Amanda L. Bradley
West Blocton,AL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Community Health Systems, CHS
02.2022 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Business Manager, Financial & HR Director
VenuWorks
11.2020 - 02.2022
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
- Enhanced employee satisfaction by implementing streamlined HR processes and tools.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Established strong relationships with both employees and management teams, fostering a collaborative work environment.
- Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
- Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Directed hiring and onboarding programs for new employees.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Met with employees annually for progress reviews and performance assessments.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
Program Assistant & Budget Manager
University Of Alabama
02.2019 - 10.2020
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
- Supported the development of new programs through thorough research and analysis of industry trends.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Reduced operational costs with careful budget management and diligent expense tracking.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Compiled data from various sources to provide comprehensive reports for senior management decisionmaking.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Maintained up-to-date knowledge of program offerings by attending industry conferences and workshops regularly.
- Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Promoted an inclusive workplace environment where diversity was valued, leading to more innovative ideas being shared among team members.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed and implemented strategies to streamline office operations.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Increased departmental collaboration with cross-functional teams to ensure accurate budget allocations.
- Streamlined the budget approval process, reducing time spent on revisions and adjustments.
- Identified cost-saving opportunities through careful analysis of expenditures and vendor contracts.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
Office & Marketing Manager
Bradley Pest Solutions, LLC
01.2010 - 02.2019
- Increased brand visibility by implementing targeted marketing campaigns and leveraging social media platforms.
- Optimized website content for search engines, improving organic search rankings and driving web traffic.
- Developed and executed email marketing campaigns to engage customers, resulting in increased open rates and clickthroughs.
- Collaborated with sales team to create promotional materials that effectively communicated product benefits, leading to increased revenue.
- Analyzed market research data to identify target audiences and refine marketing strategies, leading to improved customer acquisition rates.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Improved website visibility through development and implementation of SEO strategies.
Small Business Co-Owner
KS, LLC
09.2002 - 11.2014
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Improved employee retention by creating a positive work environment, offering competitive benefits, and providing ongoing training opportunities.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Care Supervisor
Delta Air Lines, Inc
02.1999 - 11.2002
- Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
- Streamlined call center operations for increased efficiency and productivity.
- Reduced employee turnover by implementing targeted training programs and performance evaluations.
- Achieved high customer retention rates through consistent follow-up and proactive communication.
- Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
- Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
- Developed comprehensive training materials to expedite new hire onboarding process.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed department call volume of 175 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
No Degree - Medical Coding
Jefferson State Community College
Birmingham, AL08.2020
Skills
- HIPAA Compliance
- Insurance Verification
- Appointment Scheduling
- Revenue Cycle Management
- Effective problem solving
- Team Management
- Process Improvement
- Employee Recruitment and Hiring
- Team Leadership
- Employee Supervision
- Critical Thinking
- Employee Training Program
- Process Implementation
- Employee Work Scheduling
- Teamwork and Collaboration
- Team building
Certification
- CPC - Certified Professional Coder
Timeline
Patient Access Supervisor
Community Health Systems, CHS
02.2022 - Current
Business Manager, Financial & HR Director
VenuWorks
11.2020 - 02.2022
Program Assistant & Budget Manager
University Of Alabama
02.2019 - 10.2020
Office & Marketing Manager
Bradley Pest Solutions, LLC
01.2010 - 02.2019
Small Business Co-Owner
KS, LLC
09.2002 - 11.2014
Customer Care Supervisor
Delta Air Lines, Inc
02.1999 - 11.2002
No Degree - Medical Coding
Jefferson State Community College