Amanda K. Smith
Business Administration
Texas City,TX
Summary
Dedicated and Versatile administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excellent problem-solver and clear communicator with positive and upbeat personality.
Detail-oriented individual with exceptional communication and project management skills. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
9
9
Certifications
Work History
Medical Office, Assistant Mgmt., Medical Assistant
Health Point/ St.Joseph Hospital
Madisonville, Texas
03.2013 - 01.2020
- Administered medications, injections, vaccinations, allergy injections, state mental exams, wound care, breathing treatments, tests on patients' oxygen saturation, vision, and hearing screenings and other treatments as directed by physicians. Assisted physician with all procedures, maintaining accurate records in electronic health records (EHR)
- • Manager of the clinic laboratory ensuring compliance with all regulatory requirements and standards, the proper training of staff and delegation and supervision of duties.
- • Manager of clinic inventory, medications, and vaccinations. Maintaining compliance with regulatory and State standards. Regular cycle counts to confirm accuracy of inventory records. Tracking production and quality control systems to proactively identify deficiencies. Streamlined medication administration processes for increased efficiency and reduced errors.
- • Accompanied physicians to home visits, nursing home visits and hospital rounds, transcribing patient interactions in real time. All orders are sent, written, or performed. Ensured all patient charts from office visits, averaging 20-30 a day, Nursing home visits and home visits, where meticulously recorded and completed with in 24 hrs.'
- • Phone triage to determine urgency of patient concerns or symptoms, advising patients or medical personnel on medications, treatments, and preventive health measures. Filled patient medications using clinical judgement, completed billing coding, paperwork pertaining to the patients care, ensuring all requirements by insurance, or other company protocols are met. Reviewed
Shift Manger
Corner GameRoom
Friendswood, Texas
01.2007 - 09.2008
- Managed casino floor operations, ensuring high standards of guest care and resolving escalated complaints.
- • Coordinated events and promotions to boost customer experience and drive traffic.
- • Supervised staff, including hiring, training, and scheduling, while overseeing maintenance and repair of gaming equipment
- • Maintained accurate cash flow, processed bank deposits, and reconciled discrepancies.
- • Implemented security measures to safeguard assets and ensure compliance with industry regulations.
- • Managed casino layout design to optimize traffic flow and collaborated with foodservice providers for guest satisfaction.
- • Addressed guest complaints promptly to maintain a positive customer experience.
Administrative Assistant
Uvac & Pneuvac Enviromental Trucking Company
Pasadena, Texas
02.2005 - 01.2007
- Enhanced executive and organization productivity by providing high level administrative and clerical support on routine tasks, special project needs and managing key data for leadership.
- • Acted as the primary point of contact for external vendors and clients, ensuring professional, courteous assistance and clear communication. • Facilitated office communication by routing mail, packages, and messages to the appropriate staff.
- • Maintained accurate inventory of office equipment and supplies, placing orders as needed.
- • Developed and implemented efficient and record-keeping systems for quick data retrieval and compliance with internal standards.
- • Assisted with project management tasks, ensuring consistent meeting of deadlines.
- • Oversaw accounts payable processes, managing bill payments, and maintaining accurate financial records.
- • Managed multiple line internal and external phone calls, taking detailed messages, and directing them as needed.
- • Addressed customer complaints, investigated issues, and implemented corrective actions to resolve problems.
- • Prepared various business documents, spreadsheets, letters, invoices, and contracts, for clients and vendors.
- • Provided clerical support for routine tasks and special project needs to maintain office organization.
Education
Associate of Applied Science - Business Administration And Management
Houston Community College
Houston, TX08-2026
Associate of Applied Science - Paralegal Studies
Lone Star College
Houston Texas05-2024
Skills
Communication skills
Microsoft
Medical Care
Medical and legal research
Expert in ECW
Experience in Westlaw
equipment
Office and Medical
Optimism
Honesty/Integrity
Reliability/Flexibility
Emotional Intelligence
Conflict Resolution
and innovation
Creativity, originality
Critical thinking
Complex problem solving
Strong work ethic
Open-mindedness
Computer skills
Organizational skills
Self-management skills
Learning/adaptability skills
Interpersonal skills
Teamwork skills
Leadership skills
Communication skills
Accomplishments
- Amoung the many achievements while at HealthPoint, Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Renovated and Modeled creating 4 additional exam rooms,2 triage rooms for increased compliance and time efficiency, 1 consultation room, additional nursing station, more efficient laboratory, medication and inventory room, Interview room and staff break room.
- Brought vendors, protocol and trainings on medication and medical supply samples in order to better assist patients in need.
- Created, implemented and Trained staff on several new administration systems and protocols lower patient wait times and decreasing staff work load
- First point of contact for IT issues
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
CPR Certified_American Heart Association
08-2025
Notary of Public-State of Texas
08-2025
Project Management-Via Coursera
08-2025
State hearing and Vision Testing- State of Texas
08-2025
Restaurant Management-Via Coursera
08-2025
Event Planning-Via Coursera
08-2025
Management and Supervision-Via Coursera
08-2025
TABC/Food Handler-State of Texas
07-2024
Medical Office, Assistant Mgmt., Medical Assistant
Health Point/ St.Joseph Hospital
03.2013 - 01.2020
Shift Manger
Corner GameRoom
01.2007 - 09.2008
Administrative Assistant
Uvac & Pneuvac Enviromental Trucking Company
02.2005 - 01.2007
Associate of Applied Science - Business Administration And Management
Houston Community College
Associate of Applied Science - Paralegal Studies
Lone Star College
Similar Profiles
Casey BrennanCasey Brennan
Inpatient Financial Counselor/Cashier at St.Joseph Hospital/ Ensemble Health PartnersInpatient Financial Counselor/Cashier at St.Joseph Hospital/ Ensemble Health Partners
Olivia PariseOlivia Parise
Student Nurse Extern at Mercy Health St.Joseph HospitalStudent Nurse Extern at Mercy Health St.Joseph Hospital
Sean BurrowsSean Burrows
Emergency Room Patient Care Technician at Ssm Health. St.joseph West HospitalEmergency Room Patient Care Technician at Ssm Health. St.joseph West Hospital
Alaysia Murray BordelonAlaysia Murray Bordelon
Park Services Associate at Lagoon Fest TexasPark Services Associate at Lagoon Fest Texas
Donna SalcidoDonna Salcido
Managed Care Quality Coordinator at Coastal Health & WellnessManaged Care Quality Coordinator at Coastal Health & Wellness