Hi, I’m
Amanda Melby
Pismo Beach
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
15
years of professional experience
Work History
Ryan Ross DDS INC
Office Manager
2013.03 - Current (11 years & 6 months)
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for the company database.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Scheduled appointments promptly, ensuring optimal use of the doctor's time while minimizing conflicts or cancellations.
Rugged Radios
Office Manager
2009.08 - 2013.03 (3 years & 7 months)
Job overview
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Created, maintained, and updated filing systems for paper and electronic documents.
Education
California Polytechnic State University-San Luis Obispo , San Luis Obispo, CA
Bachelor of Science from Kinesiology
06.2009
Skills
- Microsoft Suite
- Scheduling and calendar management
- Bookkeeping - Quickbooks Desktop and Online
- Administrative Support
- Customer Service
- Excellent multi-tasking ability
- Workflow Optimization
- Adaptability and Flexibility
- Active Listening
- Conflict Management
Timeline
Office Manager
Ryan Ross DDS INC
2013.03 - Current (11 years & 6 months)
Office Manager
Rugged Radios
2009.08 - 2013.03 (3 years & 7 months)
California Polytechnic State University-San Luis Obispo
Bachelor of Science from Kinesiology
Affiliations
- Women's Legacy Fund
- CASA San Luis Obispo
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