Amanda K. Larsen
Program Manager
Louisville,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Surge Staff Team Lead
CDC Foundation,Remote
11.2021 - 07.2022
- Directed and supervised team of 45 public health professionals working with over 35 site leads.
- Fostered strong business relationships with multiple parties including staff, donors, program directors, and executives.
- Minimized resource and time losses by addressing employee or production issue directly and implemented timely solutions.
- Tracked receipts, employee hours, and inventory movements.
- Mentored newly hired employees.
- Participated in cross-functional team-building activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Contact Tracing Supervisor
PCG Working On Behalf Of Ohio Department Of Health
Remote
01.2021 - 10.2021
- Prioritized maximizing call productivity.
- Designed training material for new hires and mentored on internal processesses.
- Assisted with completion of 4500 case calls within two weeks.
- Oversaw 2 large deployments including Cincinnati City and Hamilton County as well as13 counties on weekends.
- Facilitated Covid SOP implementation and conducted training on state system ODRS and OCTS tracing system.
- Recruited, hired, trained, and supervised staff of 60 plus employees.
- Implemented mentoring program that offered positive employee engagement.
Case Investigator/Contact Tracer
PCG, Behalf Of ODH, Remote
12.2020 - 01.2021
- Prioritized patient care processes by initiating emergency contact calls for newly diagnosed cases, ensuring patient confidentiality and comfort.
- Assisted in streamlining call system by improving surge protocol; improved OCTS system’s use by reducing steps from probable case reporting.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Assistant Manager
Rehab, Intermountain Healthcare UVRMC
Provo, UT
10.2012 - 10.2015
- Prioritized people management processes while facilitating site lead with payroll, performance monitoring, training, and reviews of 59 staff members.
- Implemented employee engagement and feedback programs to improve appreciation, recognition, and collaboration.
- Spearheaded CARF survey project and assisted with designing and conducting surveys, developing material, and training unit, resulting in CARF accreditation.
- Strategized marketing plan increasing unit census by 24%; implemented patient interaction protocols for staff resulting in 100% patient satisfaction.
- Improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores by 100% by improving bedside reporting mechanisms, improving staff coordination, conducting communication board audits, training, and implementing conflict resolution strategies.
- Increased sales by 25% by developing new discharge medication program through outpatient pharmacy.
Education
Bachelor of Science - Health Administrative Services
Weber State University
Associates of Fine Arts - undefined
Kent State University
Skills
Technical ToolsMicrosoft Office Suite (Word, Excel, Access, PowerPoint), GSuite, Amazon Workspace, Jabber, Teams Epic, EHR, Kronos, Dayforce, Zoom, ODRS, OCTS
Staff Management
Strategic planning
Scheduling
Documentation and control
Policy and procedure modification
Payroll and budgeting
Workflow planning
MS Office
Active Listening
Flexible and Adaptable
Analytical and Critical Thinking
Dependable and Responsible
Good Telephone Etiquette
Presentation design
Accomplishments
- Supervised team of 45 staff members.
- Facilitated Director in the organization and creation of region of 138 staff and over 100 site leads.
Timeline
Surge Staff Team Lead
CDC Foundation,Remote
11.2021 - 07.2022
Contact Tracing Supervisor
PCG Working On Behalf Of Ohio Department Of Health
01.2021 - 10.2021
Case Investigator/Contact Tracer
PCG, Behalf Of ODH, Remote
12.2020 - 01.2021
Assistant Manager
Rehab, Intermountain Healthcare UVRMC
10.2012 - 10.2015
Bachelor of Science - Health Administrative Services
Weber State University
Associates of Fine Arts - undefined
Kent State University