Zachary N Atkinson
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Application Advisor
Nordic
Madison, WI
03.2024 - Current
- Identified system requirements and generated technical specifications to meet customer needs.
- Researched and tested new technologies, tools, and methods for improving existing applications.
- Created custom reports with SQL query writing experience.
- Performed troubleshooting on complex problems related to applications or software programs.
- Maintained databases by analyzing requirements; designing database solutions; implementing changes; monitoring performance; resolving problems.
- Provided end-user support for all application issues escalated from Help Desk staff members.
- Assisted in the training of new personnel on application usage as required.
- Participated in meetings with clients to discuss project progress and address any questions or concerns.
- Facilitated workshops with stakeholders to define scope, objectives and business rules.
- Participated in system design reviews, user acceptance testing and other quality assurance activities.
Senior Epic Analyst - Team Lead
Renown Health
Reno, NV
08.2018 - 03.2024
- Built knowledge in project management by actively participating in meetings and brainstorming sessions.
- Developed and managed project plans while providing status updates to management.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Performed timely and budget-complying project management on multi-faceted issues.
- Attended weekly meetings with IT department.
- Delivered status information on project progress to management team.
- Streamlined day-to-day office processes to meet long-term goals.
- Increased team efficiency by implementing standardized process improvements.
- Disseminated information to correct department, individual or outside location.
- Determined and implemented techniques to improve medical records retrieval process.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Collaborated with others to discuss new End User opportunities.
- Completed bringing the Rehab Hospital on with OpTime project resulting in Rehab and Pain Management integrating into the Main Hospital as well as being able to chart, bill and meet health commissions requirements.
- Maintained updated OpTime and Anesthesia knowledge through Nova Note build and Continuing Education material.
- Created agendas and communication materials for team meetings.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated in development of Surgical procedures.
Pharmacy Technician
Renown Health
Reno, Nevada
04.2015 - 08.2018
- Maintain patients medical records •Provide Patient care •Distributing medication •Medication reconciliation.
- Prepared medication labels with item name and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Supported pharmacist in preparing [Number] prescriptions daily.
- Compiled customer demographic, allergy and medical history background.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy and hospital computer systems.
- Reviewed and monitored patient medication files and lab data in hospital setting.
Pharmacy Technician
CVS
Reno, Nevada
08.2013 - 03.2015
- Counting and distributing medications •Order Medications •Customer service •Cashiering •Calling patients and Insurance companies • Maintaining Records and Auditing.
- Prepared medication labels with item name and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Supported pharmacist in preparing [Number] prescriptions daily.
- Compiled customer demographic, allergy and medical history background.
- Created new customer profiles and updated information in pharmacy computer systems.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Entered and processed patient prescriptions in company system.
- Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
- Answered patient questions regarding medication.
- Communicated extensively with patients to provide assistance, support and instructions.
- Administered medications as per pharmacist orders.
- Maintained lines of communication with patients, providing instructions and general support.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Education
Some College (No Degree) - Business
Truckee Meadows Community College
Reno, NVHigh School Diploma -
North Valleys High School
Reno, NV06.2007
Skills
- Customer service
- Communications
- Planning and coordination
- Problem resolution
- Database management
- Process improvement
- Relationship development
- Operational improvement
- Team building
- Team Management
- Budget Preparation
- Personnel Management
- Project Management
- People Skills
- Supervision & Leadership
Accomplishments
- Promoted from Application Specialist to Senior Application Specialist, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve goal of bringing on two community connect partners, earning recognition from upper management and financial reward.
Certification
Certified EPIC Optime and Anesthesia analyst.
Certified Pharmacy Technician.
Completed multiple leadership courses, including the Leadership in Training program offers by Renown Health.
Currently completing the High Potential program offer by Renown Health.
Timeline
Senior Application Advisor
Nordic
03.2024 - Current
Senior Epic Analyst - Team Lead
Renown Health
08.2018 - 03.2024
Pharmacy Technician
Renown Health
04.2015 - 08.2018
Pharmacy Technician
CVS
08.2013 - 03.2015
Some College (No Degree) - Business
Truckee Meadows Community College
High School Diploma -
North Valleys High School
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