AMANDA LEE RAMIREZ

Highly Motivated individual with 10 years administrative experience across a diversified range of duties associated within education, public and private settings. Exceptionally disciplined and well skilled in all facets of customer support, and communications. Team player, efficient yet courteous who is capable of managing all assigned tasks simultaneously without sacrificing attention-to-detail or delivering the highest level of care. Dependable administrative assistant possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with seven other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

• Spartan College, Project Assistant Coordinator, 02/22/2022, Present, Promote a wide variety of aviation programs throughout all states and countries. Maximize college exposure by outsourcing to different prospects throughout the states. Maintained compliance, strong communication and professionalism from a remote setting. Highly involved in student affairs and cliental retention. Remain high self-motivated to meet all deadlines with any and all projects assigned to assist the team, regardless of remote work setting. Guide team and clients with optimal customer service skills and professionalism. Obtain several documentations to ensure process of finished enrollment. Cross train with different departments such academic, registrars and student services. Maintain client retention with consistent follow ups between a 3-month time frame from beginning to start of classes. Build a strong referral network with active and non-active clients.
• Western Technical College, Admissions Recruiter, 02/21/2021, 02/22/2022, Promote a wide variety of over 16 different academic programs to prospective students through extensive telemarketing, referrals and other inside sales activities. Active in follow-up with applicant students throughout 2-month process upon start date. Exceeded weekly goals provided by campus director. Attended programmatic focused meetings (HVAC & DIESEL) with program director to ensure tracking progress for following start dates. Assisted fellow team members on closing tactics. Maximize college exposure by being proactive in all outside community outreach events. Maintained professionalism and positive attitude with a coachable approach as a new front-line institutional representative.
• Vista College, Master Admissions/ ADOA In training, 02/13/2013, 02/21/2021, Promote academic programs to prospective students through extensive telemarketing, referrals, and other inside sales activities. Maximize college exposure by attending community outreach events across local area businesses, and career fairs. Counseled current graduates applying to upper level programs and demonstrate a high level of integrity and professionalism as a front-line institutional representative. Earned a promotion to Master Admissions December 2016. Commuted for company to Las Cruces, NM for a year 2017. Assisted the campus on admission enrollments. Returned to El Paso, TX. Due to low enrollments. Assisted the campus with volume on enrollments. Began ADOA (Assistant director of admissions) Program 2020 by corporate directors’ recommendation. Went through extensive director training to become next manager for the Las Cruces Campus.
• IAM San Antonio Entertainment Company, Marketing Supervisor, 02/10/2010, 02/13/2013, Developed sales strategies designed to ensure sales quotas were being met and/ or exceeded; qualified buyers through understanding their needs and matching those details to available models; maintained rapport with previous customers in order to develop new sales based on trade-ins and promotions and closed sales by overcoming objections, negotiating prices, completing contracts, and financing. Planned, directed, and coordinated marketing policies and oversee the implementation of events; developed marketing strategy and action plans; evaluated, scheduled, and analyzed event effectiveness; identified potential customers; ensured that all investors questions and requests were followed up in a timely manner. Supervised, trained, and managed up to five employees within the marketing department; recruited, hired, and trained new employees; provided feedback for other supervisors and terminated staff personnel when necessary.
• Pets Barn, Assistant Manager, 02/08/2008, 02/10/2010, Managed accounts and purchase orders for commercial, military, and residential clients; processed orders and arranged shipping to specified locations; assisted clients with proper knowledge and information on pet products. Controlled inventory for both incoming and outgoing. Supervised, trained and managed up to seven employees with the store location; executed team building activities, product knowledge training and provided daily feedback to manager regarding daily account activity, cash drawers and sales per employee. Maintained records of contacts, accounts, and orders; became thoroughly proficient in customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; consistently highly rated by clients for high customer service.

• Goal oriented professional with the proven ability to establish great work relationships between different department to ensure smooth movement for team support.
• Successful in establishing strong relationships with potential clients as well as, with internal staff and other impact departments who are involved in process
• Self-motivated, organized, and creative with the ability to work both independently and as a team member.
• Verifiable success quickly implementing and delivering outstanding customer care strategies and solutions that promotes synergy between colleagues and staff.
• Strong experienced background within the customer services industry; basic understanding management requirements; enthusiastic and determined to grow within any industry as a career; not afraid to take on new challenges; strong leadership skillset.
• Demonstrated skills in exhibiting attention-to-detail. Committed to excellence; continuous and quick learner, resourceful, knowledgeable, and able to adapt quickly to change.