Amanda Marie Brown
JACKSONVILLE,FL
Summary
Experienced administrative professional with over 7 years in healthcare and retail environments. Skilled in managing front desk operations, patient scheduling via EPIC, and ensuring smooth clinic workflows. Notable for strong problem-solving abilities and maintaining accuracy under pressure. Achievements include streamlining operations and fostering interdepartmental communication for enhanced productivity.
Overview
15
15
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
Jacksonville, FL
02.2014 - 12.2021
- Greeted and registered patients, ensuring smooth check-in/out and a welcoming atmosphere.
- Scheduled and modified radiology appointments using EPIC, balancing provider and patient needs.
- Supported radiology staff by preparing patients and maintaining clinical flow.
- Managed phone calls, scanned and organized documents, and maintained accurate patient records.
- Oversaw departmental office supply inventory: tracked usage, placed orders, and maintained stock to ensure daily operations ran efficiently.
- Reduced excess spending by monitoring usage trends and streamlining supply management.
- Trained new staff on EPIC, customer service practices, and front desk procedures.
Sales Associate
Old Navy
Jacksonville, FL
05.2007 - 03.2014
- Provided outstanding customer service and support in a fast-paced retail environment.
- Managed transactions, returns, and exchanges with accuracy and professionalism.
- Maintained inventory flow, handled shipments, and restocked merchandise.
- Updated signage and displays to reflect promotions and increase sales visibility.
Education
Associate of Arts -
Florida State College at Jacksonville
Jacksonville, FL05.2013
High School Diploma -
The Broach School
Jacksonville, FL05.2007
Skills
- Patient Check-In & Scheduling (EPIC)
- Office Supply Ordering & Inventory Control
- Calendar & Appointment Coordination
- Front Desk Administration
- HIPAA Compliance
- Microsoft Office (Word, Excel, Outlook)
- Cross-Departmental Collaboration
- New Staff Training & Workflow Support
- Compassionate & Clear Communication
- Multi-Line Phone Systems & Messaging
- EPIC charting
- Patient registration
- Appointment scheduling
Target Position
Physician Office Specialist
Career Break
- Family Leave
- January 2022 - July 2024
- Focused on raising children and managing household responsibilities. Maintained professional skills, continued health and wellness training, and developed renewed focus, organization, and time management.
Timeline
Desk Operations Specialist
Mayo Clinic
02.2014 - 12.2021
Sales Associate
Old Navy
05.2007 - 03.2014
Associate of Arts -
Florida State College at Jacksonville
High School Diploma -
The Broach School
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