions/Benefeds
10.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
End User Support Specialist
Brookdale Senior Living
06.2021 - 06.2023
- Provide exceptional service to residents and staff by effectively troubleshooting technical concerns and resolving them promptly
- Utilize Artiva, Sales Management Systems, and Resident Information Systems proficiently to efficiently move residents' information and ensure accurate data management
- Respond to user inquiries and provide guidance on technology-related issues, offering clear and concise instructions to help users navigate systems and resolve problems
- Utilize Tableau to analyze and compare sales metrics, providing valuable insights to drive decision-making and improve overall performance
- Assist customers with healthcare and maintenance orders efficiently and effectively through the Coupa platform, ensuring a seamless and satisfactory experience.
End User Support Specialist
TEK-Systems/Brookdale Senior Living
11.2020 - 05.2021
- Provided end-user support and troubleshooting for a wide range of technical issues, including hardware, software, and network problems
- Assisted employees in resolving computer and software-related problems, offering guidance and step-by-step instructions
- Collaborated with cross-functional teams to implement system upgrades, software installations, and hardware configurations, ensuring minimal disruption to daily operations.
Production Planning Assistant
Midwest Engineered Systems
Waukesha, WI
05.2016 - 02.2019
- Orchestrated the delivery, assembly, and distribution of supplies or parts, ensuring the smooth and timely flow of materials to meet production schedules
- Inspected documents, materials, and products to ensure they met standards and specifications
- Managed files, including maintenance records, bills of lading, and cost reports
- Assisted in the development and implementation of production planning strategies and policies to optimize resource utilization and meet production targets.
Automation Technician
Midwest Engineered Systems
Waukesha, WI
03.2017 - 12.2018
- Developed robotic path motions to maximize efficiency, safety, and quality
- Installed, programmed, and repaired programmable controllers, robot controllers, end-of-arm tools, and conveyors
- Conducted troubleshooting and maintenance activities on automated systems
- Collaborated with cross-functional teams to optimize automation processes and workflows
- Tested and validated automated systems to ensure proper functionality
- Analyzed data and conducted root cause analysis to identify and resolve automation issues
- Programmed complex robotic systems, including vision systems, to optimize performance and accuracy.
Education
Associate of Science - Network And System Administration
Moraine Park Technical College
04-2022
Associate of Applied Science Degree, Automation Systems Technology -
Waukesha County Technical College
05.2017
Skills
- Problem-Solving
- Team Collaboration
- Time Management
- Mentorship and Training
- Customer Service
- Network Fundamentals
- Communication
- Security Awareness
- Initiative
- Attention to Detail
- ERP (Enterprise Resource Planning) System
- Continuous Learning
Timeline
Turbotax Product Expert
Working Solutions/Turbotax
01.2024 - 04.2024
Customer Service Representative
Working Solutions/Benefeds
10.2023 - 12.2023
End User Support Specialist
Brookdale Senior Living
06.2021 - 06.2023
End User Support Specialist
TEK-Systems/Brookdale Senior Living
11.2020 - 05.2021
Automation Technician
Midwest Engineered Systems
03.2017 - 12.2018
Production Planning Assistant
Midwest Engineered Systems
05.2016 - 02.2019
Associate of Science - Network And System Administration
Moraine Park Technical College
Associate of Applied Science Degree, Automation Systems Technology -
Waukesha County Technical College
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