Amanda Lea Long

• Maintained integrity of general ledger and chart of accounts. Used advanced software to prepare documents, reports, and presentations.
• Prepared customizable document templates to speed up workflow of billing. Interacted with vendors by phone, email, or in-person to provide information.
• Sorted and organized files, spreadsheets, and reports. documented credit, fixed assets, accrued expenses, and line of credit transactions.

• Monitor our AM-PM Dialer and CC Pulse systems for proper staffing.
• Review, Call and process all impounds and bankruptcy's daily
• Take all escalated calls and assist with complaints
• Update KPI Tracker's and send out daily expected goals
• Handled all compliance reports, monthly testing and dialer schedule and call monitors for monthly performance

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Resolved challenging situations with friendly but firm strategies.
• Exceeded expected KPI'S and call monitors monthly
• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes

Maintained and exceeding qualified activities, RPC Promises taken.
• Daily commitment to assist with Negative Roll ,30-day delinquency, and acceptable monthly call monitor average.
• Negotiate payment arrangements with clients to cure delinquency and Initiate skip tracing in accordance with established standards.
• Function as an advisor to less experienced collections representatives

• Respond to customer inquiries, request and complaints, reviewing and processing credit memos
• Monitoring and maintaining talk/wrap up time to maintain average calls daily , reviewing monthly attendance, average calls complete.
• Organizing schedules for the time to cover all time zone and ensure adequate coverage
• Processing exchange’s and returns in a timely manner to adhere to companies time frames and policies

• Daily follow up with Reps regarding new funding on loans and funding errors
• Working unapplied cash for new contracts
• Daily conferences with funding managers and branches regarding paperwork missing

• Working dispute inbox daily in a timely manner and communicate daily with collector regarding disputes and outcomes
• Investigate request and credits thoroughly before completing request
• Following up with our contracts department regarding modification in errors
• Weekly conferences with DA and Branch Managers regarding progress

• Daily Task for:
• Collections
• Managing and updating supervisor daily on accounts cleared
• Daily follow up on companies requesting assistance
• Amanda Lea Long
• Updating spreadsheets daily with new companies accounts
• Communicate daily A/R Coordinator regarding contract disputes
• Ensure all payments and credits are submitted in a timely manner