Amanda K. Grim

• Streamlined appointment scheduling processes to enhance patient flow and reduce wait times.
• Managed billing and coding procedures, ensuring compliance with healthcare regulations.
• Led staff training programs to enhance operational efficiency and service quality.
• Developed policies and procedures for office operations, fostering a compliant work environment.
• Coordinated communication between healthcare providers and patients, improving satisfaction rates.
• Built and managed processes for tracking and monitoring department performance.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Organized and updated databases, records and other information resources.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
• Maintained high level of patient care by conducting regular audits of medical record accuracy.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Oversaw intake processes, ensuring compliance with regulatory standards and organizational policies.
• Monitored intake metrics to analyze performance trends and drive strategic decision-making.
• Led initiatives to enhance data management systems, improving accuracy and accessibility of client information.
• Conducted regular audits of intake processes, identifying gaps and implementing corrective actions for continuous improvement.
• Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
• Coordinated 15- 20 patient intake processes daily, ensuring accuracy and efficiency in data collection.

• * Provide excellent customer service to internal and external customers
• Through prompt response and courteous communication within 24 hours
• Of the request.
• *Verify all insurance benefits and eligibility as necessary to ensure
• * Assist patients with questions or concerns regarding their authorization,

Followllow up is timely.

• * Obtain authorization on all necessary visits prior to utilization.
• * Ensure all tasking is worked daily and completely to ensure appropriate
• * Interface with staff to ensure all necessary documentation is valid and
• * Respond to and resolve difficult/sensitive inquiries and complaints;
• * Immediately alert scheduling and team regarding any denial of services.
• * Document accurately and timely in the EHR system all authorizations or
• Assist team members as needed.
• * Other duties as assigned.
• * Maintain departmental goals and productivity parameters as set forth by the
• Supervisor

• Determined which party would be liable for payment on medical services by thoroughly reviewing patient insurance coverage.
• Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
• Used HAS and DeVero MR system to input claim, prior authorization and other important medical data into the system.
• Ensured efficacy of treatments through monitoring of treatment regimens.
• Cooperated with other health related agencies and organizations in community activities.
• Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 high acuity patients per shift.
• Organized and coded all documents related to due diligence for acquisitions.
• Contacted insurance companies to obtain the necessary preauthorizations needed for upcoming tests and procedures.
• Evaluated accuracy and compliance of all documentation and reports.
• Ensured HIPAA compliance.
• Jumped in to fill gaps for on call rotation when necessary.
• Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
• Processed monthly reports for department performance.
• Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
• Expertly planned, coordinated, organized and directed all operations of the agency.
• Communicated extensively with patients to provide assistance, support and instructions.
• Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
• Communicated effectively with staff, including members of operations, finance and clinical departments.

• Tracking and Monitoring time sensitive Physicians orders in a timely manor, answering multi-lined phones, scheduling patient care , face to face encounters, data entry, payroll data entry, typing patient plan of care.
• Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Received and screened a high volume of internal and external communications, including email and mail.
• Identified and enforced best practices to ensure operational efficiency and client satisfaction.
• Communicated intake information to the doctor in an organized and concise manner.