Amanda Kim Ly

Detail-oriented and customer-focused Optical Receptionist and Doctor’s Assistant with experience in managing front desk operations, scheduling appointments, and assisting with preliminary eye exams. Skilled in providing exceptional patient care, handling insurance claims, and maintaining medical records with accuracy and confidentiality.

• Greet patients and visitors, schedule appointments, and manage a multi-line phone system.
• Assist the optometrist with pre-testing procedures, including visual acuity tests, autorefractor readings, and tonometry.
• Verify insurance benefits, and handle patient billing inquiries.
• Maintain and update patient records, ensuring compliance with HIPAA regulations.
• Educate patients on eyewear options, lens treatments, and contact lens care.
• Perform adjustments and repairs on eyeglasses as needed.
• Ensure a clean and organized work environment in the office and exam rooms.
• Provide excellent customer service and assist in resolving patient concerns.

• Greet and assist customers in finding beauty products tailored to their needs
• Provide expert advice on makeup, skincare, and fragrance selections
• Demonstrate product application techniques and educate clients on beauty trends
• Maintain knowledge of Sephora’s brand offerings, promotions, and loyalty programs
• Process transactions, handle returns/exchanges, and manage the POS system
• Restock shelves, organize displays, and ensure product availability
• Uphold cleanliness and hygiene standards throughout the store
• Collaborate with team members to achieve sales goals and enhance the customer experience
• Assist in product launches, promotional events, and brand trainings
• Address customer concerns and provide solutions in a professional manner

• Greet and welcome clients in a friendly and professional manner
• Answer phone calls, schedule and confirm appointments, and manage the salon’s booking system
• Handle client inquiries, provide information on salon services, and promote special offers
• Process payments, handle cash, and maintain accurate financial records
• Keep the reception area and waiting lounge clean and organized
• Assist in retail sales by recommending nail care products to clients
• Coordinate with nail technicians to ensure timely service and customer satisfaction
• Maintain client records and update appointment logs
• Address and resolve customer concerns in a professional manner
• Uphold cleanliness and hygiene standards in accordance with salon policies

• Managed and supervised a team of administrative assistants, ensuring their efficient performance
• Created and implemented streamlined processes to improve office efficiency and productivity
• Coordinated the scheduling of meetings, appointments, and travel arrangements for senior executives
• Assisted with budgeting and financial reporting for the department, ensuring accurate record-keeping

• Proven ability to provide exceptional customer service and ensure smooth dining experiences
• Knowledgeable in menu offerings and capable of making knowledgeable recommendations to customers
• Skilled in managing multiple tables, taking orders accurately, and delivering food promptly
• Proficient in handling cash transactions and efficiently handling POS systems