Amanda Spence
Mount Cory,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrator Assistant position.
Coordinated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Very dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Associate, Cashier
Kibbee's Craft Beer, Wine And Deli
08.2023 - Current
- Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Develop new client relationships by actively engaging with potential customers and highlighting benefits of our product being offered.
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organize in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provide personalized shopping experiences for repeat customers by remembering their name, their preferences and offering tailored recommendations.
- Streamline processes within store's operations by organizing merchandise layouts for easy access.
- Minimize wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Help customers locate products within the store.
- Rotate stock and restock shelves to maintain product availability and store appearance.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Engage with customers to effectively build rapport and lasting relationships.
- Stock merchandise, clearly labeling items, and arranging according to size, color or brand.
- Answer customers questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Listen to customer needs and desires to identify and recommend optimal products.
- Manage efficient cash register operations.
- Create an inviting environment for customers by maintaining store organization and cleanliness.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritize helping customers over completing other routine tasks in store.
- Maintains and balance cash drawer, ensuring accurate accounting at the end of each shift.
Lead Consultant
Scentsy
11.2020 - Current
- Enhance project efficiency by streamlining processes and implementing innovative strategies.
- Optimize team performance through effective communication, training, and leadership techniques.
- Improve client satisfaction by consistently delivering high-quality results within tight deadlines.
- Mentoring future and new sale consultants, improving their skills and knowledge through hands-on coaching, visual presentations and guidance.
- Manage client expectations effectively by providing timely updates on new and current products and addressing concerns promptly.
- Develop schedules and monitor milestones, managing production flow to guide product orders to correct and timely completion.
- Identifies business issues through careful collaboration with corporate.
- Receive customer orders, quote pricing information, perform consultative selling to customers and recommended company products and new products.
- Complete all required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
- Deliverer outstanding service to clients to maintain and extend relationship for future business opportunities.
- Prepare presentations and online visuals to promote new products, enhancements and process improvements of organization's systems and programs.
- Collect, arrange, and input information into sales database system.
- Develop effective improvement plans in alignment with set goals and specifications in mind.
- Increase client satisfaction by implementing tailored solutions for customer's unique business needs and wants.
- Deliver successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Optimized team performance through effective communication, training, and leadership techniques
Special Education Teacher Assistant
Hancock County Educational Service Center
07.2017 - 09.2019
- Enhance student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Improve student behavior and engagement in their classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assist students with physical disabilities, ensuring their safety and comfort during daily activities.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Participated in professional development opportunities, staying current on best practices for special education instruction.
- Monitor student progress and adjust instruction accordingly to maximize academic achievement.
- Contributed to be positive our school environment by building strong relationships with students, parents, colleagues, and administrators.
- Coordinated closely with other educators to provide consistency in instructional approaches across multiple classrooms.
- Assess student abilities through various formative measures leading towards appropriate goal-setting initiatives.
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Provided mobility and personal care support to students with physical limitations.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped classroom teachers achieve instructional objectives.
- Maintained safety and security by overseeing students in recess environments.
- Escorted students to different school locations to provide ongoing assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Provided individualized reading, writing and math instruction to support student development.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
Bus Driver
Riverdale Local Schools
08.2015 - 09.2019
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing parents and staffs concerns promptly.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained Ohio driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Received excellent customer reviews for friendly, punctual transport services.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Inspected bus for any mechanical issues before departure.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Developed and maintained positive relationships with passengers and other drivers.
- Operated large vehicles in difficult urban and rural conditions.
- Updated and maintained accurate trip logs and records.
- Aided passengers with disabilities or special needs.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Diffused potential passenger disputes with fairness and professionalism.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Inventoried bus emergency and first aid supplies and equipment.
Education
Associate Degree - Medical Billing & Coding
Penn Foster
Scottsdale, AZ2024
No Degree - Medical Technology
Millstream Career Center
Findlay, OH2004
High School Diploma -
Carey High School
Carey, OH2004
Skills
- Order Processing
- Sales Development
- Upselling
- Product Sales
- Promotional Support
- Payment Processing
- Inventory Control
- Money Transfer Systems
- Flexible Schedule
- Product Recommendations
- Relationship Building
- Time Management
References
References available upon request.
Timeline
Sales Associate, Cashier
Kibbee's Craft Beer, Wine And Deli
08.2023 - Current
Lead Consultant
Scentsy
11.2020 - Current
Special Education Teacher Assistant
Hancock County Educational Service Center
07.2017 - 09.2019
Bus Driver
Riverdale Local Schools
08.2015 - 09.2019
Associate Degree - Medical Billing & Coding
Penn Foster
No Degree - Medical Technology
Millstream Career Center
High School Diploma -
Carey High School
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