Amanda Jo Goins, ARM
Area Manager
TX
Summary
Dedicated, proactive and meticulous with over 17 years of experience in Business Management. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Proficiencies in sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels. Demonstrated experience managing company assets and developing people for future growth. Competent in leading and mentoring team members.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Area Manager
Pedcor Management Corporation
Austin, TX
12.2017 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Currently supervise five Apartment Managers and manage 1,082 apartment units, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Write monthly and quarterly production reports to help senior leadership make accurate operational plans and decisions.
- Transformed underperforming teams into productive, profitable team players.
Property Manager
Pedcor Management Corporation
Austin, TX
07.2017 - 12.2017
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Kept meticulous records of all correspondence between management and tenants.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Established strong, professional relationships with Maintenance and Leasing Teams and residents by promoting team collaboration and delivering exemplary service.
- Assessed property every quarter, compiled information and wrote reports regarding findings for submission to Area Manager.
Property Manager
Pedcor Management Corporation
Henderson, Kentucky
05.2011 - 07.2017
Assistant Property Manager
Pedcor Management Corporation
Evansville, Indiana
09.2011 - 05.2012
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Escalated any major issues to property manager for immediate remediation.
- Kept accurate records of all resident and tenant correspondence.
Leasing Representative
Pedcor Management Corporation
Evansville, IN
12.2010 - 09.2011
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
- Verified tenant incomes and other information before accepting lease applications, working closely with Property Manager to maintain accuracy.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Invited prospects to fill out application upon completion of property tour.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Distributed and followed up on tenant renewal notices.
Skills
Business development and planning
Employee Training
Budgeting
Goals And Performance
Scheduling
Sales
Relationship building and management
Accomplishments
- Trained and promoted eight team members to higher positions.
- Groomed a Property Manger for promotion to Area Manager.
- Documented and resolved Fair Housing and Unemployment Claims which led to five cases awarded in our favor.
- Assigned to three properties with below 80% occupancy and increased occupancy average 15% in less than six months, to meet required company guidelines.
Certification
Accredited Residential Manager
Timeline
Area Manager - Pedcor Management Corporation
12.2017 - Current
Property Manager - Pedcor Management Corporation
07.2017 - 12.2017
Accredited Residential Manager
05-2013
Assistant Property Manager - Pedcor Management Corporation
09.2011 - 05.2012
Property Manager - Pedcor Management Corporation
05.2011 - 07.2017
Leasing Representative - Pedcor Management Corporation
12.2010 - 09.2011