Amanda M. Weaver
Palm Bay,FL
Summary
"Employees are a company's greatest asset, they are your greatest advantage." -Anne Mulcahy
Personable and dedicated team player with a skill in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Treatment Plan Coordinator
Harbor City Dental
Melbourne, FL
08.2022 - Current
Office Manager
Aspen Dental
Viera , FL
05.2020 - 08.2022
- Assisted the Doctor and Team with all administrative needs.
- Developed and implemented office policies and procedures.
- Managed staff scheduling, including hiring and training new employees.
- Reviewed employee performance, and provided ongoing feedback and coaching.
- Led team meetings and one-on-one coaching sessions to continuously facilitate team engagement.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled, and coordinated office functions and activities for employees.
Patient Service Representative-Assistant Manager
Aspen Dental
Palm Bay , FL
11.2018 - 04.2020
- Managed all front desk operations, including phone calls and patient service inquiries.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted in treatment plan coordination and patient education.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Audited patient accounts regularly.
- Participated in continuing education courses related to dental healthcare.
Customer Care Representative-Technical Support
Charter Communications
Melbourne, Florida
08.2016 - 11.2018
- Assisted customers with account, billing, and technical support for telecommunications services.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Diagnosed system errors and implemented solutions to resolve them.
- Assisted customers with installation of new hardware and software applications.
- Provided training and guidance to junior staff members as needed.
Shift Leader
Brooklyn Pizza
Viera, Florida
08.2008 - 08.2016
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served in-house customers, managed to-go orders, as well as delivering and coordinating catering orders.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Operated Point of Sale terminals, including opening and closing procedures.
- Provided exceptional service to a high volume of daily customers, developing rapport and generating repeat business.
- Scheduled team members for shifts based on business needs and customer demand.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Associate of Arts - 05/2013
Eastern Florida State
05-2013
05/2009 -
Merritt Island Highschool
05-2009
Skills
- Interpersonal and Communication Skills
- Organizational Skills
- Office Administration
- Team Management
- Team Building
- Training & Development
- Workflow Coordination
- Schedule Management
- Dental Knowledge
- Patient Care Coordination
- Treatment Planning
- Dental Insurance Expertise
References
References available upon request.
Timeline
Treatment Plan Coordinator
Harbor City Dental
08.2022 - Current
Office Manager
Aspen Dental
05.2020 - 08.2022
Patient Service Representative-Assistant Manager
Aspen Dental
11.2018 - 04.2020
Customer Care Representative-Technical Support
Charter Communications
08.2016 - 11.2018
Shift Leader
Brooklyn Pizza
08.2008 - 08.2016
Associate of Arts - 05/2013
Eastern Florida State
05/2009 -
Merritt Island Highschool
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