Amanda Powers-McConnell
Salem,VA
Summary
Dedicated executive administrative, health, safety, and environmental management professional with experience in numerous computer systems and software.
Results-oriented in Project Management with a superior understanding of Oil & Gas, Solar, Energy, and Civil Construction experience.
A practiced leader with strong problem-solving and conflict-resolution skills. Versatile project management assistant experienced in distilling information, refining workflow, and clarifying schedules to maximize project success.
Driven and effective leader with a decisive approach. Excellent skills in facilitating communication, managing project hours, and planning job production.
Seasoned Administrator well-versed in administrating budgets, managing, payroll, and establishing vendor contracts and negotiations.
A confident and authoritative leader with a superior work ethic and an in-depth understanding of the life cycle of construction projects.
Seasoned payroll and Human Resource Manager.
Focused Occupational Health, Safety, & Environmental Specialist in knowledgeable in safety procedures and job site safety inspections.
Reliable in technical writing and review of policy and procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Supreme customer services skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Administrative Project Coordinator
MasTec Precision Pipeline LLC
Pembroke , VA
07.2023 - 01.2024
- Primary responsibilities included the following, but were not limited to a broad work scope within the project management and administrative offices.
- Daily interactions with multiple disciplines across the business to support numerous units to provide support efficient processes and continual improvement within each unique business unit to establish a foundation of business competency and cross functional teamwork and effective communication.
- Processing of all New hires, rehires, and transfers. Coordination of workflows in a fast-paced, dynamic environment, developing internal and external reports.
- Collaborating with all stakeholders organizing lessons learned of completed projects.
- Reviews, collects, and submitted subcontractor submittal, vendor documentation and project documents for specific tasks. Tracking of deliverables and escalating to the proper discipline for immediate action when needed.
- Tracking of deliverables and escalating to the proper discipline for immediate action when needed.
- Track sensitive and all confidential documents throughout the approval process, acted as facilitator to resolve any issues or discrepancies when needed.
- Coordinated training materials and facilitation of planned events for training and qualification purposes.
- Cross-trained as a Payroll Clerk and an Accounts Payable Clerk.
- Organized meetings, conferences, teleconferences, and travel arrangements for project team members.
- Monitored progress of projects against established milestones and deadlines.
- Tracked expenditures associated with each project and ensured compliance with organizational guidelines.
- Developed comprehensive training materials for new employees on administrative processes and procedures.
Project Manager Assistant/East Region Safety Lead
KTC Management LLC
Salem, VA
09.2022 - 07.2023
- Responsibilities include bid reviews, compiling budgetary information, subcontracts, major sales agreements, accounting practices, and participation in the pre-construction kick-off meetings.
- Assist with all change order management, and ensuring timely and accurate job cost, accounts payable & receivables.
- Manage, evaluate, and assess information necessary to construct the project on time, within budget, and to the quality specified by the contract documents. Acting as liaison with subcontractors, suppliers, vendors, inspections, and other job staff in resolving issues related to plans or specifications.
- Reviewing of contracts and overseeing the close out process of each project to ensure compliance with all contract documents.
- Scheduling and maintaining coordination of all meetings and calendar events and reminders. In conjunction with operations and all other business leaders, develop and oversee implementation of strategies and policies to ensure compliance with all relevant regulations entities to minimize risk and establish a world-class safety culture.
- Coordinated with the project manager and/or engineer to understand the project needs, and provide all support to meet schedule and budgetary targets.
- Assist with all coordination of daily activities for each project.
- Advising and enforcing all regulatory policies and procedures. Conduct hazard risk assessments for each project.
- Review of incident/accident investigations and support case management, while providing safety coaching and mentoring and re-training activities. Maintain a close connection with a hands-on approach with all project personnel to quickly identify and resolve any related problems or issues that arise.
- Maintain close connection with hands on approach with all project personnel to quickly identify and resolve any related problems or issues that arise.
- Orchestrate and lead meetings to convey essential safety culture and address occupational safety related issues, injuries, potential hazards and assist in building a robust safety program and frequently review and update and maintain such policies.
- Conduct and maintain federal, state, and company Drug and Alcohol Testing Program. Senior
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Managed multiple projects with competing deadlines simultaneously.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Conducted periodic inspections of job sites for quality and progress.
- Submitted budget estimates, progress reports and cost tracking reports.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Senior Executive Office Administrator
New Jersey Resources-Hunts, Guillot, & Associates
Marcus Hook, PA
04.2020 - 09.2022
- Senior Executive Office Administrator for Hunts, Guillot, & Associates, for which I provided support for the Adelphia Gateway Project for New Jersey Resources Gas Company.
- As the Project Administrator, I provided support for a 59-mile pipeline with 2 compressor stations, 4 meter stations, and 9 mainline valve replacements.
- I was a key player in coordination with three main pipeline contractors, U.S. Pipeline, JF Kiely, and Henkels & McCoy.
- I also provided administrative support for the Construction Management Team NV5 as well as the inspection companies, HGA and Epcon.
- This project was a 2-year project with multiple sub-contractors. This was FERC regulated project. Conducted research, collected data, analyzed data to prepare reports, and maintained document control.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and compliance with company policies and procedures. Coordination of schedules, administrative functions, quality assurance, and process improvement to bolster operational output.
- Liaison between contractors, vendors, construction management team, inspections team, and executive leadership team members.
- Followed proper accounting and bookkeeping procedures to support audits.
- Coordinated meetings and work schedules for staff teams, and executives.
- Maintained company confidence and protected business operations of business trade information.
- Provided detailed project management control documents for the oversight of key projects.
- Lead project team meetings, as well as training sessions on new or updated procedures.
- Participated in frequent communication with many administrative teams, such as Human Resources, Payroll, Accounts Payable, Accounts Receivable, and Project Engineers and Managers.
- Facilitated all board meetings, arranged travel and hotel reservations for all meetings, conferences, and seminars, and distributed meeting agendas and support materials for all successful meetings and sessions.
- Evaluated various forms of documentation and reports for accuracy and completeness, identifying any and all deficiencies and advised on appropriate corrective measures to improve details and processes for project close out.
- Served a key role in the beginning stages of the project until the project's completion.
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Cultivated partnerships with other organizations to facilitate joint ventures or collaborations.
- Facilitated communication between different departments resulting in improved collaboration among teams.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized and maintained filing systems, including electronic databases and records.
- Coordinated and managed daily administrative operations of the office.
- Implemented quality control measures to uphold company standards.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Transmission Field Office & Payroll Administrator
Southeast Connections LLC
Conyers , GA
11.2018 - 07.2020
- Transmission Field Office Administrator, Human Resource Coordinator, and Payroll Clerk with Southeast Connection LLC (SEC), an Artera Services affiliate.
- During my time with SEC, I provided field support to the Superintendents, Project Managers, Project Engineers, and Foreman. Prepared and planned worksite office functions to assist for projects to operate smoothly. Provided leadership, insight, and mentoring for newly hired employees to supply knowledge of various company programs. Established and enforced company policy and procedures of company work standards and safety culture. Implemented onsite safety protocols and worked hand in hand with the safety and environmental departments.
- Responsible for field records for office business transactions.
- Assisted in project performance data for the purpose of generating reports for management needs, to help identify important trends for tracking and mitigating project risks.
- Assist employees in the field, and customers with software program navigation, and provide minimal technical support.
- Managed payroll for temporary, hourly, and salaried employees for each project.
- Human Resources duties included: recruiting, onboarding, rehires, transfers, and terminations.
Audit time records for submission and verified by clients/customers for payment. - Collaborated with employees and supervisors to immediately resolve discrepancies and reporting in a timely manner.
- Work closely with human resources to safeguard confidential employee data.
- Responsible for reporting of OSHA requirements form the field level. Manage the workers compensation program from the field level.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Prepared monthly reports on payroll costs for management review.
- Verified employee hours worked against timesheets provided by supervisors.
- Resolved discrepancies between payroll records and employee inquiries.
- Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
- Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
- Coordinated with IT staff on system upgrades or troubleshooting issues when needed.
- Onboarded new employees in time reporting and payroll systems.
- Tracked vacation accruals and sick leave balances for all employees.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Resolved payroll discrepancies and employee payroll queries promptly.
- Coordinated with external auditors during annual audits to provide necessary payroll documentation and explanations.
- Conducted regular payroll audits to ensure compliance with regulatory standards.
Safety Assistant II/Occupational Health Clinic
Bae Systems Inc. -Radford Army Ammunition Plant
Radford, VA
11.2016 - 11.2018
- Safety Assistant II, Occupational Health Clinic Administrator for BAE Systems, LLC, for the Radford Army Ammunition Chemical Plant.
- Maintained a high level of federally regulated clearance to enter an Army Ammunition Secure Plant daily.
- A team member of the Safety, Health, and Environmental Department.
- Trained new employees in proper safety procedures to minimize accidents, with proper behaviors, and building a safety culture.
- Trained new employees in proper safety procedures to minimize accidents, with proper behaviors, and building a safety culture.
- Led and motivated over 1,050 employees through supervision, training, and coaching on duties and daily operational activities for one of the largest defense contractors located in the United States, where employees manufacture the U.S. Military primary propellant plants for the Army aircraft, fighter jets, and other ammunition substances.
- As the Occupational Health & Safety Clinic Administrator, I assisted our healthcare team, which consists of a Medical Director, Nurse Practitioners, Registered Nurses, Certified Occupational Hearing Conservationists, and Certified Nurse Assistants, to provide baseline health evaluations and an onsite clinic for any incidents, accidents, illnesses, or injuries.
- The clinic was in a stage of requiring upgrades to the standards in procedures, and the Health Manual needed to be reviewed to meet and exceed the standards set by the governing bodies.
- During my time with BAE Clinic, I was able to provide insight and accomplish bringing the clinic to the required standard and beyond.
The Military Command and Military Medical Director were very pleased with our success in going above and beyond what was required. - Developed policies and procedures to align with nursing strategic initiatives and comply with all mandated statutory, regulatory, state, and federal guidelines. Recommended methods to reduce ongoing hazards with improving means and methods, processes, and materials as well and researching and vetting the proper personal protective equipment to be used while working.
- Conduct and determine the root causes of accidents via in-depth investigations, and identify potential prevention strategies to mitigate future risks.
- Supported health, safety, and wellness for all employees. Analyze incident data to identify trends, injuries, illnesses, and accidents.
- Analyze incident data to identify trends, injuries, illnesses, and accidents.
- Led teams of risk management and operational personnel in the development of hazard analysis and risk assessments.
- Developed and created materials for new employees for health and safety orientations.
- Performed monthly audits of the facility's emergency response plans and hazardous materials management programs.
- Maintained records of employee safety training sessions, including attendance rosters and course materials used.
- Developed job-specific safe operating procedures for use by personnel in high-risk areas of the facility.
- Drafted weekly newsletters highlighting important safety topics such as hazard identification methods and PPE usage requirements.
- Coordinated with outside consultants regarding OSHA compliance matters such as air quality monitoring systems.
- Compiled detailed statistical information on workplace injuries, illnesses, fatalities., for submission into company databases.
- Conducted safety briefings to inform crews of safety hazards.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Inspected job sites for hazardous conditions, excessive noise and PPE use.
- Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
- Completed permit and safety inspections for workplaces on strict timelines.
- Worked effectively with multiple contractors at various sites providing safety training for employees.
- Reviewed compliance of paperwork, display and operational procedures to promote transparency.
- A member of the Business Safety Committee.
Director of Human Resources
American Healthcare LLC
Wise , VA
08.2012 - 10.2016
- Managed full-cycle human resource operational activities to maximize human resources' employee performance.
- Developed hiring and recruiting policies to drive a transparent and fair hiring process for selecting candidates based on merit and relevance to the job.
- Supported top talent identification is processed by interviewing candidates and screening before scheduling time with managers.
- Executing the onboarding, orientation, and benefit processes.
- Provide human resource consulting services to leadership, and department leadership teams. Initiated the employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Cultivated community relations with referral agencies to maintain a strong applicant flow.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
- Investigated workplace issues with professionalism and confidential sensitivity with detailed reports to senior management when needed.
- Conducted background processes, reference checks, both professional and personal, for verification of past employment.
- Conducted background processes, reference checks, both professional and personal, for verification of past employment.
Process weekly time records for payroll. Processed salary changes stemming from merit increases, promotions, bonuses, and pay adjustments. - Supported top talent identification processes by interviewing candidates, and executing onboarding, orientation, and benefit processes.
- Conducted exit interviews. Liaison between management and employees for work information, adjustments, and grievances.
- Managed compensation, insurance, vacation, workers' compensation, 401(k), and all other employee benefits programs offered.
- Handled all employee discipline and terminations to address policy infractions.
- Aligned with all Human Resources policies, as well as federal, local, and company regulations.
- Aligned with all Human Resources policies, as well as federal, local, and company regulations.
- Processed weekly payroll timesheets for all departments.
- Processed weekly payroll timesheets for all departments. Enforced payroll-related policies and procedures.
- Developed and implemented human resources policies, procedures, and best practices.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Investigated incidents of workplace harassment or discrimination complaints.
- Drafted job descriptions and prepared job postings for open positions.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Monitored employee attendance records to ensure adherence to company policies.
- Identified ways to reduce turnover through improved hiring practices.
- Maintained confidential records related to personnel files and other sensitive documents.
- Assisted in the preparation of annual budgets related to staffing needs.
- Counseled managers on disciplinary actions when necessary.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Handled employee discipline and termination to address policy infractions.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Researched industry trends to inform compensation and performance strategies.
- Scheduled random drug testing for employees to diminish regularity risks.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
Domestic Engineer
Powers Household
Coeburn, VA
11.2011 - 08.2012
- Provided care for my 16yr old daughter that required a heart procedure.
Private Practice Administrator/Nurse
Lonesome Pine Orthopedics, LLC
Big Stone Gap, VA
05.2007 - 11.2011
- Supported the entire practice staff, which boosted efficiency, improved overall patient care, and enhanced the process flow of the clinic.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion, while keeping medical information private.
- Maintaining inventory and complying with all OSHA, NIOSH, and HIPAA standards and regulations, both federal and state.
- Coordinated financial operations, budgeting, accounting, expenses, and all financial reporting tasks.
- Mentored and coached interns and newly hired team members on all office procedures and computer systems.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Supervised all the day-to-day operations of the facility, complying with strict corporate policies and guidelines.
- Developed relationships with primary healthcare providers to sustain strong patient referrals.
- Oversaw daily collections and accounts receivable activities, and developed robust strategies to maximize collections and reduce aged accounts.
- Process claims for private insurances, commercial insurance, Medicare, and Medicaid for patients.
- Analyzed workforce key performance indicators to achieve business objectives, coached leadership, and implemented corrective actions when needed.
- Served as a link between management, employees, the medical team, and patients by handling questions, education, and treatment plans.
- Gathered current medication information, and reviewed patient history for the intake process prior to surgical procedures.
- Gathered current medication information and reviewed patient history for intake process prior to surgical procedures.
- Reviewed all CPT and ICD-9 codes to check their accuracy for billing purposes.
- Transcribe medical information dictated by the physician to document patient care and healthcare plans.
- Communicated with patients with compassion while keeping medical information private.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Reviewed non-contracted instrumentation for total joint surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Consulted with clinicians to develop business strategy.
- Complied with OSHA and HIPAA regulations.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Observed and carried out physician and nursing orders.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
HR/Certified Health Unit Coordinator/ICU & ERNurse
Wellmont Health Systems Lonesome Pine Hospital
Big Stone Gap , VA
09.2004 - 05.2007
- Provided patient care by assisting with activities of daily living, such as bathing and dressing.
- Monitored vital signs including temperature, pulse, respiration, blood pressure and oxygen saturation levels.
- Greeted patients upon arrival to the health unit and provided them with assistance throughout their stay.
- Assisted in the preparation of patient rooms for admission or discharge.
- Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
- Processed confidential patient charts with accuracy and deference to patient privacy.
- Communicated scheduling information, appointment details, and health reminders via telephone, mail, and email.
- Connected patients with referrals to provide specialized and higher-quality care when needed.
- Delivered thorough and accurate documentation to create detailed additions to patients' electronic health records.
- Transcribed doctor’s orders for patient medical history reports.
- Scheduled urgent tests, examinations, and follow-up appointments.
- Navigate and educate patients with health information exchange systems to preemptively identify patient needs.
- Encourage patients to engage with community programs available for assistance upon discharge.
- Communicated with patients and family members to convey important health-related information and facilitate smooth intensive care unit operations.
- Maintained an inventory of unit supplies and ensured that maintenance requisitions for all properly functioning medical equipment were maintained consistently. Monitored telemetry systems and executed the notification system when needed.
- Monitored telemetry systems, and executed the notification system when needed.
- Conducted regular rounds on assigned units to ensure quality assurance standards are met.
- Responded quickly to emergency situations according to established protocols.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed patient condition and developed nursing care plans based on individual needs.
- Collaborated with physicians to develop individualized patient care plans.
- Maintained accurate records of patient care services delivered in accordance with hospital policy and procedures.
- Instructed families on post-discharge home care needs, medications, diet restrictions.
- Sanitized, prepared and assembled medical equipment, readying work environment for physicians and emergency surgeons.
- Observed applicable health and safety regulations and house protocols to achieve patient and staff safety and minimize liability to malpractice accusations.
- Documented all patient interactions, assessments, and interventions in electronic health records with accuracy.
- Operated and maintained emergency department equipment, performing regular checks for functionality and safety.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Domestic Engineer
Powers Household
Coeburn, VA
09.2003 - 09.2003
- Provided care for my premature newborn twins.
Business Office Manager
Wise Heritage Hall Rehabilitation & Nursing
Wise, VA
02.2002 - 09.2003
- Member of the management team responsible for evaluating and executing office, accounting, bookkeeping, and billing responsibilities.
- The leadership member is responsible for providing oversight for all departments and staffing coverage to facilitate the day-to-day operation of the business office, which is made up of four direct reports.
- Processed and managed accounts payable, receivable, human resource coordinator, and payroll clerk.
- Assisted department managers with budgets, expenses, and insurance claims, both private and commercial, and private-pay clients.
- Conducted internal payroll audits, and Medicare and Medicaid audits.
- Conducted internal payroll audits and Medicare and Medicaid audits. Established solid relationship building with leadership, staff, and clients for the best care and outcomes of patient care for short-term stay clients.
- Managed office budget and ensured accurate financial records were kept.
- Trained, supervised and evaluated staff performance.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Compiled reports from various departments on a regular basis.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Implemented and monitored office policies and procedures to improve operational efficiency.
- Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Human Resource/Office Manager
Wellmont Health Systems Veterans Clinic
Norton, VA
05.1997 - 02.2003
- Managed the Veterans Clinic in preparing forms, documents, and applications for health benefits for veteran patients.
- Maintained confidential employee records and personnel files, ensuring accuracy and compliance with applicable laws.
- Researched best practices in the industry for recruiting top talent and implementing successful retention strategies.
- Provided support during collective bargaining negotiations between management and union representatives.
- Facilitated conflict resolution between employees by listening to both sides of a dispute before offering solutions or advice.
- Reviewed and processed employee claims submitted for workers' compensation and Family and Medical Leave Act.
- Automated office operations by managing client correspondence and data communications.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Created memos, letters and other documents, fostering internal and external communication.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Checked figures and postings for correct entry and proper codes.
- Collaborate with interdisciplinary teams of professionals, as well as patients, and family members, to determine appropriate treatment plans and options.
- Strengthened and aligned daily operations with patient needs, and implemented continuous process improvement case management plans for each patient.
- Assisted patients with referrals for specialty tests or appointments, and prepared medical records for patients to take with them after each visit.
- Maintained a smooth flow of patient examinations to keep the clinic operating in a timely and efficient manner.
- Maintained a smooth flow of patient examinations to keep the clinic operating in a timely and efficient manner.
- Managed the physician's calendar, scheduling of patient appointments, and procedures.
- Interacted and helped maintain correct billing with providers, as well as all other medical professional services needed regarding billing and documentation policies, procedures, and regulations.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Retail Sales Associate
Unique Boutique & Bridal
Wise, VA
08.1994 - 05.1996
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science - Business Administration And Management
University of Virginia College
Wise, VA12-2002
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN05-2000
Associate of Applied Science - Business Communication
Mountain Empire Community College
Big Stone Gap, VA05-1998
Licensed Practical Nursing - Nursing Program
Wise County Vocational Technical School
Wise, VA05-1996
High School Diploma -
Coeburn High School
Coeburn, VA05-1995
Skills
- Team Leadership & Collaboration
- Customer Relationship Management
- Project Management & Staff Management
- Billing, Invoicing, & Vendor Management
- Workforce Hiring Process, Training, & Staff Retention
- Budgeting & Forecasting
- Regulatory Compliance
- Risk Mitigation, Time Management, & Quality Assurance
- Policy & Procedure Improvements
Documentation Management & Microsoft Office Suite
- Site Safety Coordinator
- Accident investigations, OSHA reporting, and management of health and safety programs root cause analysis
- Patient Safety Management and Patient Care Quality, Bargaining Agreements, Compensation, and Benefits Administration
- Bargaining Agreements, Compensation, and Benefits Administration
- Medical Terminology and HIPAA Guidelines
- Microsoft Excel
- Microsoft Access
- Accounting ledger management
- Project management experience
- Staff scheduling procedures
- Bookkeeping
Certification
- OSHA 10
OSHA 30
OSHA 510
DEQ Responsible Land Disturber exp. 05/26/2026
Stormwater Discharge and Permits in Construction
Certified DOT and Non DOT Drug & Alcohol Testing exp. 02/09/2028
Notary Public exp. 07/31/2027
CPR, AED, First Aid 12/15/2024
Timeline
Senior Administrative Project Coordinator
MasTec Precision Pipeline LLC
07.2023 - 01.2024
Project Manager Assistant/East Region Safety Lead
KTC Management LLC
09.2022 - 07.2023
Senior Executive Office Administrator
New Jersey Resources-Hunts, Guillot, & Associates
04.2020 - 09.2022
Transmission Field Office & Payroll Administrator
Southeast Connections LLC
11.2018 - 07.2020
Safety Assistant II/Occupational Health Clinic
Bae Systems Inc. -Radford Army Ammunition Plant
11.2016 - 11.2018
Director of Human Resources
American Healthcare LLC
08.2012 - 10.2016
Domestic Engineer
Powers Household
11.2011 - 08.2012
Private Practice Administrator/Nurse
Lonesome Pine Orthopedics, LLC
05.2007 - 11.2011
HR/Certified Health Unit Coordinator/ICU & ERNurse
Wellmont Health Systems Lonesome Pine Hospital
09.2004 - 05.2007
Domestic Engineer
Powers Household
09.2003 - 09.2003
Business Office Manager
Wise Heritage Hall Rehabilitation & Nursing
02.2002 - 09.2003
Human Resource/Office Manager
Wellmont Health Systems Veterans Clinic
05.1997 - 02.2003
Retail Sales Associate
Unique Boutique & Bridal
08.1994 - 05.1996
- OSHA 10
OSHA 30
OSHA 510
DEQ Responsible Land Disturber exp. 05/26/2026
Stormwater Discharge and Permits in Construction
Certified DOT and Non DOT Drug & Alcohol Testing exp. 02/09/2028
Notary Public exp. 07/31/2027
CPR, AED, First Aid 12/15/2024
Bachelor of Science - Business Administration And Management
University of Virginia College
Bachelor of Science - Nursing
East Tennessee State University
Associate of Applied Science - Business Communication
Mountain Empire Community College
Licensed Practical Nursing - Nursing Program
Wise County Vocational Technical School
High School Diploma -
Coeburn High School
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