Amanda M. Acosta
Madison,WI
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert in word processing, interview scheduling, and file management. Focused on keeping systems updated and facilitating positive employee relations.
Overview
11
11
years of professional experience
Work History
Medical Program Assistant
UW School Of Medicine And Public Health
Madison, WI
01.2022 - Current
- Coordinates with senior management to define program goals and fiscal objectives
- Identifies opportunities for program improvements and makes recommendations to appropriate entities
- Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel
- Assists leadership, faculty, and providers with processing expenses (pre-approval, submission, and reconciliation) through correct channels and ensure appropriate account balances.
- Assists in coordinating complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
Emergency Department Coordinator
University Hospital
MADISON, WI
03.2016 - 01.2022
- Responded to individual employee questions and concerns
- Recommended and implemented department policies and procedures
- Updated policy and procedure manuals as necessary
- Managed over 100 emergency department phone calls daily
- Entered emergent Health Link patient orders
- Initiated emergency calls including STAT pages, patient codes, hospital security, or local police
- Communicated with patients and families while strictly adhering to HIPPA procedures
- Managed pre-certifications and verified insurance coverage
Guest Services Specialist
University Hospital
MADISON, WI
03.2015 - 03.2016
- Verified appointment information and destinations in Health Link
- Supported operating rooms and surgeons by relaying updates to families throughout surgery
- Managed over 15 surgeon's consult room schedules
- Supported the Transplant Program for living donor transplant evaluations
- Arranged local accommodations for patients and visitors
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Administrative Operations Assistant
University Hospital
MADISON, WI
10.2010 - 07.2014
- Created and maintained schedules and payroll for 120+ inpatient unit staff
- Compiled and monitored budget reports for clinical nurse managers and department directors
- Increased office participation for special events by creating a weekly newsletter with detailed calendars and other unit updates
- Composed and proofread memos, letters, and reports to verify error-free communication
- Scheduled employee compliance education such as CPR, ACLS, telemetry testing, and annual reviews
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Science - Health And Wellness Management
University of Wisconsin - Superior
Superior, WIHigh School Diploma -
Central High School
La Crosse, WISkills
- Verbal and Written Communication
- Onboarding and Training
- Office Administration
- Relationship Building
- Staffing Documentation Maintenance
- Confidentiality and Data Protection
- Remote Conferencing
- Microsoft Office Suite
- Schedule Management
- Professional and Courteous
Languages
French
Limited Working
Timeline
Medical Program Assistant
UW School Of Medicine And Public Health
01.2022 - Current
Emergency Department Coordinator
University Hospital
03.2016 - 01.2022
Guest Services Specialist
University Hospital
03.2015 - 03.2016
Administrative Operations Assistant
University Hospital
10.2010 - 07.2014
Bachelor of Science - Health And Wellness Management
University of Wisconsin - Superior
High School Diploma -
Central High School
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