Amanda Jo Gillam
Rosebud,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Approached each day and unique challenges with enthusiasm, patience and humor. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.
Overview
6
6
years of professional experience
Work History
Driver
America's Auto Auction
03.2024 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Drove during Auto Auction, ensuring the vehicle arrived on the showroom floor when expected to be sold successfully
- Work with others to keep the vehicles in order and the auction running smoothly
- Assisted in Post sale inventory
Manager
HBL Gaming
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw recruitment efforts for seasonal staff positions, selecting candidates who demonstrated strong interpersonal skills and enthusiasm for providing exceptional guest experiences.
Temp Worker
Shiftsmart
06.2021 - Current
- Enhanced productivity by efficiently managing multiple tasks and responsibilities across various temporary assignments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
- Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.
- Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
Housekeeping Supervisor
LaQuinta Inn & Suites
01.2018 - 12.2020
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Education
Bachelor Of Applied Arts And Science - Community Communication Program Management
University of Phoenix Online
Arizona Skills
- Equipment Operation
- Revenue Generation
- Appointment Scheduling
- Schedule Management
- Punctual and Reliable
- Safety Protocols
- Confidentiality understanding
- Effective Leadership
- Brand Promotion
- Employee Training
- Guest satisfaction
- Staff Scheduling
- Time Management
- Reliability
- Active Listening
- Multitasking Abilities
- Adaptability
- Coaching and Mentoring
- Decision-Making
- Interpersonal Communication
- Professional Demeanor
- Multitasking
- Relationship Building
- Team building
- Self Motivation
Timeline
Driver
America's Auto Auction
03.2024 - Current
Manager
HBL Gaming
03.2023 - Current
Temp Worker
Shiftsmart
06.2021 - Current
Housekeeping Supervisor
LaQuinta Inn & Suites
01.2018 - 12.2020
Bachelor Of Applied Arts And Science - Community Communication Program Management
University of Phoenix Online