Amanda M. Hanks
Eaton,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
BrandSafway Solutions
10.2019 - Current
- High level payroll, billing, and accounts payable audits
- Month end accruals, month end deferrals, month end reserves and month close processes
- Supervise 3-office personnel at any given time
- Oversee hiring and payroll, accounts payable, accounts receivable, and billing for two branches producing 24+ million per year
- Completely ran the administrative side of an outage (massive construction project) on my own
- Develop macros and other tools to produce efficiency
- Manage process and procedures for office personnel.
Billing Associate/ Accounts Payable
Aramark
08.2017 - Current
- Create and submit customized customer invoices
- Duties vary greatly
- Bill aboutcustomers a month
- Each customer’s bill is personalized per their specifications
- Audit subcontractor invoices to ensure we are being charged correct prices.
Assistance Operations Manager
BrandSafway Solutions, Amanda M. Roberts
06.2018 - 10.2019
- Shipping and receiving- everything from ordering trucks to directing warehouse staff
- Work with operations managers nationwide to obtain material needed for jobs
- Schedule deliveries and pickups
- Compile payroll weekly
- Assist in month end billing.
Customer Desk Associate
Aramark
05.2015 - 08.2017
- Data entry
- Customer account creation and maintenance in Oracle
- Review paperwork completed by customers and Aramark agents to open or renew accounts
- Enter confidential credit card information into the Oracle and Orbital system
- Reorganize account structure for customer’s desires billing method
- Communicate with various departments to ensure proper account setup
- Communicate with customer’s to ensure proper auto charge credit card setup
- Set up ADS accounts
- Call customer to verify billing addresses.
Customer Desk Associate
Regency Intelligent Staffing
02.2015 - 05.2015
- Data entry
- Customer account maintenance in Oracle
- Address updates.
Education
Master’s - Operations Management
University Of Arkansas
Fayetteville, AR07.2018
Bachelor of Science - Mathematics
Eastern Kentucky University
Richmond, KY05.2014
Bachelor of Science - Statistics
Eastern Kentucky University
Richmond, KY05.2014
Skills
Staff Training
- Monthly Closings
- Database Administration
- Human Resources
- Excellent Multitasking Abilities
- Documentation
- Handling Complaints
- Billing and Invoicing
- Workflow Optimization
- Conflict Management
- Account Reconciliation
- Accounts Payable and Receivable
Additional Information
- ACCOMPLISHMENTS , 2008- Awarded EKU’s Regent Scholarship for full tuition for 4 years 2014- Placed second in the Kentucky Institute of Insurance Essay Competition. $500 scholarship and essay was published online. 2014- Amazon’s Quality Star. Recognized for my commitment to quality just weeks after starting with the company.
Timeline
Office Manager
BrandSafway Solutions
10.2019 - Current
Assistance Operations Manager
BrandSafway Solutions, Amanda M. Roberts
06.2018 - 10.2019
Billing Associate/ Accounts Payable
Aramark
08.2017 - Current
Customer Desk Associate
Aramark
05.2015 - 08.2017
Customer Desk Associate
Regency Intelligent Staffing
02.2015 - 05.2015
Master’s - Operations Management
University Of Arkansas
Bachelor of Science - Mathematics
Eastern Kentucky University
Bachelor of Science - Statistics
Eastern Kentucky University
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