Amandalee Hager
Human Resources Manager
Belgrade,MT
Summary
You can call me Amy! I’m an energetic and kind people and culture professional who believes in balancing people and culture with policy and business needs.
Experienced in managing HR initiatives and focusing on the employee lifecycle, including employee engagement, recruitment, retention, and business strategy.
I excel in identifying areas for improvement and implementing process enhancements that drive efficiency, quality, cost savings, and employee satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
GigWorx LLC
Denver, REMOTE
10.2022 - Current
- Serve as weekend, holiday, and after-hours point of contact for healthcare, manufacturing, and general clients to optimize site staffing with qualified temporary workers
- Manage client service relationships and minimize conflicts, resulting in increased satisfaction and fill rates with Weekend service team
- Provide guidance, leadership, and training for other customer service workers in an asynchronous workforce
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
People & Culture Business Partner
West Paw, Inc
Bozeman, MT
01.2020 - Current
- Advised C-suite and senior management on organizational development and change management initiatives.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with leadership to assess and improve policies across board.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
- Developed and delivered special events for company employees.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Instructed senior leaders on appropriate employee corrective steps.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Liaised between multiple business divisions to improve communications.
- Fostered positive work environment through comprehensive employee relations program.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Senior Benefits Specialist
Montana State University
Bozeman, MT
01.2018 - 01.2020
- Serve as benefits administrator and point of contact for University System cafeteria plan with self-funded medical, dental, long-term disability, and life insurance networks; process per-payroll reconciliation and payment for multiple pensions, including VEBA for 100+ departments
- Administration and management of 401(a), 403(b), and 457(b) retirement programs
- Lead monthly reconciliation, reporting, and troubleshooting for pension and cash payments for retiree insurance premiums while maintaining compliance of employee records including benefits eligibility, qualifying life events, etc., according to benefit plan rules
- Coordinate employee outreach programs such as benefits orientations and online enrollment assistance, including payroll and benefits auditing
- Administration of Donated Sick Leave pool and FMLA applications, and interactive process/ADA
- Partner with HRIS to develop and troubleshoot vendor information management and training
- Assisted with design and implementation of various employee benefits programs.
- Built relationships with vendors to foster quality service delivery.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated payroll deductions by accurately using Ellucian software and processed payroll to meet preset requirements.
Human Resources Coordinator
Yellowstone Club
Big Sky, MT
11.2016 - 10.2018
- Organize and facilitate seasonal and full-time employee onboarding sessions for 1,200 employees off- boarding approximately 800 seasonal employees
- Spearhead international recruitment, culture school, and onboarding for 200+ seasonal H2B workers o
- Management of $500k ski-pass employee program and EVP, manage department budget and expenses
- Enhance employee experience with organization-wide employee communication system
- Assist in employee housing and relations issues, benefits administration, payroll, claims, and admin
- Plan and coordinate employee value programs such as socials, celebrations, health clinics, etc.
Human Resources Management College Intern
Kiewit Corporation, TIC
Multiple, MN, WY, MT
04.2013 - 01.2014
- Wyoming and T.E Ibberson Engineering, Districts
- Coordinating evaluations, stay interviews, travel plans, and scholarship programs for 29 interns o Talent acquisition, orientation, onboarding, and payroll for a $500k project
- Updating master HR data using multi-relational databases for benefit management, onboarding, and training tracking
- Facilitating employee engagement surveys and reporting for management team
- Developing managerial reports, compiling key information from employee data research, professional correspondence and events planning,
- Recruitment rotations with craft/trades recruiting and university recruiting teams
Education
Master of Business Administration - undefined
University of Montana
2021
Bachelor of Science - Business Management
Montana State University
2016
Skills
- HR and Office Management
- Recruitment, retention, and onboarding
- Benefits and employee value proposition management
- Employee relations and lifecycle management
- Events planning and public speaking
- Microsoft Office for Windows and Mac
- Leadership development and facilitation
- Multi-relational database management
- Payroll, benefits deduction, and compliance
- EEO & OSHA Compliance, ADA, and FMLA
- Administration
- Strategic Consulting
- Partner Relationship Management
- Safety Standards
- Lean Methodology
- Risk Mitigation Strategies
- Corporate and Business Legal Issues
Accomplishments
- SHRM- GVHRA Chapter VP of Membership (2023-2025), SHRM- Senior Certified Professional (2022), Voice of Work research panel contributor (2022-2023), conference planning, fundraising, and diversity contributor
- West Paw – Serve as liaison for employees and management, participation in B-Corp groups focused on employee satisfaction and governance, safety, B-Corp certification, and charitable contributions including volunteer service, community outreach, and volunteer paid time program
- Yellowstone Club Community Foundation- Community and Employee Assistance Committee Member, reviewing applications for scholarships, aid, mental health and community outreach programming
- Miss Rodeo Montana Incorporated- Miss Teen Rodeo MT 2011, volunteer pageant director, interim visiting royalty director, ambassador, special events planning, youth leadership facilitation, fundraising
Timeline
Customer Service Specialist
GigWorx LLC
10.2022 - Current
People & Culture Business Partner
West Paw, Inc
01.2020 - Current
Senior Benefits Specialist
Montana State University
01.2018 - 01.2020
Human Resources Coordinator
Yellowstone Club
11.2016 - 10.2018
Human Resources Management College Intern
Kiewit Corporation, TIC
04.2013 - 01.2014
Master of Business Administration - undefined
University of Montana
Bachelor of Science - Business Management
Montana State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Society of Human Resource Management
- National FFA Organization