Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Maria Guevara

Palacios,TX

Summary

Dedicated Office Administration professional with 14 years of experience in customer service, medical billing, and administrative support. Proven ability to streamline office operations while ensuring compliance with HIPPA regulations. Highly skilled in data entry, record keeping, and bilingual communication (English/Spanish), driving organizational efficiency and enhancing customer satisfaction. Eager to apply my expertise in a role that values strong communication, regulatory adherence, and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Building Department Permit Clerk

City of Palacios
Palacios, TX
09.2023 - 09.2024
  • Streamlined the permit processing and customer service operations, including utility payments, inspections, and building certifications, ensuring compliance with city regulations
  • Acted as a bilingual liaison, bridging communication between Spanish-speaking customers and staff, enhancing service accessibility and community engagement
  • Managed daily financial reconciliations, processed bank deposits, and maintained accurate records for cash collections and payment processing
  • Coordinated with inspection companies and utility providers to facilitate the issuance of building permits, plan reviews, and occupancy certifications
  • Resolved customer inquiries with prompt, solution-oriented responses, maintaining effective communication with management

Part-Time Bank Teller

Prosperity Bank
Palacios, TX
01.2023 - 09.2023
  • Handled daily financial transactions, validated deposits, and provided specialized banking services in strict adherence to security protocols and regulations
  • Delivered exceptional bilingual customer service, facilitating communication between Spanish and English-speaking clients
  • Conducted end-of-day reconciliations, processed wire transfers, and ensured accurate vault operations
  • Assisted with customer account services, resolving issues, and processing debit card requests and financial transactions

Care Coordinator

United Healthcare Group
10.2022 - 12.2022
  • Company Overview: (Remote)
  • Coordinated healthcare services for members while ensuring HIPAA compliance and facilitating effective communication between members and healthcare providers
  • Resolved complex benefits inquiries by navigating multiple systems and delivering accurate information to members
  • Managed claims processing, benefit verification, and financial account support, ensuring meticulous attention to detail
  • Supported healthcare providers by streamlining appointment scheduling and enhancing member access to medical services
  • Educated members on health plan benefits and digital resources, promoting self-service capabilities
  • (Remote)

PEIMS Secretary

Palacios Independent School District
Palacios, TX
08.2015 - 08.2022
  • Managed student data systems and records, ensuring bilingual support to facilitate communication between Spanish-speaking families and staff
  • Coordinated front office operations, including visitor management, student check-ins/outs, and emergency medical assistance in the absence of a nurse
  • Maintained PEIMS data entry, attendance records, and ensured compliance with educational reporting requirements
  • Served as the primary contact for student information and transcript requests, optimizing office efficiency through systemized mail distribution and response protocols

Medical Billing Specialist

Bay City Cardiology Clinic
Bay City, TX
01.2013 - 08.2015
  • Managed insurance claims, resolved payment discrepancies, and ensured HIPAA compliance while handling patient accounts
  • Streamlined insurance claim submissions and reduced processing time through systematic approaches, ensuring accurate payments
  • Served as the primary liaison between patients and insurance providers, addressing billing inquiries and facilitating clear communication
  • Optimized payment collections through proactive follow-ups and structured account management processes
  • Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Answered customer questions to maintain high satisfaction levels.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Posted payments and adjustments.

ER Admitting Clerk/Registration Clerk

Matagorda Regional Medical Center
Bay City, TX
09.2012 - 01.2013
  • Streamlined patient registration and managed multi-line switchboard, ensuring HIPAA compliance and accurate documentation of medical and financial information
  • Facilitated bilingual communication between staff and patients, ensuring smooth patient intake and insurance verification
  • Managed comprehensive patient intake, including payments, insurance validation, and documentation, while coordinating with medical staff to optimize workflows

Office Associate/New Patient Coordinator

The Pain Relief Center
Bay City, TX
08.2011 - 05.2012
  • Managed patient charts and medical records in full compliance with HIPAA regulations
  • Coordinated appointment scheduling, processed referrals, and ensured accurate insurance verification
  • Oversaw daily financial reconciliations, collections, and billing to maintain precise records
  • Acted as a translator for the physician, enhancing patient communication and satisfaction
  • Handled incoming calls and directed callers to appropriate department or employee.

Office Associate

St. Joseph’s Pediatric Clinic/Medical Offices
Bryan/College Station, TX
09.2008 - 07.2011
  • Managed patient records and maintained strict adherence to HIPAA regulations
  • Responded to phone inquiries, scheduled appointments, and assisted with check-in/out processes
  • Facilitated patient referrals and insurance verifications to ensure seamless service delivery
  • Inputted data into computer systems in an accurate and timely manner.
  • Greeted visitors at the front desk in a polite manner while providing assistance when needed.
  • Processed paperwork efficiently to support smooth office procedures.
  • Collected payments, issued receipts, and updated accounts to reflect new balances.
  • Answered and directed phone calls to appropriate staff members.

Education

Associate’s Degree - Business Administration

Blinn College
Bryan, TX
05.2009

High School Diploma -

Palacios High School
Palacios, TX
05.2002

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Suite
  • CRM Software
  • HIPAA-Compliant Software
  • Small Business Management Software
  • Medical Billing and Coding Software
  • Strong Written and Verbal Communication
  • Data Entry and Record Keeping
  • Problem Solving and Conflict Resolution
  • Administrative Support

Certification

  • Small Business Management, Blinn College, Bryan, TX, 05/2009
  • Phlebotomy, Victoria College, Victoria, TX, 05/2005
  • Insurance Coding, Victoria College, Victoria, TX, 12/2002
  • Medical Assistant, Victoria College, Victoria, TX, 10/2002

Timeline

Customer Service Representative/Building Department Permit Clerk

City of Palacios
09.2023 - 09.2024

Part-Time Bank Teller

Prosperity Bank
01.2023 - 09.2023

Care Coordinator

United Healthcare Group
10.2022 - 12.2022

PEIMS Secretary

Palacios Independent School District
08.2015 - 08.2022

Medical Billing Specialist

Bay City Cardiology Clinic
01.2013 - 08.2015

ER Admitting Clerk/Registration Clerk

Matagorda Regional Medical Center
09.2012 - 01.2013

Office Associate/New Patient Coordinator

The Pain Relief Center
08.2011 - 05.2012

Office Associate

St. Joseph’s Pediatric Clinic/Medical Offices
09.2008 - 07.2011

Associate’s Degree - Business Administration

Blinn College

High School Diploma -

Palacios High School

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Amanda Maria Guevara