Amanda (Mandy) Lee
Batavia,OH
Summary
Supportive, Outgoing, Resident Care Supervisor. Certified in trauma responsive care. Skilled at overseeing successful residential operations at SODC's facility. Manages staff assisting to keep all team members focused on safely supporting resident's needs, safety and personal growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Residential Care Supervisor
State Of Ohio (SODC)
Batavia, OH
10.2017 - Current
- Maintained accurate records of all financial transactions related to residential and Cottage funds.
- Utilizes established systems for evaluating performance of residential care workers.
- Collect, tally, file, and Input all measurable client goal data for the month.
- Collect, sort all monthly charts and documentation for distribution to client specific books as well as staff books.
- Evaluated existing processes and procedures related to providing quality residential care services and identified areas for improvement.
- Forward all court report information as needed.
- Assist with outing facilitation as needed.
- Assists with staff shortages across campus. TPW shifts as well as Campus support office shifts.
- Facilitate, and participate trauma biographical timelines for the people we serve
- Developed strategies for managing challenging behaviors exhibited by some of the people we serve in a manner that is supportive yet respectful of their rights as individuals.
- Supervised daily activities of caregivers providing direct patient support, including but not limited to, personal hygiene assistance, meal preparation, and housekeeping duties, crisis intervention, modeling trauma responsive care for others.
- Developed, implemented, and lead effective new hire staff training programs to ensure proper care for residents, as well as annual trainings- ongoing educational sessions 1x yearly.
- Actively participated in interdisciplinary team meetings where decisions are made about changes in a patient's treatment plan or discharge planning process.
- Assisted in developing individualized service plans for each resident based on their specific needs.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Recruited, hired and trained new facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Assessed need for additional equipment and services based on historical data and seasonal trends.
- Preforms in-person staff trainings as needed.
Residential Supervisor
The Epilepsy Foundation
Cincinnati, OH
04.2017 - 10.2017
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Supervised staff members in the performance of their duties.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Maintained accurate records and documentation on all resident activities.
- Coordinated daily transportation needs of residents.
- Conducted regular safety inspections in residential areas.
- Provided feedback on job performance reviews for direct reports.
- Ensured that all necessary supplies were available at all times for resident use.
- Assisted with the development and implementation of service plans for residents.
- Organized recreational activities for residents according to their interests.
- Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
- Interfaced with residents to address and resolve complaints or grievances.
- Conducted rounds of rooms and buildings, for any Fire hazards.
Independant Provider
Extended Family LLC
Batavia, OH
07.2011 - 05.2017
- Maintained accurate records of client information including documentation of services provided.
- Assisted with activities of daily living such as dressing, bathing, grooming, and toileting.
- Provided direct support services including companionship, transportation, meal preparation, medication reminders, and personal hygiene assistance.
- Developed positive relationships with clients while promoting independence and self-advocacy skills.
- Encouraged clients to participate in social activities that promote physical health and emotional wellbeing.
- Conducted assessments of clients' needs and developed individualized care plans to meet those needs.
- Educated family members on the importance of proper care for their loved ones.
- worked closely with client SSA and county board to provide services to individuals.
- Identified potential risks or hazards within the client's environment and took steps to mitigate them.
- Accompanied client to scheduled appointments and grocery shopping.
- Adhered to all applicable laws pertaining to patient confidentiality and HIPAA regulations.
- Participated in continuing education courses to maintain current
- knowledge and certifications.
- Advocate for client and family needs.
Therapeutic Program Worker
State of Ohio (SODC)
Batavia, OH
12.2010 - 04.2017
- Coached clients on social skills development and problem solving techniques.
- Mentored new staff, training them in my work area.
- facilitated outings to enrich people we serve's lives.
- Collaborated with interdisciplinary team members to ensure client progress towards treatment goals.
- Monitored client's daily activities to ensure safety and compliance with program rules.
- Ensured that all documentation was completed accurately and timely according to agency standards.
- Supported clients in developing independent living skills such as budgeting, parenting, nutrition, hygiene.
- Maintained professional boundaries with clients while providing support and encouragement during treatment process.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Collaborated with other agencies involved in the care of the client.
- Responded to emergency situations and provided crisis support.
- Documented staff information, service plans, treatment reports and progress notes.
- Delivered appropriate therapy based on diagnosis and individual needs.
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Performed comprehensive assessments for each patient.
Direct Care Staff Member
Bastin Homes INC. (ICF)
Williamsburg, OH
08.2006 - 11.2010
- Provided personal care to clients, such as bathing, dressing and grooming.
- Assisted with medication administration and documentation of treatments.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Encouraged socialization among clients through recreational activities.
- Ensured safety of all clients in accordance with facility regulations.
- Performed housekeeping tasks, such as changing linens and cleaning rooms.
- Communicated effectively with other members of the healthcare team.
- Transported clients to medical appointments or other destinations as needed.
- Assessed changes in physical or mental condition and reported findings to supervisor.
- Promoted a positive environment that respects the dignity of residents and clients.
- Utilized appropriate techniques when dealing with challenging behaviors.
- Provided emotional support and encouragement to clients during difficult times.
- Participated in training programs as required by state licensing regulations.
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
- Assisted individuals in development of social skills to become integrated in community.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
High School Diploma -
Bethel Tate High School
Bethel, OH05-2005
Licensed Cosmetologist - Cosmetology
Grant Career Center
Bethel, OH05-2005
Some College (No Degree) - Behavioral Sciences
University of Cincinnati Clermont College
Batavia, OHSkills
- Versatile
- Competent
- Intuitive
- experienced
- Empathetic
- Excellent interpersonal relations as well as employee relations
- Intentional team interaction
- Well adapted to crisis response
- Innovative
Affiliations
- 2023 Joined TIC workgroup who created, facilitated, ad trained DODD trauma education series.
- Assisted HR during recruiting attending job fairs and open interviews
- Work closely with HR during annual and new hire dates for training needs.
- Assist peers with coverages, and duties as needed.
Accomplishments
- 2016 TPW direct care staff staff of the month
- 2016 no direct care staff staff of the month
Certification
- 2022 Trauma responsive care certified. via Tri-state trauma network.
- CPR and 1st Aid
Languages
English
Professional
American sign language
Limited
Timeline
Residential Care Supervisor
State Of Ohio (SODC)
10.2017 - Current
Residential Supervisor
The Epilepsy Foundation
04.2017 - 10.2017
Independant Provider
Extended Family LLC
07.2011 - 05.2017
Therapeutic Program Worker
State of Ohio (SODC)
12.2010 - 04.2017
Direct Care Staff Member
Bastin Homes INC. (ICF)
08.2006 - 11.2010
High School Diploma -
Bethel Tate High School
Licensed Cosmetologist - Cosmetology
Grant Career Center
Some College (No Degree) - Behavioral Sciences
University of Cincinnati Clermont College
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