Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Lee Conway

Saugus,MA

Summary

Committed professional provides excellent customer service and works to carry out assignments to highest of standards. Knowledgeable and experienced in operational management, budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

22
22
years of professional experience

Work History

Event Specialist

Gourmet Caterers/Peabody Essex Museum
02.2022 - Current
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.
  • Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
  • Negotiated and worked with venues and vendors to carry out event objectives.
  • Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Ensured smooth event operations through diligent coordination with vendors and staff members.
  • Analyzed performance and trends to recommend program improvements.
  • Implemented creative solutions when faced with unexpected challenges or obstacles throughout various stages of an entire event''s life cycle.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Brainstormed and implemented creative event concepts and themes.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Utilized social media to promote events and increase attendance.
  • Implemented protocols and procedures to effectively manage planning process.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Trained and supervised event staff to complete tasks on time.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Produced concept plans for high-profile corporate meetings and events.

Property Manager

Jack Conway, Sr. Construction
01.2003 - 08.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.

Education

No Degree - English Composition

Northshore Community College
Lynn, MA

High School Diploma -

Revere High School
Revere, MA
06.1993

Skills

Highly motivated energetic individual able to hit the ground running Thrives in fast paced environments and works well under pressure Experience with Microsoft Office 365 and Adobe Acrobat

Timeline

Event Specialist

Gourmet Caterers/Peabody Essex Museum
02.2022 - Current

Property Manager

Jack Conway, Sr. Construction
01.2003 - 08.2021

No Degree - English Composition

Northshore Community College

High School Diploma -

Revere High School
Amanda Lee Conway