Summary
Overview
Work History
Education
Skills
Timeline
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Amanda L. Hatcher

Asheboro,NC

Summary

Experienced Office Manager and former Telecommunicator. Skilled strategic scheduling, vendor relations, facility management and effective communication. Enhancing office efficiency and customer satisfaction while overseeing a wide variety of essential functions. Analytical in optimizing productivity and service quality. Highly organized, adaptable, resourceful and motivated with strengths in prioritizing tasks and managing deadlines. Operates well in both individual and team capacities. Passion for growth and efficiency to meet company needs.

Overview

31
31
years of professional experience

Work History

Office Manager/Small Business Co-owner

Leonard Imports
Greensboro , NC
03.1997 - Current
  • Managed day to day operations at the office.
  • Addressed and resolved customer inquiries to foster superior standards of service in a timely manner.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Fostered relationships with vendors to expedite orders, repairs and maintenance.
  • Administered bookkeeping functions to generate invoices, handled accounts payable/receivable and payroll.

911 Telecommunicator

Randolph County Emergency Services
Asheboro, NC
03.1993 - 03.1997
  • Prioritized multiple simultaneous public emergency and non-emergency calls in a professional manner to promptly dispatch police, fire and EMS while tracking data in real time.
  • Successfully operated multiple radio consoles simultaneously in order to effectively coordinate resources during critical incidents.
  • Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
  • Updated CAD system regularly with status reports from field units on location and progress of their assignments.
  • Collaborated closely with co-workers during high stress situations in order to ensure accuracy of information relayed.

Education

High School Diploma -

Richmond Senior High School
Rockingham, NC
06-1988

Skills

  • Scheduling coordination, payroll processing and budgeting
  • Professional and courteous multitasking
  • Document management
  • Effective communication
  • Problem solving abilities
  • Analytical thinking
  • Vendor and customer relations
  • Conflict resolution
  • Time management
  • Record keeping
  • Organizational skills
  • Decision making
  • Inventory management
  • Purchasing of materials
  • Account reconciliation

Timeline

Office Manager/Small Business Co-owner

Leonard Imports
03.1997 - Current

911 Telecommunicator

Randolph County Emergency Services
03.1993 - 03.1997

High School Diploma -

Richmond Senior High School

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Amanda L. Hatcher