Amanda L. Sykes
West Chester,PA
Summary
Determined and responsible manager with more than 15 years of success boosting efficiency and streamlining procedures for daily operations and long-term goal setting for both for profit and non-profit organizations. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Adaptable, creative and compassionate, with a proven history of excellent multi-tasking skills and the ability to meet new business needs with speed and thoroughness.
Overview
15
15
years of professional experience
Work History
Adminstrative Services Manager
WEST CHESTER UNIVERSITY - COMMUNITY MENTAL HEALTH SERVICES
05.2023 - Current
- Supervise daily administrative clinical functions, overseeing up to 26 students workers/staff members
- Monitor all client billing and perform all purchasing, accounts payable, and accounts receivable duties
- Maintained strict confidentiality when handling sensitive information related to client information, clinician personnel matters, or company financial data.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Develop and lead community outreach events, co-chair Outreach Committee
Retention Manager
PETPLAN PET INSURANCE
04.2016 - 05.2023
- P&C License Holder
- Claim tracking and communication
- Supervise high volumes of prospective and current policyholders and ensure customer satisfaction with the goal of reducing churn and increasing policies in force.
- Clearly and concisely explain terms and conditions of each policy type
- Expert in not only terms and conditions of policies, but also proficient in contracts of at least five major competitors
- Developed team communications to streamline state policy variables and competitor information
- Licensed in 50 states in Property and Casualty Insurance
Business Manager
PROACTIVE MUSCLE THERAPY
05.2014 - 04.2016
- Advocated for clients by collaborating with medical care professionals, alternative medicine experts and insurance companies
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and daily operations
- Re-branded business logo and mission statement
- Planned, executed and hosted multiple events to promote community awareness
- Designed and developed changes to both landscape design and interior architectures to better fit PMT's new brand and to adjust layout to fit needs of business operations
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation
- Streamlined daily operations and budgeted effectively to decrease spending 20%
Catering Manager
MCCAIN AUDITORIUM
09.2010 - 05.2014
- Organized, hired, managed, set up, operated, breakdown and record keeping for all catering events ranging from an individual performer to large groups of 200+ cast and crew members
- Managed “Directors Lounge” donor group and encourage donors to continue their patronage of the arts
- Co-managed McCain Ambassadors - a student volunteer group
- Developed a tracking method that easily showed our vendors the value of our mutual relationship and therein convinced multiple vendors to more than double their annual sponsorship donations
Education
Bachelor of Science - Social Sciences - Anthropology And Sociology
KANSAS STATE UNIVERSITY
Manhattan, KS2014
Cerificate - Stress Management in The Corporate Setting
DELAWARE COUNTY COMMUNITY COLLEGE
Media, PA04.2017
Cerificate - Muscle Therapy
CORTIVA INSTITUTE - PSMT
King Of Prussia, PA03.2018
Property And Casualty Insurance License - Insurance And Risk Management
KAPLAN UNIVERSITY
Online12.2019
Skills
- Business operations
- Contracts and policies
- Team leadership and guidance
- Human resources
- Coaching and goal management
- Public relations and public speaking
- Marketing and social media
- CPR/AED certified
Timeline
Adminstrative Services Manager
WEST CHESTER UNIVERSITY - COMMUNITY MENTAL HEALTH SERVICES
05.2023 - Current
Retention Manager
PETPLAN PET INSURANCE
04.2016 - 05.2023
Business Manager
PROACTIVE MUSCLE THERAPY
05.2014 - 04.2016
Catering Manager
MCCAIN AUDITORIUM
09.2010 - 05.2014
Bachelor of Science - Social Sciences - Anthropology And Sociology
KANSAS STATE UNIVERSITY
Cerificate - Stress Management in The Corporate Setting
DELAWARE COUNTY COMMUNITY COLLEGE
Cerificate - Muscle Therapy
CORTIVA INSTITUTE - PSMT
Property And Casualty Insurance License - Insurance And Risk Management
KAPLAN UNIVERSITY
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