Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda (Mandy) Furniss

Kaysville,UT

Summary

With a proven track record at University Of Utah Health Care, I am currently in a Bachelor of Nursing program. I am looking to forward my nursing career with a nursing apprenticeship. I excel in patient care coordination and electronic records management. Leveraging organizational skills and healthcare industry knowledge, I've significantly enhanced front office efficiency and patient satisfaction. My expertise includes HIPAA compliance and multitasking, ensuring high-quality care and operational excellence. I am currently BLS certified through the American Heart Association.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Patient Coordinator/Certified Medical Assistant

University Of Utah Health Care
01.2007 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Worked with patients to schedule tests and procedures.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
  • Expedited prescription refills for patients by relaying requests from providers to pharmacies swiftly and accurately.
  • Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
  • Created an organized system for tracking outstanding tasks such as lab results, ensuring timely follow-up and effective patient care.
  • Aided in development and betterment of patient management and workflow processes.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.

Medical Assistant/Referral Coordinator

Ogden Clinic
01.2019 - 06.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Taught patients about medications, procedures, and care plan instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Processed referral requests from patients, doctors and other health care professionals.

Medical Assistant

Foothill Family Clinic
09.2005 - 01.2007
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Department Manager

Walmart
06.2002 - 09.2005
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.

Education

Bachelors Degree - Nursing

Eagle Gate College
Layton, UT

Associates Degree - Medical Specialties

Stevens-Henager College-Salt Lake City
Salt Lake City, UT
09.2005

Diploma - General Studies

Granger High School
West Valley City, UT
06.1996

Skills

  • Insurance Verification
  • Appointment Scheduling
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Electronic Records Management
  • Multitasking ability
  • Organizational Skills
  • Patient Care
  • Medical Terminology
  • HIPAA Compliance
  • Patient Care Coordination
  • Proficient in Microsoft Office, Epic EMR, and Google Docs

Certification

Nationally Certified Medical Assistant-National Center for Competency Testing

Basic Life Support-American Red Cross

IV and Phlebotomy Certified-University of Utah Healthcare

Timeline

Medical Assistant/Referral Coordinator

Ogden Clinic
01.2019 - 06.2022

Patient Coordinator/Certified Medical Assistant

University Of Utah Health Care
01.2007 - Current

Medical Assistant

Foothill Family Clinic
09.2005 - 01.2007

Department Manager

Walmart
06.2002 - 09.2005

Bachelors Degree - Nursing

Eagle Gate College

Associates Degree - Medical Specialties

Stevens-Henager College-Salt Lake City

Diploma - General Studies

Granger High School

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Amanda (Mandy) Furniss