Amanda Jo Wright
Bedford,Indiana
Summary
Customer-focused professional dedicated to enhancing customer retention and satisfaction as a Call Center Agent. Skilled in delivering exceptional customer service, multitasking, conducting research, and utilizing de-escalation techniques. Committed to providing a dynamic and personalized experience for every customer.
Overview
12
12
years of professional experience
Work History
Online Instructor
Al-Qalam Academy
03.2021 - Current
Online ESL Tutor
QKids English
03.2020 - 03.2021
Crew
Arby’s
02.2019 - 12.2019
Security Officer
SecurAmerica
03.2018 - 01.2019
Emergency Communications Specialist
Orlando Police Dept
08.2017 - 01.2018
Attractions Attendant
Universal Studios Orlando
06.2016 - 08.2017
English, LA, and Math Interventionist
MCCSC
04.2015 - 04.2016
Classroom Aide
YMCA Center for Families and Children
04.2014 - 04.2015
Registrar’s Office Assistant
Ivy Tech Community College
01.2013 - 04.2014
Education
Bachelor of Science - Business: Human Resource Management
12.2019
120 Hour TESOL Certification -
02.2020
160 Hour TEFL Certification -
08.2020
Skills
- Expertise in subject matter
- Academic integrity enforcement
- Instructional development
- Grading and evaluation
- Engaging presentation style
- Video recording
- Creative Problem-Solving
- Professionalism
Technology Skills
- Microsoft Office
- Excel
- PowerPoint
- Word
- Zoom
Timeline
Online Instructor - Al-Qalam Academy
03.2021 - Current
Online ESL Tutor - QKids English
03.2020 - 03.2021
Crew - Arby’s
02.2019 - 12.2019
Security Officer - SecurAmerica
03.2018 - 01.2019
Emergency Communications Specialist - Orlando Police Dept
08.2017 - 01.2018
Attractions Attendant - Universal Studios Orlando
06.2016 - 08.2017
English, LA, and Math Interventionist - MCCSC
04.2015 - 04.2016
Classroom Aide - YMCA Center for Families and Children
04.2014 - 04.2015
Registrar’s Office Assistant - Ivy Tech Community College
01.2013 - 04.2014
International Open Academy - 120 Hour TESOL Certification,
TEFL FullCircle - 160 Hour TEFL Certification,
Western Governors University - Bachelor of Science, Business: Human Resource Management
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