Ambitious and driven with over 15 years of hands-on advanced experience in Accounts Receivable. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in developing, implementing and managing accounting operations and procedures for the accounts receivable department. Dedicated to cultivating and maintaining enduring relationships with external customers in order to enhance customer relations.
Overview
17
17
years of professional experience
Work History
Associate Director of Student Accounts
George Fox University
08.2022 - Current
Supervise and coach four full time employees by providing excellent management, training and support to the team, and when required, assumes full responsibility of the department in the absence of the Director of Student Accounts
Work closely with Director in developing, administering, and implementing policies and procedures relating to all aspects of Student Accounts
Complies with federal regulations, particularly related to Title IV funds, VA education benefits and FERPA, and ensures a strong environment of internal controls
Oversee billing operations to ensure timely and accurate billing statements for students
Partner and collaborate regularly with financial aid, registrar, CAP center, housing, student life and other internal departments to ensure student account accuracy and the proper flow of information
Communicate effectively to students, parents, faculty, staff via all communication methods
Financial Aid & Compliance Director
Johnny Matthew's School
11.2020 - 07.2022
Responsible for maintaining Title IV participation Agreement with the U.S Department of Education
Managed full life cycle of assigned audits in alignment with departmental, National Accreditation, State and Federal procedures
Compiling and submitting reporting such as annual audits, Program Review by Department of Ed, Annual Security Report, all IPEDS reportings, HERRF reporting, Annual Higher Education Coordinating Commission renewal/report, Annual NACCAS report and updating school's catalog
Manage the school's participation in the Veteran's educational benefits by ensuring VA requirements are met, Submit catalog and necessary required forms in timely manner, Excellence with school's compliance survey, supplying reports, certifying enrollment and eligibility, and creating strong work relationships with VA personnel
Oversaw receivable and collections operations and improved company-wide risk assessment efforts with student accounts by implementing a process that improved collection receivable drastically
Prepared for trials, conducting legal research and draft pleadings
Handled office scheduling and made notes for deadlines, motions and other important dates in regards to legal matters.
School's Title IV officer, Investigated and acted upon a wide variety of issues including working with legal team on behalf of the school.
Branch Support Specialist
Cascade Shoring, LLC
12.2019 - 11.2020
Upsell product and services to increase company revenue by creating sales quotes and fulfilling sales orders, along with collaborating with customers
Process multiple credit applications and use judgement
Review, maintain, and request certificate of insurance for customers
Collaborated with branches, customers and vendors to provide assistance and resolve issues
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Provide assistance to accounting department by running multiple reports and helping with AR Escalation calls
Review and research open customer orders to sort through contracts to send lien notices
Office Administrator
R & R Tree Service, Inc
11.2014 - 12.2019
Proficient in Microsoft word, excel, outlook, QuickBooks and Google suites
Updated company databases to manage and organize customers employees and equipment records
Supervised administrative staff and assisted in training on administrative procedures, company policies including collections strategies
Reviewed and submitted all employee new hire paperwork
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
Worked with upper management to complete complex projects on tight budgets within specific timelines
Researched accounts and completed due diligence to resolve collection problems
Set up drafts and processed immediate payments after conducting thorough research and analysis of account
Generated and mailed updated statements monthly and processed demand letters.
Regional Office Manager
Asplundh Tree Expert, LLC
06.2017 - 07.2018
Managed multiple projects using different company databases and ensured timelines and budgets were met with each project
Created and modified office procedures and policies
Ran daily reports checking for accuracy and fixing any errors along with conducting internal self-audits
Prepared and submitted potential bid proposals and submitted required documents on winning proposals
Preformed HR recruiting duties such creating job postings, conducted interviews and offering jobs
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
Created budgets and forecasts for management group to meet regular accounting deadlines
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
Owner
All West Carpet Cleaning
10.2006 - 11.2014
Provided exceptional service for each customer to achieve complete satisfaction
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Metallurgy Technician
Hycroft Mining
06.2013 - 06.2014
Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
Performed all routine chemical and mechanical material analysis and generate potential income data
Held excellent attention to detail with maintaining all laboratory material records for future chemical mixture calculations
Performed special projects and ongoing responsibilities as assigned
Strong interpersonal skills while communicating with heads of each department coming up with conflict resolutions
Education
Bachelor of Arts - Management And Organizational Leadership
George Fox University
Newberg, OR
12.2019
Associate of Arts - General Studies
Chemeketa Community College
Salem, OR
12.2016
Skills
Staff Recruitment and Hiring
Employee Training Oversight
Created/Implemented Policies & Procedures
Compliance and Audit functions
State, National Accreditation & Federal Reporting
Title IV Coordinator & Legal Matters
Delinquent Accounts Monitoring
Accounts Payable and Receivable
Collection Calls & Actions
Veterans Coordinator and Certifying Official
Process Improvement Initiatives
Loan Processing, Credit Approval and Denial
Internal Controls and Reporting Systems
Critical thinking and appropriate decision making
Progressive thinking with a commitment to continuous improvement
Accomplishments
Phi Theta Kappa Honor Society - recognizes the academic achievement of students at two-year colleges
Selected as GFU Management and Organizational Leadership's cohort leader - quarterly meetings with the director of Adult Degree Programs, communicate with cohort, organize social activities, and manage group disagreements
Timeline
Associate Director of Student Accounts
George Fox University
08.2022 - Current
Financial Aid & Compliance Director
Johnny Matthew's School
11.2020 - 07.2022
Branch Support Specialist
Cascade Shoring, LLC
12.2019 - 11.2020
Regional Office Manager
Asplundh Tree Expert, LLC
06.2017 - 07.2018
Office Administrator
R & R Tree Service, Inc
11.2014 - 12.2019
Metallurgy Technician
Hycroft Mining
06.2013 - 06.2014
Owner
All West Carpet Cleaning
10.2006 - 11.2014
Bachelor of Arts - Management And Organizational Leadership