Amanda Brock
Vicksburg,MS
Summary
Motivated and organized professional with several years of experience offering clerical and sales support in multiple industries recently reentering the workforce. Energetic and reputable individual possessing strong work ethic, professional demeanor, strong communication skills, and superb initiative. Skilled in managing schedules and personnel, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Julie Patton Johnson , Keller Williams Realty
Vicksburg, MS
10.2022 - Current
- Possessed a company credit card with open discretionary use. Maintained receipts, purchase orders, and billings for card.
- Received and electronically filed confidential documents according to established protocol to meet legal requirements.
- Composed letters, flyers, emails, presentations, and other written and electronic correspondence as required.
- Distributed marketing material into the community and represented my employer at community events.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging travel, catering services, securing venues, and ordering promotional materials.
- Researched and verified client information using tax information.
Sales Manager / District Training Manager
Perfumania Holdings, Inc
Vicksburg, MS
07.2009 - 07.2012
- Maintained an ethical and positive working environment to successfully reduce turnover, reduce inventory loss, and improve gross profit margin during my time.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Targeted and prospected for new business through social media accounts, individual creativity, and innovation.
- Used personal expertise to deliver educational content and provide training to sales teams district-wide.
- Supervised an average team of 8 employees, while prioritizing and assigning duties, and evaluating job performance.
- Process, verify, and maintain documentation relating to personnel, such as training certifications, corrective actions, and performance reviews.
- Create, coordinate, and review central schedules.
- Create, analyze, and submit payroll, sales, and financial reports for upper-level management.
- Resolve customer issues while following appropriate company policies and procedures.
Admissions Assistant
THE WARE HOUSE RESORT
Vicksburg, MS
02.2008 - 01.2009
- I assisted the owner/operator in managing staff and daily operations for multiple property holdings, including a hotel, event center, and 2 restaurants.
- Analyzed information, made recommendations, and exercised judgment with sensitive and confidential information on all human resource issues.
- Planned and prepared work schedules for employees, as well as handled all new hire/termination paperwork.
- Received and replied to calls, mail correspondence, coordinated appointments, meetings, and travel on behalf of the owner.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and customer outreach programs.
- Maintain social media page and website for the business to attract and inform customers.
- Ordered and inventoried merchandise and equipment.
- Resolved accounting issues and performed receipt/cash reconciliations.
- Handled customer complaints promptly and appropriately, calling in repairmen, and other support services when necessary.
- Maintained operational facilities attractive to potential customers by organizing regular maintenance, major repairs, and capital improvement projects.
- Trained and motivated staff during bimonthly trainings.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
Counter Manager
DILLARDS, INC
Vicksburg, MS
06.2007 - 06.2008
- Performed all stock keeping processes and assisted in replenishing all items, as per company policy.
- Budgeted, audited, and balanced cash handling to secure cash drawer.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Organized sale events and created eye-catching product displays to attract customers to the Lancome counter.
- Analyzed sales, wrote sales reports, and set sales goals for the cosmetics counter at the store.
Education
Associate of Arts - Business Administration
Hinds Community College
Vicksburg, MSReal Estate -
Kaplan University
Davenport, IASkills
- Customer Relations
- Bookkeeping
- Office management
- Payroll and Budgeting
- Data Entry
- Office and Database Administration
- Invoice Processing
- Strong interpersonal skills
- Microsoft Word
- Filing and data archiving
- Highly organized
- Scheduling
- Microsoft Excel
- Correspondence Writing
- Document Control
- Calendar Management
- Clerical Support
- Travel Coordination
Affiliations
- Served over 9 years on the PTO Board with Bovina Elementary holding positions including treasurer and social media manager
- Chaired the Children's Committee at Crawford Street UMC
- Held various leadership roles within the community MOPS organization
- Currently holds the position of Vice President for Academy of Innovation PTO
References
References available upon request.
Timeline
Administrative Assistant
Julie Patton Johnson , Keller Williams Realty
10.2022 - Current
Sales Manager / District Training Manager
Perfumania Holdings, Inc
07.2009 - 07.2012
Admissions Assistant
THE WARE HOUSE RESORT
02.2008 - 01.2009
Counter Manager
DILLARDS, INC
06.2007 - 06.2008
Associate of Arts - Business Administration
Hinds Community College
Real Estate -
Kaplan University
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