Amanda Jo Burgess
Elkview,WV
Summary
OBJECTION Seeking a career position utilizing my education and experience.
Overview
21
21
years of professional experience
Work History
Trainer and NexGen/Support
West Virginia Supreme Court of Appeals
12.2010 - Current
- I.T
- And Application Services:
- Training users and support staff on the Unified Judicial Application (UJA) in order to maximize productivity and minimize errors
- Perform data audits and data clean up when needed in order to have more accurate records
- Analyze user feedback for course improvement and application development
- Provides support for all courts and support staff via phone, email, instant messenger, and direct contact
- Complete lifecycle management of requests or issues
- May include, but not limited to, installing and configuring software and applications, perform troubleshooting and research to diagnose and resolve issues, escalating unresolved issues to next level, walk users through procedures, and follow up with users through resolution
- Provide detailed documentation of all issues
- Developed course curriculum on NexGen
- Planned, organized, and delivered instructions for choosing NexGen
- Trained users and support staff on NexGen in order to maximize productivity and minimize errors
- Analyzed user feedback for course improvement and application development
- Remotely supporting users on UJA Case Management, LEO Inquiry, Warrant Registry, Public Inquiry, Legacy, CourtPlus, E-file, Vault, DV Registry, Intranet, Mental Hygiene, and NexGen(Jurysystems), all while keeping up with the demands of the applications and its surrounding components.
UJA Training Coordinator
- Facilitate training classes and meetings which includes, but not limited to meeting room and food requirements, parking arrangements, site visits, and travel arrangements
- On site during events to deal with unexpected problems calmly and efficiently
- Preparation of financial and audit reporting.
Lead
UJA Go
- Trains users and support staff while ensuring that the proper steps and procedures are executed within the UJA and in accordance to the law
- Manage up to five employees
- Identifies functional workarounds and solutions to open issues and problems that are being researched by the development team or pending resolution
- Evaluate and prioritize any issues quickly as they present themselves
- Document and track issues in full detail, workarounds used, and actionable steps taken
- Prepare for daily meetings and provide team an overview of all issues and concerns from my site location.
Application Support Specialist/Document Specialist
- Tests, breaks, and evaluates software applications and systems used in the UJA to ensure quality and functionality of the application
- Provide detailed documentation of all issues requiring developer level resolution, including complete recreation steps (accompanied by the recreated data scenario in a testing environment for developers use) as well as notation of the level of urgency and the attempted avenues for front-end solution.
Legal Support Specialist
Policy Studies Inc
11.2006 - 12.2010
- Entry/training level professional accounting/auditing work in one or more of the following areas: general accounting, internal auditing, external auditing, budgeting/administration, financial analysis, and statutory accounting
- Knowledge of laws and regulations governing accounting/auditing and the ability to post accounting data to the general ledger, ability to prepare audit work papers, ability to balance and reconcile accounting records, and the ability to prepare and analyze financial records for completeness and accuracy
- Keeps records of financial transactions for establishment, using calculator and computer: Verifies, allocates, and posts details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales slips, invoices, receipts, check stubs, and computer printouts
- Summarizes details in separate ledgers or computer files and transfers data to general ledger, using calculator or computer
- Calculates employee wages and prepares documents used in court to set child support amount.
Child Support Specialist
- Works with customers to access child support programs and receive program services
- Responsibilities include: Managing child support cases and applying knowledge of policies, procedures, and state and federal regulations to progress cases through the administrative and legal system; Establishing paternity; Establishing and enforcing child support orders; Locating non-custodial parents; Researching and reviewing records to gather information vital to cases; Educating customers on the process and their options, and responding to customer inquiries; Verifying existing data on an automated child support system
- Reviews accounts for completeness, accuracy and compliance with laws and regulations
- Examines records to assure adherence to accounting laws and regulations; verifies data and calculations and ensures accuracy and validity of information
- Prepares reports which require research and analysis
- Maintains records, gathers data and prepares reports from records maintained.
Ticket, Ramp Agent
Us Airways
05.2005 - 07.2008
- Baggage, Gate, and, This position loads and unloads baggage and cargo, marshal’s aircraft to and from gates, and services aircraft
- Provides passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Move baggage and cargo of various weights to and from aircraft
- Drive and operate belt loaders
- Service aircraft at gates with ground power and air conditioning
- Tow and pushback aircraft from gates
- Service aircraft lavatories and water ports
- Clean interior of aircraft when needed
- Position beverage and luggage carts around the ramp area, assists passengers with check-in procedures, including tagging baggage and issuing boarding passes
- Sells tickets, processes ticket changes, creates and books reservations
- Ensures FAA, US Airways and airport regulations are followed
- Enforces safety/security measures and protects sensitive zones
- Facilitates the passenger boarding process as directed
- Implements standard procedures during overbooked, irregular flights and denied boarding situations
- Solicits volunteers to free up seats, re-accommodates passengers by booking alternative flights and provides travel vouchers
- Logs in tickets and completes sales reports
- Performs other related duties as required.
Cashier
Rite Aid
03.2004 - 05.2005
- Answer customers' questions, and provide information on procedures or policies
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas
- Monitor checkout stations to ensure that they have adequate cash available
- Offer customers carry-out service at the completion of transactions
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Request information or assistance using paging systems
- Resolve customer complaints
- Sort, count, and wrap currency and coins
- Stock shelves, and mark prices on shelves and items.
Office Assistant
WV, DOT Auditing Division
06.2003 - 09.2003
- Full performance clerical support job that requires typing
- Multiple-step clerical tasks calling for interpretation and application of office procedures, rules and regulations
- Tasks include posting information to logs or ledgers, and checking for completeness, and calculating benefits
- Sort and distribute mail
- Types a variety of documents from verbal instruction, written or voice recorded dictation
- Operates office equipment
- Enter (type) data using a computer database and make system inquiries; maintain numerical records; Answer telephone and transfer calls or take messages.
Front Desk Clerk
Holiday Inn Express
06.2002 - 09.2002
- Greets and welcome guests
- Operate cash drawer, handles cash, checks and credit card payments
- Balance guest accounts
- Maintain room availability
- Make and confirm reservations via telephone and in person
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities
- Arrange transportation
- Collect and distribute messages for guests
- Balance revenue at the end of shift
- Secure patron’s valuables in safe
- All other duties as assigned.
Office Assistant, Vice President
Glenville State College
05.2002 - 09.2002
- Business& Finance /Office Worker for House Director:
- Positions require typing and performing routine clerical tasks
- Proofs, checks, sorts, codes, and files documents, type routine documents, correspondence, forms, labels; may sort and distribute mail
- Operates office equipment
- Entering data using a computer database and make system inquiries; maintain routine numerical records; Answer telephone and transfer calls or take messages.
Education
BSBA - Management
West Virginia State College
BSBA Management -
Glenville State College
BSBA - Management
Simpson College
BSBA - Management
West Virginia University
Morgantown, WVHigh School Diploma -
Roane County High School
Spencer, WVSkills
- COMPUTER SKILLS
- Operating Systems:
- Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP
- Applications:
- Sabre, Shares, Freight, Decs, Rapids, DMV, Ipact, BEP, Person Look up, Solarwinds, Snag‐it 10, Tortoise Subversion (SVN), Dameware, ScreenConnect, Cisco Any-Connect (VPN), Remote Desktop, ScanSnap, Camtasia, Adobe Acrobat Standard, Adobe Reader, Microsoft Office (2016, 2010, 2007,2003, 2000, and 1997), Word, Access, Excel, Visio, Outlook, PowerPoint, One Note, Active Directory,WinZip 15, Tiny Term, Putty, Windows Media Player, WebEx, Microsoft Communicator, Skype for Business, Administrative Tools, Track-It Client, CCleaner, Malwarebytes, Super Anti-Spyware, Symantec Endpoint Protection, Norton Anti-virus, and Track-It Web Technician, Footprints, Tram Foundation Server(TFS) Court Specific – UJA (Unified Judicial Application), Domestic Violence Registry, Magistrate Court LEO Inquiry, UJA Public Access, Warrant Registry, Magistrate Court Legacy, OSCAR, NexGen(Jurysystems), Webmail, and Intranet, E-file, Vault, Mental Hygiene Registry, CourtPlus
- EQUIPMENT
- Belt Loader, Tug, Push back, Forklift, Deicing
Timeline
Trainer and NexGen/Support
West Virginia Supreme Court of Appeals
12.2010 - Current
Legal Support Specialist
Policy Studies Inc
11.2006 - 12.2010
Ticket, Ramp Agent
Us Airways
05.2005 - 07.2008
Cashier
Rite Aid
03.2004 - 05.2005
Office Assistant
WV, DOT Auditing Division
06.2003 - 09.2003
Front Desk Clerk
Holiday Inn Express
06.2002 - 09.2002
Office Assistant, Vice President
Glenville State College
05.2002 - 09.2002
UJA Training Coordinator
Lead
UJA Go
Application Support Specialist/Document Specialist
Child Support Specialist
BSBA - Management
West Virginia State College
BSBA Management -
Glenville State College
BSBA - Management
Simpson College
BSBA - Management
West Virginia University
High School Diploma -
Roane County High School
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