Amanda K. Larsen
Program Manager
Louisville,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Surge Staff Team Lead
CDC Foundation,Remote
11.2021 - 07.2022
- Directed and supervised team of 45 public health professionals working with over 35 site leads.
- Fostered strong business relationships with multiple parties including staff, donors, program directors, and executives.
- Minimized resource and time losses by addressing employee or production issue directly and implemented timely solutions.
- Tracked receipts, employee hours, and inventory movements.
- Mentored newly hired employees.
- Participated in cross-functional team-building activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Contact Tracing Supervisor
PCG Working On Behalf Of Ohio Department Of Health
Remote
01.2021 - 10.2021
- Prioritized maximizing call productivity.
- Designed training material for new hires and mentored on internal processesses.
- Assisted with completion of 4500 case calls within two weeks.
- Oversaw 2 large deployments including Cincinnati City and Hamilton County as well as13 counties on weekends.
- Facilitated Covid SOP implementation and conducted training on state system ODRS and OCTS tracing system.
- Recruited, hired, trained, and supervised staff of 60 plus employees.
- Implemented mentoring program that offered positive employee engagement.
Case Investigator/Contact Tracer
PCG, Behalf Of ODH, Remote
12.2020 - 01.2021
- Prioritized patient care processes by initiating emergency contact calls for newly diagnosed cases, ensuring patient confidentiality and comfort.
- Assisted in streamlining call system by improving surge protocol; improved OCTS system’s use by reducing steps from probable case reporting.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Assistant Manager
Rehab, Intermountain Healthcare UVRMC
Provo, UT
10.2012 - 10.2015
- Prioritized people management processes while facilitating site lead with payroll, performance monitoring, training, and reviews of 59 staff members.
- Implemented employee engagement and feedback programs to improve appreciation, recognition, and collaboration.
- Spearheaded CARF survey project and assisted with designing and conducting surveys, developing material, and training unit, resulting in CARF accreditation.
- Strategized marketing plan increasing unit census by 24%; implemented patient interaction protocols for staff resulting in 100% patient satisfaction.
- Improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores by 100% by improving bedside reporting mechanisms, improving staff coordination, conducting communication board audits, training, and implementing conflict resolution strategies.
- Increased sales by 25% by developing new discharge medication program through outpatient pharmacy.
Education
Bachelor of Science - Health Administrative Services
Weber State University
Associates of Fine Arts - undefined
Kent State University
Skills
Technical Tools
Accomplishments
- Supervised team of 45 staff members.
- Facilitated Director in the organization and creation of region of 138 staff and over 100 site leads.
Timeline
Surge Staff Team Lead
CDC Foundation,Remote
11.2021 - 07.2022
Contact Tracing Supervisor
PCG Working On Behalf Of Ohio Department Of Health
01.2021 - 10.2021
Case Investigator/Contact Tracer
PCG, Behalf Of ODH, Remote
12.2020 - 01.2021
Assistant Manager
Rehab, Intermountain Healthcare UVRMC
10.2012 - 10.2015
Bachelor of Science - Health Administrative Services
Weber State University
Associates of Fine Arts - undefined
Kent State University