Amanda K. Dyer
North Liberty,IA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
18
18
years of professional experience
Work History
Account Representative
Cargill
08.2022 - Current
- Manage over a 3 million dollar territory while growing the business by 9% IOMM.
- Support customer satisfaction through regular follow-up and communication.
- Leverage CRM tool Sales Force for data entry, activities and opportunity.
- Implement customized account plans to meet individual needs.
- Develop and implement strategies to improve customer retention and loyalty.
- Inform customers of promotions to increase sales productivity and volume.
- Meet with customers to discuss and ascertain needs, tailor solutions and close deals.
- Field customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
Retail Sales Consultant
Cargill
09.2011 - 08.2022
- Trained customers on product knowledge, and new sku placement in retailers.
- Managed and established 300 accounts and grew IOMM by 5%.
- Developed strong relationships with dealers, leading to repeat business.
- Leverage CRM tool Sales Force for data entry, activities and opportunity.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Determined solutions for accounts promptly and professionally.
- Increased sales and customer satisfaction through personalized servicing.
Customer Service
Kent Feeds
02.2007 - 09.2011
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Leverage CRM tool Sales Logic for data entry.
Field Representative
Kent Feeds
07.2005 - 02.2007
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained responsibility for 50 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Represented company brand during customer and prospect interactions.
- Cultivated new leads
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
Education
Bachelor of Science - Animal Science
Western Kentucky University
Bowling Green, KY12.2003
Skills
- Sales Proficiency
- Business Planning
- Customer Engagement
- Account Management
- Consultative Sales
- Cross-selling
- Organizational skills
EXPERTISE
- Animal Nutrition Sales
- Product Knowledge
- Diet Formulation
- Customer Service
- Business Management
Professional Involvement
- Green Team
- Safety Committee
- Cargill Women's Network
- Consumer Events
- Trade Shows
INTERESTS
- Animal Husbandry
- Agriculture
- 4-H
- Health / Fitness
Timeline
Account Representative
Cargill
08.2022 - Current
Retail Sales Consultant
Cargill
09.2011 - 08.2022
Customer Service
Kent Feeds
02.2007 - 09.2011
Field Representative
Kent Feeds
07.2005 - 02.2007
Bachelor of Science - Animal Science
Western Kentucky University