Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda M. Day

Leander,TX

Summary

Results-driven BDC Manager specializing in developing and monitoring successful outbound and inbound phone and internet campaigns to maximize dealership traffic. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

BDC Manager

Honda Leander
12.2021 - Current
  • Logged customer comments in dealer management system for follow-up.
  • Posted appointments on internal board to notify sales department.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Helped team achieve goals to boost sales and build morale.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.

Internet Manager

SUBARU of Georgetown
08.2020 - 11.2020
  • Sold vehicles and part of the Internet Department to keep up with their leads and follow up
  • Top 5 sales
  • Maintained training classes for product knowlegde
  • Certified in sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Consultant

First Texas Honda
03.2017 - 07.2020
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Stayed knowledgeable on latest Honda innovations and technological advancements through continuous training.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Cultivated lasting rapport with clients by providing accurate pricing and credit terms to meet customer objectives.

Internet Sales Consultant

South Point Dodge Chrysler Jeep Ram
03.2016 - 03.2017
  • Corresponded with online customers to address questions or complaints about products, policies.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
  • Accompanied customers and demonstrated performance features on test drives.
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Qualified and followed-up on potential new customer leads.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Responded to customer enquiries via telephone and email.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Internet Manager

Nyle Maxwell Supercenter
06.2014 - 02.2016
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
  • Accompanied customers and demonstrated performance features on test drives.
  • Made car recommendations based on preferences and outlined benefits of each car option.
  • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
  • Demonstrated car technology options and available amenities and upgrades for each model.
  • Qualified and followed-up on potential new customer leads.
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while answering inquiries from various marketing websites.
  • Answered telephone and email inquiries from potential customers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Responded to customer enquiries via telephone and email.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Prepared purchased vehicles and completed final delivery checks.

Sales Consultant

Don Davis Lake Jackson
10.2013 - 05.2014
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Inventory Control Manager

Randalls
03.2011 - 08.2013
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Motivated and managed performance, activities and responsibilities of Inventory Control Team.
  • Memorized facility layout and located products.
  • Cross-referenced invoices and supplies for reporting accuracy.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Managed multiple complex inventory activities and client-driven projects.
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Integrated warehouse operations with existing and new business processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Collaborated with manufacturing and supply chain management.
  • Organized records of vehicles, schedules and completed orders.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Education

Associate of Science -

Brazosport College
Lake Jackson, Texas
05.2011

High School Diploma -

Columbia High
West Columbia, TX
05.2003

Skills

  • I am very people friendly and non threatening In control of the situation at all times
  • Sold vehicle and trained the Internet Department to keep up with their leads and follow up
  • Tire Service
  • Warehouse Management
  • Budget Management
  • Sales Coaching
  • Customer Needs Assessment
  • Status Updates

Accomplishments

  • I was master certified in sales
  • Top sales gross
  • Skills Used
  • I was very people friendly and non threatening
  • In control of the situation at all times
  • Sales Consultant
  • Nyle Maxwell Chrysler Dodge Jeep Of Austin - Austin, TX
  • June 2014 to February 2016
  • Responsibilities
  • Sold vehicle and trained the Internet Department to keep up with their leads and follow up
  • I was the topsales months in and top gross of the store
  • Accomplishments
  • I was master certified in sales
  • Top sales gross
  • Skills Used
  • I was very people friendly and non threatening
  • In control of the situation at all times
  • Sales Consultant
  • DON DAVIS LAKE JACKSON - Lake Jackson, TX
  • October 2013 to May 2014
  • Responsibilities
  • Sold vehicle and trained the Internet Department to keep up with their leads and follow up
  • I was the topsales months in and top gross of the store
  • Accomplishments
  • I was master certified in sales
  • Top sales gross
  • Skills Used
  • I was very people friendly and non threatening
  • In control of the situation at all times
  • Inventory Manager
  • Randall's Lake Jackson
  • March 2011 to August 2013
  • Accounts Receivable/Payable (pay vendors accordingly)
  • Merchandiser
  • Supervisor of over 20 different vendors
  • Loss Prevention Control
  • Electric Pallet Jack Trainer
  • Make orders for the store
  • Supervisor
  • Pizza Hut Lake Jacksonto 2011
  • Customer Specialist
  • Inventory Specialist
  • Employee Trainer
  • Merchandiser
  • Best Buy Pearlandto 2011
  • Sales Associate
  • Inventory specialist
  • Cashier in home delivery department
  • Product receiving and product shipping
  • Used programs: STAR, Retek, RSS, and RDS
  • Trained and developed other employees
  • Received employee of the month award (October, 2010)
  • Loss Prevention Control
  • Inventory control/ Inventory Specialist
  • Best Buy Lake Jacksonto 2009 adjusted inventory to insure accuracy
  • Home theater specialist
  • Sales floor leader
  • Car install
  • Computer specialist
  • Sales Associate
  • Sales operator
  • Asset protection
  • Merchandiser
  • Loss Prevention Control
  • Cashier in home delivery department
  • Product receiving and product shipping
  • Used programs: STAR, Retek, RSS, and RDS
  • Trained and developed other employees
  • Received employee of the month award
  • Service advisor
  • Kwik Karto 2008 and assisted with cashier duties as needed
  • Oil and lube tech/ changed tires/ tune up tech/ brake tech/ rotated and balanced tires/ sensor replacement/ replaced belts and replaced fluid in vehicles
  • State Inspector
  • Trained and developed other employees
  • Service advisor
  • Wal-Mart Automotiveto 2007 and assisted with cashier duties as needed
  • Oil and lube tech/ changed tires/ fixed flat tires/ rotated and balanced tires
  • Trained and developed other employees
  • Received highest pay out bonus for exceeding projected profit
  • Service advisor
  • Jiffy Lubeto 2006 and assisted with cashier duties as needed
  • Oil and lube tech/ State Inspector
  • Trained and developed other employees

Timeline

BDC Manager

Honda Leander
12.2021 - Current

Internet Manager

SUBARU of Georgetown
08.2020 - 11.2020

Sales Consultant

First Texas Honda
03.2017 - 07.2020

Internet Sales Consultant

South Point Dodge Chrysler Jeep Ram
03.2016 - 03.2017

Internet Manager

Nyle Maxwell Supercenter
06.2014 - 02.2016

Sales Consultant

Don Davis Lake Jackson
10.2013 - 05.2014

Inventory Control Manager

Randalls
03.2011 - 08.2013

Associate of Science -

Brazosport College

High School Diploma -

Columbia High

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Amanda M. Day