Amanda Messino
Enfield,CT
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
Work History
Assistant Bakery Manager
Price Chopper Supermarkets
Windsor, CT
06.2022 - Current
- Assessed inventory levels and reordered pantry items to keep adequate stock on hand.
- Executed quality standards, rotating product and removing damaged items from display cases.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
Warehouse Associate
TARGET DISTRIBUTING Center
Windsor, CT
10.2024 - 03.2025
- Received and processed incoming shipments, verifying accuracy against purchase orders
- Picked and packed orders accurately, minimizing errors and maximizing efficiency
- Built pallets of boxes accordingly for orders using pallet jacks, center riders, and other warehouse equipment safely and efficiently.
- Ensured a clean, organized, and safe work environment, adhering to safety protocols
- Collaborated effectively with team members to achieve production goals and maintain warehouse efficiency
Assistant Store Manager
Friendly's
Enfield, CT
05.2021 - 06.2022
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Moe's Southwest Grill
Enfield, CT
04.2016 - 05.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Customer Service Representative
Konica Minolta Business Solutions US
Windsor, CT
05.2013 - 04.2016
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated system with order specifics and customer details, preferences, and billing information.
Warehouse Associate
Eeuro Auto Parts
Windsor, CT
10.2012 - 10.2015
- Printing out work orders for the day
- Going through the warehouse and picking automotive parts for orders(I.e. rotors, brakes, headlights, bumpers, struts, wire harnesses, etc.)
- Bringing separated orders to shipping, creating shipping labels, finding best rates for customers who need parts urgently, packing and shipping packages to correct customers
- Making boxes in down time ready to be used for shipping
Customer Service Representative
Target
Jacksonville , Fl
07.2007 - 09.2012
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High school diploma -
05.2009
Skills
- Product rotation
- Food preparation
- Task delegation
- Supply ordering
- Verbal and written communication
- Leadership
- Attention to detail
- Honest and ethical
- Customer service
- Documentation and reporting
- Scheduling
- Inventory control
- Time management
- Fast learner
- Flexibility and adaptability
Timeline
Warehouse Associate
TARGET DISTRIBUTING Center
10.2024 - 03.2025
Assistant Bakery Manager
Price Chopper Supermarkets
06.2022 - Current
Assistant Store Manager
Friendly's
05.2021 - 06.2022
General Manager
Moe's Southwest Grill
04.2016 - 05.2021
Customer Service Representative
Konica Minolta Business Solutions US
05.2013 - 04.2016
Warehouse Associate
Eeuro Auto Parts
10.2012 - 10.2015
Customer Service Representative
Target
07.2007 - 09.2012
High school diploma -
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